Top 1 Guest service agent Jobs in Farmington, Mo

Front Desk Agent
Hampton Inn Farmington —Farmington, MO
- $15 - $18 an hour
- Full-time
- Windows
- Hotel
- High school diploma or GED
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Front Desk Agent
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Front Desk Agent

Hampton Inn Farmington
Farmington, MO

Quick Apply

Job Details

Full-time
$15 - $18 an hour

Qualifications

Computer operation
Customer communication
In-person customer service
Employee relationship building
Windows
High school diploma or GED
Desktop applications
Productivity software
Technical Proficiency

Full Job Description

Job Summary:
We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.

Compensation: $15 - $18

Key Responsibilities:

Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
Handle guest requests and complaints promptly and professionally.
Manage cash drawer and process payments (room charges, cash, debit, or credit).
Keep the front desk area and lobby clean and organized.
Coordinate with housekeeping to ensure room readiness for guests.
Provide guests with directions and information about the property and local attractions.
Answer guest calls, messages, and process requests or concerns.
Run daily reports and ensure the accuracy of information.
Assist guests with special requests and ensure their satisfaction.
Follow all company policies, and safety procedures, and maintain confidentiality of guest information.

Requirements:

High school diploma or equivalent.
Strong communication and customer service skills.
Ability to work independently and handle stressful situations.
Proficiency in Windows operating systems and office software.
Ability to work well with others and develop positive working relationships.
Ability to lift to 50 pounds occasionally and 10 pounds frequently.

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Front Desk Agent

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