YUMM: Thai Sushi and Beyond
YUMM Thai Sushi and Beyond seeks to offer the best Casual Fine dining experience in the Shoals area through superior customer service, welcoming community, and the freshest meal and beverage ingredients in town. We craft authentic, delicious Thai, Sushi and fusion Asian dishes in a stylish, friendly, and comfortable space where guests feel at home.
Applications are accepted online at https://yummthaisushiandbeyond.com also.
FOH MANAGER
Mission and Scope
- Coordinating daily restaurant management operations.
- Delivering superior food and beverage service and maximizing customer satisfaction.
- Responding efficiently and accurately to restaurant customer complaints.
- To ensure that food, beverage and service meets or exceeds YUMM regulatory and professional standards.
Qualifications; Education, Experience and Licensing Requirements
· Education: Completion of High school or GED required. BSc degree in Business Administration preferred; hospitality management or culinary schooling is a plus
·
- 3 years of hospitality-related experience or proven customer service experience
- Familiar with point-of-sale computers and software
- Comfortable using a computer, Microsoft Office, Email
- Current food handler’s card and other certification as required by federal/state/local law
· Acute financial management skills
Responsibilities
- Pleases customers by providing a pleasant dining experience.
- Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; and enforcing policies and procedures.
- Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; and implementing change.
- Meets restaurant financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Controls costs by reviewing portion control and quantities of preparation; minimizing waste; and ensuring high quality of preparation.
- Avoids legal challenges by conforming to the regulations of the alcoholic beverage commission.
- Maximizes bar profitability by ensuring portion control and monitoring accuracy of charges.
- Publicizes the restaurant by designing and placing advertisements; inviting food editors to review the restaurant; contacting local, regional, and national magazines with feature ideas; and encouraging local businesses to hold social events at the restaurant.
- Maintains a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; and maintaining parking lot and walkways.
- Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; and monitoring food presentation and service.
- Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.
Physical Requirements of the Position
This position has the following special requirements:
- Walking, climbing (stairs) to access other departments and areas of the Food Service department.
- Standing for long periods of time (5-7hrs) instructing, training, supervising employees.
- Sitting for short periods of time (15-30minutes) at desk operating computer.
- Lifting, Carrying, Pushing supplies, boxes up to 50 lbs waist high.
- Bending, Kneeling, Reaching to store / retrieve supplies.
- Sight, Reading, Wrist Movements, feeling to operate food service equipment, computer terminal, develop schedules, review reports.
- Talking, Hearing to instruct employees and assist guests, trainees, and service providers in person and over the telephone.
- This position involves working in a kitchen / food service environment that is subject to changing temperatures. This position deals extensively with guests, trainees, and employees throughout the organization.
General Requirements
- Willingness to be open to learning and growing
- Interpersonal skills to work as an integral part of a team
- Appropriate interpersonal/personal boundaries
- Maturity of judgment and behavior
- Accepts full responsibility of their actions and how these may affect others
· Working 5 days in a week
Teamwork Standards
- Takes an interest and initiative in the development of the team
- Maintains pleasant and professional relationship with co-workers & assists as needed
- Remains positive about the team and facilitates an optimistic approach to resolution of issues
- Maintains productive, effective and professional relationships with all departments
Professional Standards
- Understands and follows all policies & procedures
- Maintains high standards for work areas and appearance, presents self in a highly professional manner to others and understands that honesty & ethics are essential
- Ensures that excellent customer service is maintained with each customer
- Maintains a positive attitude toward the position, the company and co-workers
- Appreciates that promptness and attendance at work is a part of sustaining a professional relationship with the company
Food and Service Operations.
- Meet or exceed regulatory and professional standards for the cleanliness and sanitation of food service areas and equipment.
- Meet or exceed regulatory and professional standards for food preparation, handling, and storing.
- Systematically inspect food service equipment to ensure optimal levels of performance and safety.
- Respond to, and whenever possible, resolve guests’ questions, and complaints promptly and in a manner that reflects the Mission, Vision, and Spirit of YUMM.
- Ensure the accurate and timely completion of the Manager’s Daily Opening and Closing Check list.
- Ensure that assigned area of responsibility has adequate supplies and materials necessary to conduct daily operations.
- Meet or exceed the expectations of the Food and Beverage Manager for the accurate and timely completion of related tasks and assignments.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
Shift:
Work Location: In person
