Top 57 Bilingual customer service associate Jobs in Florence, Ky

Customer Service Representative (CSR)
MSI —Cincinnati, OH
- $18.75 - $21.75 an hour
- Overtime
- Spanish
- Microsoft Outlook
- Word processing
- Disability insurance
- Health insurance
Contract Customer Success Representative
4myBenefits —Cincinnati, OH
- $19 - $20 an hour
- Online Application
- Spanish
- Computer literacy
- Bachelor's degree
Quick Apply
8d
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Independence, KY
- $16.83 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
9d
Customer Service Representative - State Farm Agent Team Member
Jalen Hudson - State Farm Agent —Erlanger, KY
- $45,000 - $55,000 a year
- Full-time
- Spanish
- Office
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
Bilingual Service Representative - English/Spanish
Paychex —Cincinnati, OH
- $14.71 - $27.32 an hour
- Full-time
- Spanish
- English
- Bachelor's degree
- Paid holidays
- Health insurance
Customer Service Representative
SRS Building Products - Fort Thomas —Fort Thomas, KY
- $20 - $25 an hour
- Full-time
- Background check
- Spanish
- Clean driving record
- Wellness program
- Paid parental leave
Medical Call Center Representative
RegenLife Centers —Edgewood, KY
- $16 - $20 an hour
- Full-time
- In-person
- Medical terminology
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
11d
Client Service Representative
Storyteller Travel Agency —Park Hills, KY
- $55,000 - $80,000 a year
- Part-time
- Hybrid work
- Bilingual
- Computer literacy
- Office
- Flexible schedule
Quick Apply
22h
Customer Relations Representative - State Farm Agent Team Member
Jalen Hudson - State Farm Agent —Erlanger, KY
- $45,000 - $60,000 a year
- Full-time
- Spanish
- Office
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
Work from Home - Pharmacy Tech Support/Call Center Rep (8a-5p ET) - National
IQVIA —Cincinnati, OH
- $18 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Work from home
7d
Call Center/Customer Service Rep
Automated Health Systems —Cincinnati, OH
- $15 - $18 an hour
- Remote
- Bilingual
- Mid-level
- High school diploma or GED
- Wellness program
- Opportunities for advancement
Quick Apply
Admin-Operations - Call Center Specialist
Transit Authority of Northern Kentucky —Fort Wright, KY
- Full-time
- Microsoft Outlook
- Word processing
- Computer literacy
Quick Apply
5d
Customer Service Representative - State Farm Agent Team Member
Michael Cason - State Farm Agent —Fort Mitchell, KY
- $40,000 - $70,000 a year
- Full-time
- Spanish
- Office
- Children
- Health insurance
- Paid time off
Quick Apply
Customer Service Representative
The Chefs’ Warehouse —Cincinnati, OH
- $19 - $20 an hour
- Full-time
- Spanish
- English
- Office
Quick Apply
Customer Service Representative
GoGoMeds —Southgate, KY
- From $18 an hour
- Full-time
- Bilingual
- Medical office experience
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Bilingual Carrier Services Associate
TQL —Cincinnati, OH
- From $17.50 an hour
- Full-time
- Spanish
- English
- Entry level
- Health insurance
- Dental insurance
Quick Apply
8d
Pro Customer Service/Sales
Home Depot —Florence, KY
- Entry level
- Commercial
Call Center Agent
Medacare Transportation Inc. —Cincinnati, OH
- Online Application
- Computer literacy
- HIPAA
- High school diploma or GED
Quick Apply
Dividend Contact Center Professional
Fifth Third Bank —Cincinnati, OH
- Weekends as needed
- Spanish
- English
- High school diploma or GED
Specialist, Customer Accounts
Michelman Inc. —Cincinnati, OH
- Monday to Friday
- Hybrid work
- Spanish
- Microsoft Excel
- Oracle
Quick Apply

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Customer Service Representative (CSR)

MSI -
Cincinnati, OH

Apply Now

Job Details

Full-time
$18.75 - $21.75 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Microsoft Outlook
Word processing
High school diploma or GED
Math
Customer support

Full Job Description

Summary: The Customer Service Representative (CSR) is an on-site role responsible for engaging with customers through multiple channels, including phone, email, and in-person interactions. Front-desk duties include guiding customers through the showroom and assisting with product selection. The role also involves backend operations such as processing orders and coordinating logistics. CSRs play a crucial role in delivering outstanding service, ensuring customer satisfaction, and upholding company standards.

