Top 33 Guest service agent Jobs in Fletcher, Nc

Overnight Front Desk Agent, Cambria Hotel
FIRC Group, Inc. —Asheville, NC
- $18 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Pass drug screening
- Free parking
- Paid jury duty
Quick Apply
3d
Front Desk Agent
Courtyard by Marriott Asheville Biltmore Village —Asheville, NC
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Paid time off
- Employee discount
Quick Apply
Night Auditor/Front Desk Agent
Fairfield Inn and Suites Asheville Outlets —Asheville, NC
- $15 an hour
- Part-time
- Bilingual
- Management
- Customer service
- 401(k)
- Paid time off
Quick Apply
Front Desk Agent - AC Hotel by Marriott Asheville Downtown
AC Hotel Asheville Downtown —Asheville, NC
- $20.10 an hour
- Full-time
- Computer literacy
- Basic math
- Hotel
- Health savings account
- Paid holidays
Quick Apply
2d
Spa | Front Desk Agent | Full Time
Omni Hotels & Resorts —Asheville, NC
- $19 - $22 an hour
- Weekends as needed
- High school diploma or GED
- Ability to stand for extended periods
- Entry level
Quick Apply
Front Desk Agent: Comfort Suites Outlet Center
The Comfort Suites Outlet Center —Asheville, NC
- $17 an hour
- Full-time
- Computer literacy
- Basic math
- Hotel
- Free parking
- Health insurance
Quick Apply
Guest Services Agent
Grand Bohemian Lodge Asheville —Asheville, NC
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Part-Time Front Desk Agent
Holiday Inn Express & Suites —Asheville, NC
- $17 an hour
- Part-time
- Computer literacy
- Basic math
- Hotel
- Free parking
- Tuition reimbursement
Quick Apply
Front Desk Agent
The Flatiron Hotel —Asheville, NC
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Hotel
Quick Apply
Reservation Agent
Asheville Cottages —Asheville, NC
- Microsoft Word
- English
- High school diploma or GED
Quick Apply
Part-Time Front Desk Agent
Holiday Inn Biltmore West —Asheville, NC
- $17.00 - $17.50 an hour
- Part-time
- Computer literacy
- Basic math
- Hotel
- Free parking
- Tuition reimbursement
Quick Apply
7d
Front Desk Agent
The Element Asheville Downtown —Asheville, NC
- $17 an hour
- Full-time
- Computer literacy
- Basic math
- Hotel
- Free parking
- Health insurance
Quick Apply
Part-Time Front Desk Agent
The Element Asheville Downtown —Asheville, NC
- $17 an hour
- Part-time
- Computer literacy
- Basic math
- Hotel
- Free parking
- Tuition reimbursement
Quick Apply
Guest Service Agent
Hampton Inn Asheville-Tunnel Rd. —Asheville, NC
- $16 - $18 an hour
- Part-time
- Computer literacy
- Hotel
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
10d
Hotel Front Desk Agent
Aloft by Marriott —Asheville, NC
- Full-time
- Computer literacy
- Basic math
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
Rooms | Front Desk Agent/PBX Operator | Full Time
Omni Hotels & Resorts —Asheville, NC
- Weekends as needed
- Computer literacy
- Writing skills
- English
Quick Apply
Hotel Front Desk Agent
AC By Marriott —Asheville, NC
- Full-time
- Computer literacy
- Basic math
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
2d
Front Desk Agent
The Radical Asheville, Tapestry Collection by Hilton —Asheville, NC
- Part-time
- English
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Supervisor
Kanuga —Hendersonville, NC
- $21 an hour
- Full-time
- Sales
- Mid-level
- Hotel
Front Desk Agent
FIRC GROUP N C INC —Asheville, NC
- Weekends as needed
- English
- Hotel
- Computer skills
- Paid holidays
- Health insurance

I want to receive the latest job alert for guest service agent in fletcher, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest service agent jobs near fletcher, nc

Overnight Front Desk Agent, Cambria Hotel

FIRC Group, Inc. -
Asheville, NC

Quick Apply

Job Details

Full-time
$18 an hour
3 days ago

Benefits

Free parking
Paid jury duty
Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Opportunities for advancement
Flexible schedule
Referral program

Qualifications

Computer operation
Teamwork
Night audit
Basic math
Attention to detail
Hotel experience

Full Job Description

POSITION SUMMARY: To ensure a comfortable, caring, and consistent stay by providing Cambria guests with a warm welcome. Provide efficient and effective front desk service in accordance with brand standards.

This position is a full-time, overnight role. Shifts are generally 10 pm-6:15 am. Must be able to work a flexible schedule.

PRIMARY DUTIES AND RESPONSIBILITIES:

Receives and Processes Incoming Guests - 90% of Time (Essential):

Ensure a delightful, seamless arrival and departure for our guests.
Greets guest and processes hotel registration and other transactions.
Keeps current on hotel accommodations, services and local attractions.
Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.
Works with other departments as appropriate to arrange for services requested by the guest.
Stays current with developments in the hotel by reviewing and updating the communication log.
Prepares end of shift summaries and communications for management and other shifts.
Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program.
Makes reservations in accordance with hotel’s yield management practices.
Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards.
May be responsible for answering and fielding all calls to the hotel, both internal and external.
Identifies and records special billing instructions and notifies Accounting.
Obtains appropriate approvals and signatures for guest transactions.
Follows hotel policy on cash banks.
Maintains confidentiality of guest information.
Responsible for night audit process and all required reporting.

Guest Service -Ongoing:

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and works to resolve.
Performs other duties required to provide the service brand behavior and genuine hospitality.

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE :

Must be at least 21 years of age.
Ideal candidate will have a minimum of 1 to 2 years of hotel front desk experience, other hotel experience or experience in a customer service environment.
Experience in Opera system preferential.
Strong verbal, written and interpersonal skills.
Works well independently or as part of a team.
Strong attention to detail.
Commitment to exceptional guest service.
Ability to maintain a positive and professional attitude when handling all situations.
Adhere to the policies and procedures of the hotel.
Ability to work a flexible schedule including holidays and weekends.
Working knowledge of computer and math skills.

WHAT WE OFFER:

Health Benefits and Paid Vacation for Full-time Employees
Paid Time Off
Bonus Pay
Clear Direction - no surprises
A Chance to work with a friendly team of professionals
Ability to build a strong group of regulars
A sense of being part of a family
Opportunity for Advancement

OTHER INFORMATION:

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. We participate in E-Verify. We require background and drug screen prior to hire date.

Pay: $18.00 per hour

Benefits:

Dental insurance
Employee discount
Flexible schedule
Free parking
Health insurance
Paid jury duty
Paid time off
Referral program
Vision insurance

Experience:

Hotel experience: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in fletcher, nc

Overnight Front Desk Agent, Cambria Hotel

Front Desk Agent

Night Auditor/Front Desk Agent

Front Desk Agent - AC Hotel by Marriott Asheville Downtown

Spa | Front Desk Agent | Full Time

Front Desk Agent: Comfort Suites Outlet Center

Guest Services Agent

Part-Time Front Desk Agent

Front Desk Agent

Reservation Agent

Part-Time Front Desk Agent

Front Desk Agent

Part-Time Front Desk Agent

Guest Service Agent

Hotel Front Desk Agent

Rooms | Front Desk Agent/PBX Operator | Full Time

Hotel Front Desk Agent

Front Desk Agent

Front Desk Supervisor

Front Desk Agent

I want to receive the latest job alert for guest service agent in fletcher, nc

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected