Top 18 Customer care specialist Jobs in Fargo Nd

Customer Service Specialist Intermediate
Minnesota State —Moorhead, MN
- $21.12 - $29.73 an hour
- Full-time
- Management
- Mid-level
- Office
- Paid parental leave
- Paid holidays
8d
Financial Aid Support Specialist - Customer Service Specialist Intermediate
State of Minnesota - MN St Colleges & Universities —Moorhead, MN
- $21.12 - $28.01 an hour
- Online Application
- Management
- Mid-level
- Office
- Paid parental leave
- Paid holidays
7d
Client Services Associate
The Village Family Service Center —Fargo, ND
- From $20 an hour
- Part-time
- Microsoft Excel
- Office
- Administrative experience
- 403(b) matching
- Paid holidays
Quick Apply
12d
Personal Care Specialist
Senior Helpers Fargo —Fargo, ND
- $16 - $18 an hour
- Weekends only
- Cleaning
- Entry level
- Paid training
- 401(k)
Quick Apply
Customer Experience Associate
First International Bank & Trust —Fargo, ND
- $18 - $22 an hour
- Full-time
- Research
- High school diploma or GED
- Computer skills
- Paid parental leave
- Paid holidays
Quick Apply
2d
Customer Service Specialist
Ferrellgas —Fargo, ND
- Full-time
- Microsoft Excel
- High school diploma or GED
- US work authorization
- Wellness program
- Health savings account
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Fargo, ND
- From $18.02 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —West Fargo, ND
- $18.02 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
12d
Customer Service Specialist
Shortprinter —Fargo, ND
- Overtime
- Microsoft Outlook
- Office
- 3 years
- Paid holidays
- Disability insurance
Evening Cleaning Technician (Carpet & Floor Care Specialist)
Professional Building Services —Fargo, ND
- Part-time
- Office
- Reliable transportation
- Entry level
- Opportunities for advancement
Quick Apply
Customer Experience Manager
Taranis —Fargo, ND
- Full-time
- Google Workspace
- Mid-level
- 3 years
Quick Apply
10d
Customer Experience Team Member
Sports Vape —Fargo, ND
- $14 - $18 an hour
- Part-time
- High school diploma or GED
- 21 years or older
- Conflict management
- On-the-job training
- Flexible schedule
Quick Apply
7d
Salon Customer Experience Specialist - West Acres S/C
JCPenney —Fargo, ND
- $12.50 - $15.63 an hour
- Sanitation
- Entry level
- Paid holidays
- Health insurance
Animal Care Specialist
Petco —Fargo, ND
- From $16 an hour
- Part-time
- Merchandising
- Basic math
- Mid-level
- Health insurance
- 401(k)

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Customer Service Specialist Intermediate
Minnesota State —Moorhead, MN
Participate in training opportunities to stay abreast of changes to application processing and changes to federal, state, and University policies and procedures…
$21.12 - $29.73 an hour
8d
Financial Aid Support Specialist - Customer Service Specialist Intermediate
State of Minnesota - MN St Colleges & Universities —Moorhead, MN
Participate in training opportunities to stay abreast of changes to application processing and changes to federal, state, and University policies and procedures…
$21.12 - $28.01 an hour
7d

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Collection Specialist
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401k program with PCA matching part of employee contributions. Effectively communicate with customer representatives in a compassionate, professional, and fair…
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FRANKLIN COUNTY CLERK OF COURTS —Columbus, OH
No special license or certification is required. Assists customers (e.g., businesses, attorneys, general public, governmental agencies, vehicle dealerships), in…
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Customer Service Specialist Intermediate

Minnesota State -
Moorhead, MN

Apply Now

Job Details

Full-time
$21.12 - $29.73 an hour
8 days ago

Benefits

Paid parental leave
457(b)
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Pension plan
Parental leave
Employee assistance program
403(b)
Life insurance

Qualifications

Confidential information handling
Client inquiry handling
In-person customer service
Answering guest questions
Data entry
Office record organization

Full Job Description

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

Working Title:

Customer Service Specialist Intermediate

Institution:

Minnesota State University, Moorhead

Classification Title:

Customer Svcs Specialist Int

Bargaining Unit / Union:

206: AFSCME - Clerical and Office

City:

Moorhead

FLSA:

Non Job Exempt

Full Time / Part Time:

Full time

Employment Condition:

Classified - Unlimited

Salary Range:

$21.12 - $29.73

Position Purpose:
This position exists to function as the customer service face and voice of the Office of Scholarship & Financial Aid (OSFA) via in-person, electronic (including social media), and phone. The position works extensively with students, parents, and others throughout the financial aid application and verification process; and processes financial aid documents to resolve discrepancies.

Responsibilities:
Responsibility #1:

Provide customer service and reception via in-person, electronic, and phone contact. Maintain composure and tact during stressful situations. Be flexible and adaptive to change in policies, procedures, and operations.

