Top 925 Customer experience coordinator Jobs in Falls Church, Va

Service Delivery Coordinator
Connect4Talent —Fairfax, VA
- $55,000 - $65,000 a year
- Overtime
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
4d
Project Coordinator - Commercial Interior Signs & Graphics
Heritage Signs & Displays —Arlington, VA
- $78,000 - $96,000 a year
- Full-time
- Background check
- Sales
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Enrollment Coordinator
Ally Behavior Centers —McLean, VA
- $50,000 a year
- Full-time
- Background check
- Bachelor's degree
- Children
- Health savings account
- AD&D insurance
Quick Apply
Staffing Coordinator
Delta-T Group Inc. —Vienna, VA
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Coordinator - Falls Church, VA
Veterinary Emergency Group (VEG) —Falls Church, VA
- Weekends as needed
- Hospital
- Computer skills
- 1 year
- Travel reimbursement
- Continuing education credits
4d
Administrative Council Services Coordinator
Air Line Pilots Association, Int'l. —McLean, VA
- $53,352 - $71,760 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Commuter assistance
- Health savings account
Customer Experience Coordinator (Part Time) - Falls Church, VA
Veterinary Emergency Group (VEG) —Falls Church, VA
- Part-time
- Computer skills
- 1 year
- No travel
- Travel reimbursement
- Continuing education credits
1d
Front Desk - Patient & Treatment Coordinator
Purple Plum Dentistry —Falls Church, VA
- $25 - $35 an hour
- Part-time
- Background check
- Dental office
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
11d
Administrative Coordinator
Sprouts Farmers Market —Arlington, VA
- 8 hour shift
- 18 years or older
- Microsoft Outlook
- Sanitation
- Paid parental leave
- Health savings account
Registration Coordinator
OrthoVirginia Inc —Arlington, VA
- $19.46 - $29.19 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Clinic
Quick Apply
Front Office Coordinator & Insurance Administrator
Vienna Family Dental —Vienna, VA
- $28 - $32 an hour
- Full-time
- Dental office
- Administrative experience
- Typing
- Paid holidays
- Health insurance
Quick Apply
Patient Service Coordinator
MedStar Health —Vienna, VA
- $18.70 - $32.72 an hour
- Full-time
- BLS Certification
- Urgent Care
- High school diploma or GED
9d
Office Coordinator
All County Nova Property Management —Falls Church, VA
- $45,000 - $55,000 a year
- Office
- Communication skills
- Entry level
Quick Apply
Customer Experience Coordinator
TJ Maxx —Arlington, VA
- $15.50 - $16.00 an hour
- Part-time
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
5d
Membership Coordinator
American Institute of Aeronautics and Astronautics —Reston, VA
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Office
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
Office Coordinator
Serenity Mental Health Centers —Fairfax, VA
- Full-time
- Background check
- Pass drug screening
- No experience needed
- Paid holidays
- Health insurance
Quick Apply
11d
Administrate Assistant/ Front Desk Coordinator
RAJA TRADING COMPANY INC —Falls Church, VA
- $22 - $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Pre-Processor / Client Experience Coordinator
Universal Title —Falls Church, VA
- $50,000 - $65,000 a year
- Full-time
- Hospitality
- Office
- 3 years
- Health savings account
- Health insurance
Quick Apply
7d
Patient Coordinator
Oral Surgery Partners —Fairfax, VA
- Full-time
- Surgery
- HIPAA
- Administrative experience
- Profit sharing
- Health savings account
Quick Apply
Office Coordinator
iParkSimple —Arlington, VA
- From $22 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid time off
Quick Apply

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Service Delivery Coordinator

Connect4Talent
Fairfax, VA

Quick Apply

Job Details

Full-time
$55,000 - $65,000 a year
4 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Work from home

Qualifications

High school diploma or GED
Driver's License
Load & unload

Full Job Description

Service Delivery Coordinator – Fairfax, VA area

About the Opportunity

Our client is an IT Managed Service Provider looking to add a Service Delivery Coordinator to their team. This is a great fit for a highly organized, customer-focused professional who thrives on keeping things moving — someone who can manage frequent interruptions, communicate clearly, follow detailed procedures, and stay consistent in a fast-paced service environment.

