Top 752 Guest service agent Jobs in Fl

Front Desk Agent
Wyndham Lake Buena Vista Disney Springs Resort —Lake Buena Vista, FL
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Vacation Planner- Remote
Pink Shell Beach Resort and Marina —Florida
- $18 an hour
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Entry level
- Health savings account
- Health insurance
Quick Apply
9d
Call Center Agent-REMOTE
FA Solutions LLC —Saint Petersburg, FL
- $15 - $16 an hour
- Full-time
- Remote
- 3 years
- Associate's degree
- Communication skills
Quick Apply
Guest Service Agent
Sheraton Jacksonville Hotel —Jacksonville, FL
- Full-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
2d
Customer Experience Specialist
Tropic Ocean Airways —Fort Lauderdale, FL
- $17.00 - $22.50 an hour
- Full-time
- Mid-level
- Communication skills
- Time management
Quick Apply
Overnight Front Desk Agent | Full-Time
Omni Hotels & Resorts —Champions Gate, FL
- Overnight shift
- Ability to stand for extended periods
- Entry level
- Resort
Quick Apply
Reservations Agent-1
Royal Palm South Beach Miami, a Tribute Portfolio Resort —Miami Beach, FL
- Weekends as needed
- Background check
- Customer service
- Pass drug screening
- Health insurance
- Dental insurance
Front Desk Agent
KW Property Management LLC —North Miami Beach, FL
- $25 an hour
- Spanish
- English
- High school diploma or GED
Quick Apply
Guest Service Associate
Palm Holdings —West Palm Beach, FL
- From $16 an hour
- Weekends as needed
- Mid-level
- Hotel
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Caribbean Resorts by the Ocean —Hollywood, FL
- Full-time
- Bilingual
- Background check
- Spanish
Quick Apply
Front Desk Agent
Ocean Sands Beach Boutique Inn —Saint Augustine, FL
- $15 - $18 an hour
- Part-time
- Hospitality
- Management
- Customer service
- Employee assistance program
- Employee discount
Quick Apply
Bilingual Sales and Leasing Specialist (English & Spanish)
Ambrus Management —Tampa, FL
- $16 - $18 an hour
- Full-time
- Bilingual
- Spanish
- English
- Paid time off
- Employee discount
Quick Apply
Guest Services Agent
Pyramid Hotel Group —Gainesville, FL
- $15 an hour
- Weekends as needed
- Driver's License
- Ability to stand for extended periods
- Communication skills
Wireless Bilingual Retail Sales Associate
Smartmart Wireless - Verizon Wireless Authorized Retailer —Miami, FL
- Up to $28 an hour
- Extended hours
- Bilingual
- Background check
- 18 years or older
- Paid time off
- Employee discount
Quick Apply
Front Desk Agent (Full time)
Margaritaville Hollywood Beach —Hollywood, FL
- Weekends as needed
- Background check
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
Guest Experience Specialist, Apartments by Marriott Bonvoy
Villatel —Orlando, FL
- $18 an hour
- Weekends as needed
- High school diploma or GED
- Apartments
- Business Administration
Quick Apply
Welcome Ambassador
Associa —Boca Raton, FL
- Full-time
- Spanish
- Basic math
- English
Quick Apply
5d
Front Desk Supv
Westin Fort Lauderdale —Fort Lauderdale, FL
- Part-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent Fulltime
KW Property Management LLC —North Palm Beach, FL
- $19 an hour
- Full-time
- Writing skills
- English
- High school diploma or GED
Quick Apply
Guest Service Agent - Hotel Front Desk Agent (FT)
Murphco of FL —Winter Haven, FL
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply

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Front Desk Agent

Wyndham Lake Buena Vista Disney Springs Resort -
Lake Buena Vista, FL

Quick Apply

Job Details

Part-time | Full-time

Benefits

Paid holidays
Disability insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Access control systems
Visitor query response
Computer operation
Hotel and accommodations payment processing
Physical security log maintenance
Cash amount verification
Fire safety
Hotel policy compliance
Email customer support
Maintaining an organized workspace
Sales transaction processing
Phone communication
Greeting customers
Client inquiry handling
Filing
Cash drawer securing
Answering guest questions
Mail distribution
Phone call screening
Financial issue resolution
Invoice processing
High school diploma or GED
Mail management
Accounting
Hotel emergency procedures
Mail processing
Billing issue inquiries
Hotel and accommodations guest complaints handling
Communication skills
Entry level

Full Job Description

Job Overview

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

What You'll be doing

Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills and Abilities:

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits:

Benefits for Full Time employees may include:

Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Flexible Spending Accounts
401(k) Retirement Plan with company match
Paid Time Off, Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

guest service agent jobs in fl

Front Desk Agent

Vacation Planner- Remote

Call Center Agent-REMOTE

Guest Service Agent

Customer Experience Specialist

Overnight Front Desk Agent | Full-Time

Reservations Agent-1

Front Desk Agent

Guest Service Associate

Front Desk Agent

Front Desk Agent

Bilingual Sales and Leasing Specialist (English & Spanish)

Guest Services Agent

Wireless Bilingual Retail Sales Associate

Front Desk Agent (Full time)

Guest Experience Specialist, Apartments by Marriott Bonvoy

Welcome Ambassador

Front Desk Supv

Front Desk Agent Fulltime

Guest Service Agent - Hotel Front Desk Agent (FT)

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