Create a welcoming environment for all customers.
Explain and interpret financial aid program policies, procedures, and terminology for all customers.
Refer non-routine questions and those with appointments to the appropriate person.
Assist students and parents in the completion of financial aid documents.
Provide timely responses to inquiries with accurate and appropriate information.
Provide office scheduling as needed.
Maintain and adequate supply of financial aid application forms.
Maintain current procedures manual.

Priority: Essential Percentage of Time: 60%

Responsibility #2:

Process financial aid application documents and resolve discrepancies.

Monitor the status of all aid applications and identify those that require review. Route applications for review as needed.
Receive financial aid documents from a variety of sources (electronic, mail, and in-person); prepare and enter documents to financial aid processing systems; and route documentation as needed.
Review application documents for accuracy and completion, identify items that need resolution, and forward for correction processing.
Request incomplete and/or missing documentation from applicants via system-generation communications, electronic, or phone. Contact applicants and/or parents via electronic or phone communication for complex requests. Maintain regular communication until the correct documentation is received and the application is complete.
Resolve discrepancies in University records with other departments.
Participate in training opportunities to stay abreast of changes to application processing and changes to federal, state, and University policies and procedures. Communicate any relevant changes to student employees.
Utilize technology to scan, verify the quality, and link documents to the correct student; and route documentation as needed.
Maintain current procedures manual.

Priority: Essential Percentage of Time: 30%

Responsibility #3:

Hire, train, assign, supervise, and evaluate the work of student employees

Train student employees to work independently to provide customer service via in-person, electronic, and phone communications; schedule appointments; and provide accurate answers to commonly asked questions.
Maintain current procedures manual

Priority: Essential Percentage of Time: 5%

Responsibility #4:

Create content and monitor OSFA social media and other electronic communications (e.g. text messaging) in accordance with University policies and procedures.

Create unique content and/or use content from legitimate, reputable organizations/businesses (e.g. MSUM, MinnState System, Federal Student Aid, National Association of Financial Aid Administrators, private lenders, loan servicers)
Work in conjunction with MSUM Marketing, Admissions, and other campus partners as needed to coordinate messaging

Priority: Essential Percentage of Time: 5%

Responsibility #5:

Work and interact effectively with designated persons, supervisory staff, and all OSFA and University personnel.

Function as a team member by cooperating with all personnel to ensure cohesive and effective office operations.
Accept oral and written direction, and perform assigned duties in accordance within the parameters of supervisory instruction.
Perform other duties as assigned.

Priority: Essential Percentage of Time: 100%

Salary Range:

$40,099 - $58,485 (Annually)

Minimum Qualifications

Customer service skills sufficient to explain procedures, gather information, and respond effectively to customer inquiries.
Knowledge of general office practices sufficient to perform administrative support, recordkeeping, and data entry functions.
Communication skills sufficient to understand instructions, research information, and provide clear responses to customers.
Ability to organize and prioritize work while maintaining accuracy and managing multiple tasks.
Ability to maintain confidentiality and apply applicable policies, procedures, and regulations in daily work.

Preferred Qualification

Work experience in a student financial aid office

Other Requirements

The successful candidate must be able to lawfully accept employment in the United States by the day employment begins. The University regrets that we are unable to offer H-1B sponsorship at this time.

Work Shift (Hours / Days of work)

Monday - Friday; 8:00am - 4:30pm

Telework: No

About:

Minnesota State Moorhead is a vibrant community that pushes you to forge your own path. Help shape a campus where students thrive, connect, and lead!

Benefits Information:

At Minnesota State, we take your well-being and work-life balance seriously. We offer a comprehensive benefits package that features low-cost medical and dental insurance with affordable deductibles, employer-paid life insurance, short- and long-term disability, and pre-tax healthcare and dependent care accounts with a roll-over option. To further support your holistic health, employees also have access to a confidential Employee Assistance Program (EAP) for mental health, legal, and financial counseling. Detailed plan details, rates, and coverage choices can be reviewed directly via the State Employee Group Insurance Program (SEGIP) website.

To support your life outside of work, our package includes 12 paid holidays, generous vacation and sick time, and six weeks of Paid Parental Leave. We also help you secure your financial future with a robust Pension Plan, 457(b) and 403(b) retirement accounts, and various investment options. Furthermore, we invest in your growth by providing dedicated professional development and tuition waivers for both you and your dependents. Please note that specific benefit eligibility and coverage levels may vary depending on the type of position, employee classification, and collective bargaining agreements.

Desired Start Date:

09-25-2026

Position End Date:

Open Date:

08-11-2026

Close Date:

08-27-2026

Posting Contact Name:

Kim Voxland

Posting Contact Email:

[email protected]

Apply Now

Refine Your Search

customer care specialist jobs in fargo nd

Customer Service Specialist Intermediate

Financial Aid Support Specialist - Customer Service Specialist Intermediate

Client Services Associate

Personal Care Specialist

Customer Experience Associate

Customer Service Specialist

Bilingual Multi-Location Customer Service Specialist (Spanish)

Bilingual Multi-Location Customer Service Specialist (Spanish)

Customer Service Specialist

Evening Cleaning Technician (Carpet & Floor Care Specialist)

Customer Experience Manager

Customer Experience Team Member

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