Top 9 Technical support specialist Jobs in Fayetteville, Nc

Desktop Support Specialist
City of Fayetteville, NC —Fayetteville, NC
- $23.80 an hour
- Full-time
- Background check
- Computer Science
- Pass drug screening
- Paid holidays
- Disability insurance
IT Specialist - Clearance Required
LMI —Fort Bragg, NC
- $82,000 - $136,900 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
5d
Junior IT Specialist
Koniag Government Services —Fort Bragg, NC
- Full-time
- Construction site
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
12h
IT Support Specialist II / Senior Help Desk Technician
Eclerx —Fayetteville, NC
- Full-time
- Continuous improvement
- Mentoring
- Senior level
12d
Technical and Resource Support Specialist
Yorktown Systems Group —Fort Bragg, NC
- Full-time
- Classroom
- Customer service
- Mid-level
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Fayetteville, NC
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule

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Senior Strength & Conditioning Specialist
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Desktop Support Specialist

City of Fayetteville, NC -
Fayetteville, NC

Apply Now

Job Details

Full-time
$23.80 an hour

Benefits

Paid holidays
Disability insurance
Dependent care reimbursement
Health insurance
Dental insurance
401(k)
Flexible spending account
Employee assistance program
Bereavement leave
Life insurance

Qualifications

High school diploma or GED
Driver's License
IT department experience

Full Job Description

INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED.

A RESUME WILL NOT BE CONSIDERED IN DETERMINING YOUR QUALIFICATIONS FOR THIS POSITION.

The City of Fayetteville is currently recruiting for a Desktop Support Specialist to provide first and second tier response for all computer software and hardware support to all City users; to assist with the installation, operation, maintenance and repair of the City's personal computer resources; to assist computer users at the Information Technology Department service desk; to install personal computers, printers, mobile devices and other peripheral devices associated software and hardware necessary for operations throughout the organization.

ESSENTIAL DUTIES & RESPONSIBILITIES

Provide first and second tier response on all incidents reported to IT Department, including troubleshooting and interacting with 3rd party vendors as needed to provide resolution; coordinate service calls with vendors and/or original equipment manufacturers (OEMs) for replacement parts.
Image and install personal computer equipment, mobile devices and load appropriate hardware and software for users throughout the City's departments and divisions; assist computer and mobile device users with problems; check, maintain and perform repairs of personal computer equipment, mobile devices and software.
Install, maintain, modify, configure, and repair new applications, PC peripheral devices, and VOIP telephone system.
Ensure that all computer system backups are performed for the GIS, network and administrative computer systems; troubleshoot and identify problems with backups; operate and maintain all equipment associated with backups, including computer console, on-line and off-line peripheral equipment; create and maintain files to catalog all magnetic media.
Coordinate, maintain and monitor daily operations of midrange administrative computer system and network.
Act as a resource for computer and mobile device users throughout the organization; assist in training personnel on software applications; identify and assist personnel with equipment and software problems; identify equipment and software deficiencies and offer recommendations for improving computer resources.
Test and evaluate personal computer software; make recommendations to supervisory and management staff about upgrades and applications of equipment and software; make minor modifications to software.
Run internal/external diagnostic programs to determine status of memory, mainboard, hard drives, and other peripherals; wipe hard drives using magnetic degausser device as needed.
Set up user accounts and create/update computer images for all assigned computers throughout the City.
Assist in a variety of special projects; assist other department personnel with modifications and other work on systems.

MINIMUM QUALIFICATIONS

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:
One year of increasingly responsible experience in information technology operations and support.

Training:
Equivalent to completion of the twelfth grade supplemented by course work in MIS, Computer Science, Information Systems, Computer Engineering, or other related field.

LICENSING & CERTIFICATIONS

Required:
Possession of an appropriate valid driver’s license and ability to maintain insurability.

Preferred:
A+, One or more Microsoft (or other industry standard) certifications related to job duties.

Please Note: Candidates selected for a position within the Information Technology Department will be required to successfully complete a Police Department and fingerprint based background check.

