Top 19 Customer relations representative Jobs in Findlay Oh

Director of Casualty Auto and Litigation
Wayne Mutual Insurance Company —Ohio
- Full-time
- Hybrid work
- Background check
- 7 years
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Employee Experience Specialist - Human Resources
WesBanco Bank, Inc. —Findlay, OH
- Remote
- Writing skills
- Research
- Mid-level
Activity Coordinator
Sunrise Senior Living —Findlay, OH
- $19.45 - $24.35 an hour
- Weekends as needed
- Clean driving record
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Employee Experience Officer - Human Resources
WesBanco Bank, Inc. —Fostoria, OH
- $70,000 - $75,000 a year
- Remote
- Mid-level
- Bachelor's degree
- Business Administration
- Paid holidays
- Disability insurance
1d
Telemarketer - State Farm Agent Team Member
David Roberts - State Farm Agent —Findlay, OH
- $18 an hour
- Part-time
- Office
- Entry level
- Profit sharing
- Health insurance
Quick Apply
Mortgage Loan Originator
SB Financial Group Inc. —Findlay, OH
- Full-time
- Bachelor of Science
- Writing skills
- Mid-level
Quick Apply
8d
Sales Associate (Part-Time) - South Park Strongsville, Strongsville, OH
DTLR —South Park, OH
- $11 - $12 an hour
- Extended hours
- Merchandising
- Maintenance
- English
Florida Feed Sales Representative
Kalmbach Feeds Inc —Upper Sandusky, OH
- Full-time
- Pass drug screening
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Quick Apply
Pennsylvania Feed Sales Representative
Kalmbach Feeds Inc —Upper Sandusky, OH
- Full-time
- Pass drug screening
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Quick Apply
Foreperson - NON-UNION
Asplundh Tree Expert, LLC —Bowling Green, OH
- Full-time
- 18 years or older
- Customer service
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
Sonar Operator
Socon Sonar Well Services —United States
- Full-time
- CDL B
- Background check
- DOT physical examination
- Health insurance
- Dental insurance
Quick Apply
3d

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Employee Experience Specialist - Human Resources
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Director of Casualty Auto and Litigation

Wayne Mutual Insurance Company -
Ohio

Quick Apply

Job Details

Full-time

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Work from home
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Referral program

Qualifications

Team supervision
Employee relationship building
Workers' compensation insurance knowledge
Litigation
Bachelor's degree
Personal injury dispute resolution
Liability insurance knowledge
Relationship management
Leading team collaboration initiatives
Productivity software
Auto insurance knowledge
Leadership
General management
Property insurance knowledge

Full Job Description

Position Summary

The Director of Casualty Auto and Litigation Claims is responsible for leading all Auto and General Liability claims within the Claims Department, including litigation. The Director of Casualty Auto and Litigation Claims will oversee and manage the Casualty Supervisor, who is responsible for the team for auto physical damage claims, as well as a team of Claims Bodily Injury and Liability Adjusters of the Casualty Injury & Complex Claims Unit (ICCU).

Primary Responsibilities

Exceed customer service expectations on claims handling with our policyholders and our agents.
Develop great working relationships with Wayne’s Independent Agents on claims issues.
Oversee the Casualty Supervisor on the management of the Casualty Auto Team, which handles auto physical damage on Auto claims as well as liability investigations and 1st party Medical Payment claims.
Lead the Casualty Injury & Complex Claims Unit (ICCU) in the handling of liability claims on Auto and General Liability type claims.
Continually update and improve claim processes within the teams.
Continually update and improve the strategy to control litigated and non-litigation expenses.
Manage and maintain an external defense counsel panel as well as develop strong relations with defense counsel.
Convey complex information (coverage, decisions, outcomes, etc.) to all appropriate parties, including management while maintaining a professional demeanor in all situations.
Continually develop and improve training for claim handlers to improve claims knowledge and skill as well as claim confidence.
Optimize subrogation and salvage recoveries on claim files.
Collaborate with attorneys and adjusters on valuing difficult claims.
Collaborate with other departments on claim issues.
Stay current on insurance topics, technologies, and trends.
Provide timely management reports.
Other duties as assigned.

Minimum Qualifications

Highly customer service focused
Four-year undergraduate degree or equivalent insurance-related experience
Seven or more years of prior management experience
Ten or more years of auto and/or liability claims handling experience
Five or more years of litigation handling
Construction defect claims litigation knowledge a plus
Extensive attorney-represented and non-attorney represented injury claims handling experience
Excellent interpersonal and leadership skills
Strong problem solving and decision-making skills
Strong PC skills including Microsoft Office
High level of organizational, reasoning and listening skills
Ability to manage time effectively and work independently with little supervision
Multi-task and detail oriented
Ability to work individually and in a team environment
Ability to create positive and collaborative working relationships
Excellent written and verbal communication skills
Willing and able to travel, work after normal business hours and adjust schedule as may be required by circumstances
Reliable

Working conditions

This position may be performed at the company headquarters in a traditional office environment full-time, at employee’s remote office full-time, or a hybrid schedule of part-time at the company headquarters and part-time at employee’s remote office. This position routinely uses standard office equipment such as computers, phones, printers, and filing cabinets.

Physical requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. This position will frequently be required to sit, stand, walk, stoop, kneel, crouch, use hand to finger, handle or feel, and reach with hands and arms. This position also requires the ability to lift up to 25 lbs. occasionally. Specific vision abilities required by this position include close vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Direct reports

Casualty Supervisor, Claims Bodily Injury and Liability Adjuster

Note

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety to themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity Statement

Wayne Mutual Insurance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
Work from home

Application Question(s):

What are your salary requirements?

Education:

Bachelor's (Preferred)

Experience:

property and casualty insurance : 5 years (Preferred)
Leadership: 5 years (Preferred)
auto claims handling: 6 years (Preferred)
litigation handling: 4 years (Preferred)

Location:

Ohio (Required)

Work Location: Remote

Quick Apply

Refine Your Search

customer relations representative jobs in findlay oh

Director of Casualty Auto and Litigation

Employee Experience Specialist - Human Resources

Activity Coordinator

Employee Experience Officer - Human Resources

Telemarketer - State Farm Agent Team Member

Mortgage Loan Originator

Sales Associate (Part-Time) - South Park Strongsville, Strongsville, OH

Florida Feed Sales Representative

Pennsylvania Feed Sales Representative

Foreperson - NON-UNION

Sonar Operator

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