Customer Service Manager
PASONA N A, INC. —Farmington Hills, MI
- $80,000 - $110,000 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Supervising experience
1d
Service Manager
Wolverine Truck Group —Ypsilanti, MI
- From $90,000 a year
- 8 hour shift
- Sales
- Dealership
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Manager, Assessment & Referral Services (Intake Manager)
Havenwyck Hospital (UHS) —Auburn Hills, MI
- Full-time
- LMFT
- Master of Social Work
- Nursing
- Loan repayment program
- Health insurance
Quick Apply
Regional Sales Manager - Service
Trumpf —Plymouth, MI
- Full-time
- Mid-level
- Office
- 3 years
Sales and Service Manager
Thornton & Grooms —Farmington Hills, MI
- Background check
- Pass drug screening
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
Clinical Supervisor Adult Outpatient Services
MISIDE —Detroit, MI
- $60,000 - $70,000 a year
- Weekends as needed
- LPC
- Mid-level
- Office
Quick Apply
Customer Service & Sales Administration Manager
AJM Packaging Corp —Bloomfield Hills, MI
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Health savings account
Quick Apply
Manager - Transplant Service Revenue Mgmt. (Detroit, MI)
Henry Ford Health —Detroit, MI
- Full-time
- Microsoft Access
- Hospital
- 5 years
- Health insurance
- Dental insurance
Family Support Services Program Manager
Spectrum Human Services —Southfield, MI
- $48,000 - $55,000 a year
- Full-time
- Clean driving record
- Current TB test
- Mid-level
Quick Apply
Supervisor - Child and Family Services
Spaulding For Children —Southfield, MI
- $55,000 - $60,000 a year
- Full-time
- Master of Social Work
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
4d
Clinical Supervisor - Case Management Adult Services
Easterseals MORC —Southfield, MI
- Full-time
- LPC
- Mid-level
- 3 years
- Mileage reimbursement
- Health savings account
Quick Apply
1d
Manager of Field Services
CSC Serviceworks —Wixom, MI
- $76,000 a year
- Full-time
- 5 years
- Basic math
- Mid-level
- Paid training
- Health savings account
Service Manager
Critter Control —Livonia, MI
- $50,000 - $65,000 a year
- Full-time
- Carpentry
- Mid-level
- Ability to climb stairs
- Employee stock purchase plan
- Paid holidays
Guest Service Manager
Aqua Tots Swim School - Aqua Tots Novi, LLC —Novi, MI
- $40,000 - $45,000 a year
- Weekends as needed
- Sales
- Mid-level
- Team management
Quick Apply
10h
Senior Engineering Manager of Backend Services
Whisker —Auburn Hills, MI
- Full-time
- Hybrid work
- Computer Science
- Bachelor of Science
- Office
- Paid parental leave
- Paid holidays
Quick Apply
General Manager
Aqua Tots Swim School - AT Berkley, LLC —Farmington Hills, MI
- $50,000 - $60,000 a year
- Weekends as needed
- Sales
- Mid-level
- Team management
Quick Apply
7d
Aquatics Manager
Aqua Tots Swim School - Aqua Tots Sterling Heights, LLC —Sterling Heights, MI
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Leadership
- 2 years
Quick Apply
Maintenance Manager
Village Green —Dearborn, MI
- $63,000 - $65,000 a year
- Full-time
- Customer service
- Mid-level
- Apartments
- Health insurance
- Dental insurance
Quick Apply
Resident Experience Manager - Willowtree Apartments & Tower
American Campus Communities —Ann Arbor, MI
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- Residential
- Paid parental leave
- Health savings account
Quick Apply
Store Manager- BluFox Mobile White Lake
Blufox Mobile —White Lake, MI
- $65,000 - $85,000 a year
- Weekends as needed
- Spanish
- Inventory management
- Merchandising
- Paid training
- Health insurance
Quick Apply

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service manager jobs near farmington, mi

Customer Service Manager

PASONA N A, INC. -
Farmington Hills, MI

Apply Now

Job Details

Full-time
$80,000 - $110,000 a year
1 day ago

Qualifications

Customer returns handling
Team supervision
Managing teams in a customer support role
SAP
Supply chain inventory management
High school diploma or GED
Managing clients in a customer support role
Supervising experience
Leading team collaboration initiatives
Managing projects
Logistics order management
Project leadership