SBI/Fingerprinting Criminal History Record Check Requirement: To comply with Sessions Law 2025-16, applicants offered a position with the City may be subject to a criminal history record check of State and National Repositories of Criminal Histories conducted by the State Bureau of Investigation (SBI) in accordance with G.S. 143B-1209.26. The City may consider the results of these criminal history record checks in its hiring decisions.

From the time of closing, the selection process is anticipated to last approximately 4 - 6 weeks. The process will consist of a panel interview with the selected candidate being subject to a pre-employment drug screen, background check and driving history check.

An Equal Opportunity Employer

Health and Dental Insurance:
The City of Fayetteville Employee Healthcare Benefit Plan provides comprehensive and affordable health and dental coverage while maintaining reasonable costs to employees. Coverage is available for all regular status employees scheduled to work 30 hours or more per week. Employees may also choose to cover eligible dependents. The premium is deducted on a pre-tax basis, with the City paying a portion of the premium. Qualifying employees are eligible for benefits on the 1st day of the month following 30 days of service.

Employer Paid Leave
Vacation Leave:
Regular employees begin accruing vacation leave the first day of employment. Accruals are based on years of service
and the number of hours an employee is scheduled to work.

Sick Leave:
Regular employees begin accruing sick leave the first day of employment. Accruals are based on the number of hours
scheduled to work; regular full-time employees accrue eight (8) hours per month. Sick leave hours accumulate without
limits and may be used toward creditable service upon retirement from the NC Local Governmental Retirement System.

Holidays:
The City of Fayetteville observes 12 paid holidays per calendar year. When Christmas day is on a Wednesday, an
additional holiday is provided making for 13 paid holidays.

Bereavement:
Regular employees are eligible for bereavement leave. The City will authorize 24 hours per calendar year to mourn or
attend a funeral or memorial service of a family member.

Retirement:
The City of Fayetteville assists employees in securing their financial future during retirement by participating in the NC
Local Governmental Employees’ Retirement System, administered by the State of North Carolina. Regular employees
scheduled to work 20 hours or more per week become members in the retirement system upon employment. As a member
of this system, employees are required to contribute 6% of their gross salary on a tax-deferred basis.

Deferred Compensation Plans:
To further assist employees in saving for retirement, the City offers two supplemental retirement savings programs. These
programs enable regular full-time, and part-time employees working at least 20 hours per week, an opportunity to save a
portion of their salary on a tax-deferred basis to supplement their retirement benefits. These programs are the NC 401(k)
plan and NC 457 plan; both administered by Empower. The City currently contributes 4% of base salary to an eligible
employee’s NC 401(k) account.

Cafeteria Plan / Supplemental Benefits:
Realizing that each employee may have different insurance needs, the City offers its employees the opportunity to supplement City-provided benefits by selecting from the benefits listed below. These benefits are offered at employee's expense through payroll deduction:

> Flexible Spending Accounts (FSAs) – Healthcare and Dependent Care Reimbursement Accounts (pre-tax)
> Short-Term and Long-Term Disability Insurance
> Optional Life & Accidental Death & Dismemberment

Death Benefit:
The first year an employee contributes to the retirement system, the City provides a death benefit of $3,000 once the
employee is benefits eligible. After one year as a contributing member of the Retirement System, a death benefit is provided
by the NC Retirement System that is equal to the highest 12 months’ salary in a row during the 24 months before death, no
less than $25,000 and no more than $50,000. There is no cost to the employee for this benefit.

Pay Periods / Deduction for Benefits / Direct Deposit:
City employees are paid bi-weekly (every other Friday). Benefit deductions are taken for 24 pay periods of the year. As an added convenience and safety measure, the City requires all new employees to sign up for direct deposit.

Employee Assistance Program:
The EAP is available at no cost to all employees and their household members. The EAP provides confidential guidance
on legal, financial and personal issues affecting your health, relationships and job.

Apply Now

Refine Your Search

technical support specialist jobs in fayetteville, nc

Desktop Support Specialist

IT Specialist - Clearance Required

Junior IT Specialist

IT Support Specialist II / Senior Help Desk Technician

Technical and Resource Support Specialist

Seasonal, Operations Technical Specialist (Part Time)

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I want to receive the latest job alert for technical support specialist in fayetteville, nc

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ESSENTIAL DUTIES & RESPONSIBILITIES

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