Top 59 Guest service agent Jobs in Fishers In

Front Desk Agent
Tribute Tallison Carmel IN —Carmel, IN
- Computer literacy
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Ivy Hospitality —Indianapolis, IN
- $16 - $17 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Guest Service Representative (Front Desk Agent)
Courtyard Noblesville —Noblesville, IN
- Weekends as needed
- Hotel
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Front Desk Agent-Full Time
Tru by Hilton Lawrence —Lawrence, IN
- Weekends as needed
- Basic math
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
FRONT DESK AGENT
HAMPTON INN & SUITES (J ENTERPRISES INN OF FISHERS LLC) —Fishers, IN
- 8 hour shift
- Hotel
- Ability to lift 25 pounds
- Entry level
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13d
Front Desk Agent (Part Time)
Tru by Hilton Lawrence —Lawrence, IN
- Part-time
- Basic math
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Homewood Suites By Hilton Indianapolis Carmel —Carmel, IN
- $15.50 - $17.00 an hour
- Part-time
- 3 years
- Hotel
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Holiday Inn —Carmel, IN
- $15 - $16 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
- Paid holidays
- Dental insurance
Quick Apply
Front Desk Agent
Residence Inn/SpringHill Suites Indianapolis —Indianapolis, IN
- $15 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Front Desk Agent
Home2 Carmel —Carmel, IN
- $16 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Front Desk Agent
Holiday Inn Express Carmel Westfield —Carmel, IN
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent (AM Shift)
Homewood Suites Keystone —Indianapolis, IN
- Weekends as needed
- Basic math
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Part Time Front Desk Agent
Home2 Carmel —Carmel, IN
- $16 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent
SpringHill Suites by Marriott- Indianapolis Fishers —Indianapolis, IN
- $16 - $18 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Front Desk Agent-Springhill Suites
Holiday Inn Express and Suites —Carmel, IN
- $14 - $22 an hour
- Full-time
- Hospitality
- Microsoft Excel
- Customer service
- Health insurance
- Dental insurance
Quick Apply
9d
Front Desk Agent (PM Shift)
Homewood Suites Keystone —Indianapolis, IN
- Weekends as needed
- Basic math
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Marriott —Indianapolis, IN
- $16 - $18 an hour
- Part-time
- In-person
- Entry level
- Resort
- Free parking
- Health insurance
Quick Apply
12d
2nd shift Hotel Host (Guest Service Agent)
Hyatt Place Indianapolis Airport —Indianapolis, IN
- Weekends as needed
- 18 years or older
- Computer literacy
- Writing skills
5d
Front Desk Agent
Omni Hotels & Resorts —Indianapolis, IN
- Full-time
- Math
- Ability to stand for extended periods
- Entry level
Quick Apply
Night Auditor
Home2 Carmel —Carmel, IN
- $17 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to sit for extended periods
- Health savings account
- AD&D insurance
Quick Apply

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guest service agent jobs near fishers in

Front Desk Agent

Tribute Tallison Carmel IN -
Carmel, IN

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Job Details

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Computer operation
Serving clients
Computer literacy
Copy machines
English
High school diploma or GED
Fax machines
Typing

Full Job Description

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.

Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as Front Desk Agent!

Guest Service / Front Desk Agent responsibilities include completing all activities listed in Front Desk checklist, performing various marketing duties (upselling) to generate additional revenue, providing optimum service and satisfaction to hotel/restaurant guests and visitors; showing individual performance effectiveness, and following proper security & liability measures to protect the assets of the hotel and the Company.

BENEFITS:

Competitive Salary!
Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
401k with employer MATCH!
Paid PTO!
Uniforms Provided for most positions!
Team Member Hotel Discount Program!

ESSENTIAL FUNCTIONS:

Maintain professional dress and conduct at all times.
Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.  Follow Brand standards including brand loyalty programs.
Provide information about our hotel, available rooms, rates and amenities
Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible.
Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate. Close out guest accounts at time of check out.
Inform customers about payment methods and verify that I.D. and payments method match
Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, and other forms of payment. Process payments per established procedures.
Maintain cash bank per policy guidelines. Comply with all accounting procedures.
Consistently adhere to uniform, grooming and appearance standards.
Maintain effective communication with all hotel departments. Stay aware of issues relating to hotel operations. Apprise management of any concerns or suggestions
Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time
Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc.
Maintain knowledge of standards and company policies
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
Understand and operate front office telephone and computer systems.
Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage.
Respond to guest complaints in a timely and professional manner. Apprise management of all guest complaints/problems; including those that have been resolved.
Must be able to work flexible work hours/schedule.
Performs other duties and responsibilities as requested.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

Previous experience as a hotel Front Desk Agent preferred
Must have excellent communication and organizational skills
Must have the ability to understand, read, write and speak English and communicate with guests and Team Members of other departments
Must be familiar with a computer and be able to type using a computer keyboard
Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.
Ability to apply commonsense understanding to carry out instructions given
Ability to comply in standardized situations with only occasional or no variables
Ability to work flexible shifts
Must have excellent customer service skills
Must be able to work without constant supervision

PHYSICAL DEMANDS:

While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.
May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Must be capable of effectively using close vision, distance vision, and color vision.
Able to operate in mentally and physically stressful situations

QUALIFICATION STANDARDS:

High school education or equivalent is required. Some college preferred.
Preferred six (6) months related experience in hotels or customer service training
Must be able to work in team environment

EEO Employer

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