Full Job Description

Customer Service Manager – Order Management & SAP

Location: Selma, TX (San Antonio area), or Farmington Hills, MI (Detroit area)

Work Arrangement: Hybrid – Up to One Remote Day per Week

Salary: Up to $110,000, Based on Experience

Additional Compensation: Annual Bonus

Travel: Approximately Once Every One to Two Months

Employment Type: Full-Time, Exempt

Position Overview

A global manufacturing company is seeking a Customer Service Manager to lead its customer support and order fulfillment operations. This position supports advanced sealing products primarily serving the semiconductor industry.

The Customer Service Manager will oversee a team of approximately five to nine employees and manage the complete order-to-cash process, including order entry, inventory coordination, shipping, invoicing, returns, and customer support.

This role will also lead the team’s transition from manual processes and QuickBooks to SAP. The ideal candidate has strong SAP experience, understands customer service operations from order through delivery and billing, and can drive process improvement while maintaining excellent customer relationships.

Key Responsibilities

Lead, train, and develop the customer service and order fulfillment team.
Oversee order entry, order status, inventory availability, shipping, invoicing, returns, and customer issue resolution.
Manage the complete order-to-cash process and ensure accurate, on-time order fulfillment.
Lead the transition of customer records, open orders, billing history, and invoicing workflows from QuickBooks to SAP.
Coordinate with Sales, Purchasing, Production Planning, Quality, Engineering, warehouses, overseas plants, vendors, and logistics providers.
Resolve billing discrepancies and oversee credit memos, debit memos, returns, and RMA reconciliation.
Develop and standardize procedures for order processing, returns, and escalated customer concerns.
Monitor order backlogs, shipment performance, order accuracy, response times, and customer satisfaction.
Identify operational issues and implement practical process improvements.

Required Qualifications

High school diploma or GED; additional education is welcome.
Five or more years of related experience in customer service, order management, commercial operations, supply chain, logistics, or a similar function.
At least two years of customer service experience.
Hands-on SAP experience.
Strong understanding of order management, inventory, fulfillment, logistics, and invoicing.
Experience leading employees, projects, or operational processes.
Strong communication, analytical, problem-solving, and organizational skills.
Ability to manage multiple priorities and work effectively across global time zones.
Authorization to work in the United States without current or future visa sponsorship.
Ability to travel between the Texas and Michigan locations approximately once every one to two months.

Preferred Qualifications

Previous experience as a Customer Service Manager, Supervisor, Team Lead, Order Management Manager, or Commercial Operations Manager.
QuickBooks experience.
Experience with SAP implementation or system migration.
Experience in semiconductor, automotive, manufacturing, industrial products, electronics, distribution, or trading-company environments.
Experience coordinating with international factories, suppliers, warehouses, and logistics providers.
Familiarity with consignment accounts, work-in-process platforms, or RMA processes.
Japanese-language proficiency is a strong plus.

What We’re Looking For

We are looking for a customer-focused leader who takes ownership, understands commercial operations, and can confidently resolve problems while maintaining professional relationships. The successful candidate will be comfortable improving manual processes, establishing standardized workflows, and leading a team through operational change.

Apply Now

Refine Your Search

service manager jobs in farmington, mi

Customer Service Manager

Service Manager

Manager, Assessment & Referral Services (Intake Manager)

Regional Sales Manager - Service

Sales and Service Manager

Clinical Supervisor Adult Outpatient Services

Customer Service & Sales Administration Manager

Manager - Transplant Service Revenue Mgmt. (Detroit, MI)

Family Support Services Program Manager

Supervisor - Child and Family Services

Clinical Supervisor - Case Management Adult Services

Manager of Field Services

Service Manager

Guest Service Manager

Senior Engineering Manager of Backend Services

General Manager

Aquatics Manager

Maintenance Manager

Resident Experience Manager - Willowtree Apartments & Tower

Store Manager- BluFox Mobile White Lake

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