What You'll Do

The Service Delivery Coordinator keeps service delivery timely, organized, and client-focused by coordinating incoming service requests, ticket workflow, technician scheduling, client communication, routine procurement, and equipment logistics. You'll also serve as the primary point of contact for a portfolio of smaller managed services clients who don't have dedicated Technical Account Manager coverage.

Monitor phone, email, portal, ticket, and alert channels; gather the right information; create actionable tickets; and apply company-approved categorization and priority standards
Route and monitor service requests and alerts; follow up on unassigned, aging, stalled, reopened, or at-risk tickets; and escalate high-impact, cybersecurity, capacity, or client-satisfaction concerns
Coordinate technician schedules, onsite assignments, access details, equipment needs, and other service-delivery logistics within delegated authority
Give clients timely, accurate, and easy-to-understand nontechnical updates; request needed information or action; manage expectations; and escalate dissatisfaction or relationship risk
Serve as the primary relationship and service-coordination contact for assigned smaller managed services clients — conducting periodic check-ins, watching for recurring concerns, and coordinating internal follow-through
Spot technology, cybersecurity, licensing, lifecycle, project, or service needs and loop in the right resource for anything strategic, technical, contractual, complex, or high-risk
Coordinate routine client quoting and procurement using approved specs, pricing, vendors, payment methods, and approval processes; place and track approved orders and keep complete transaction records
Maintain secure, accurate custody, inventory, chain-of-custody, shipping, receiving, return, and storage records for client and company equipment
Keep documentation current in company systems and create/update procedures so another authorized employee can cover during absences
Administer the approved on-call rotation schedule and promptly escalate unresolved coverage conflicts to management

What You Bring

High school diploma or equivalent required; associate degree in business, information technology, or a related field preferred
3+ years of experience in service coordination, dispatch, customer service, procurement, office operations, or a comparable role
Familiarity with IT service operations, ticketing, service-level expectations, client support workflows, and basic procurement or inventory practices
Experience with (or the ability to quickly learn) PSA, ticketing, RMM alert, scheduling, vendor, quoting, procurement, inventory, telephone, and collaboration systems. Experience with Autotask, ConnectWise, Microsoft 365, Teams, SharePoint, TimeZest, and common vendor portals is a plus
Strong customer service, professional communication, organization, numerical accuracy, attention to detail, judgment, and follow-through
Ability to manage multiple priorities and frequent interruptions while staying calm and professional
Ability to safeguard confidential, security-sensitive, financial, and client information

Travel, Schedule, and Physical Requirements

Regular, reliable availability during assigned service-coverage hours; occasional schedule adjustments or overtime may be needed based on business needs
Ability to travel reliably throughout the Northern Virginia/Fairfax service area, and maintain a valid driver's license, reliable vehicle, and legally required auto insurance when using a personal vehicle for company business
Ability to retrieve, transport, organize, package, load, and unload computer equipment and business materials weighing up to 50 pounds, with or without reasonable accommodation, using assistance or appropriate equipment for heavier or awkward items.
Ability to meet the requirements of the company's Work From Home policy

Location

Home-office based within the Northern Virginia/Fairfax service area, with required local travel to storage locations, shipping/postal facilities, client sites, and other business locations as assigned

Pay: $55,000.00 - $65,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Work from home

Work Location: Hybrid remote in Fairfax, VA 22030

Quick Apply

Refine Your Search

customer experience coordinator jobs in falls church, va

Service Delivery Coordinator

Project Coordinator - Commercial Interior Signs & Graphics

Enrollment Coordinator

Staffing Coordinator

Customer Experience Coordinator - Falls Church, VA

Administrative Council Services Coordinator

Customer Experience Coordinator (Part Time) - Falls Church, VA

Front Desk - Patient & Treatment Coordinator

Administrative Coordinator

Registration Coordinator

Front Office Coordinator & Insurance Administrator

Patient Service Coordinator

Office Coordinator

Customer Experience Coordinator

Membership Coordinator

Office Coordinator

Administrate Assistant/ Front Desk Coordinator

Pre-Processor / Client Experience Coordinator

Patient Coordinator

Office Coordinator

I want to receive the latest job alert for customer experience coordinator in falls church, va

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