Work Hours: Monday to Friday from 08:00 AM to 05:00 PM, 2 Saturday(s) a month from 09:00 AM to 12:00 PM

Seniority Level: Entry Level

Employment Type: Full-time

Compensation: This hourly, non-exempt position pays from $18.75 to $21.75 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $40,000 and $54,400 annually, or more, depending on experience, overtime hours, and bonuses.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

Provide exceptional customer service through phone, email, and in-person interactions.
Build and nurture strong customer relationships.
Assist customers in selecting the appropriate products for their needs.
Retrieve and bring product samples to customers in the showroom
Address customer issues related to transactions, deliveries, and products
Accurately maintain customer contact information and transaction records.
Follow up with customers on quotes, inquiries, and sales opportunities.
Process sales transactions, payments, and generate sales orders.
Schedule deliveries and coordinate logistics for material shipments.
Create shipping orders and packing lists.
Answer inbound sales calls and proactively make outbound calls.
Ensure showroom displays are maintained to the highest standards.
Monitor stock levels to ensure efficient processing of customer orders.
Support trade customers by understanding their project needs and recommending suitable MSI materials.
Maintain marketing materials for easy customer access.
Collaborate with Sales Representatives to keep account transactions and inventory up to date.
Stay informed about company products and services.
Perform additional duties as required.

Additionally the candidate must meet the following Education and/or Experience requirements:

High School Diploma required; some college coursework preferred.
Minimum of 1 year of customer service experience.
Strong communication skills with a positive, solution-oriented approach.
Attentive to customer needs and details.
Proven ability to manage multiple tasks simultaneously.
Goal-oriented with a focus on delivering excellent customer service.
Strong math skills and the ability to perform quick calculations.
Proficient with PCs and navigating a multi-window environment.
Intermediate skills in MS Outlook, Word, and Excel.
Bilingual (Spanish) preferred.

This role has the following physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision.

Benefits: MSI offers a comprehensive benefits package that includes:

Referral, Holiday, and Annual Bonuses
Annual pay increases
Paid Time Off
Medical, Dental, and Vision Insurance
Company-paid Short Term and Long Term disability
Company-paid Life Insurance
Tuition Reimbursement
Traditional and Roth 401(k) plans with company matching contributions
Charitable donation matching programs
Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests

About MSI: Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.

Over the years, MSI has been the recipient of many prestigious awards including:

Top 5 fastest growing companies - OC Business Journal
Supplier Diversity Award - Home Depot
#1 Flooring Distributor multiple years in a row - Floor Covering Weekly
Top Workplaces Award winner multiple times - Top Workplaces
MSI Founder named the Entrepreneur of the Year - Ernst and Young

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.

Apply Now

Refine Your Search

bilingual customer service associate jobs in florence, ky

Customer Service Representative (CSR)

Contract Customer Success Representative

Bilingual Multi-Location Customer Service Specialist (Spanish)

Customer Service Representative - State Farm Agent Team Member

Bilingual Service Representative - English/Spanish

Customer Service Representative

Medical Call Center Representative

Client Service Representative

Customer Relations Representative - State Farm Agent Team Member

Work from Home - Pharmacy Tech Support/Call Center Rep (8a-5p ET) - National

Call Center/Customer Service Rep

Admin-Operations - Call Center Specialist

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

Customer Service Representative

Bilingual Carrier Services Associate

Pro Customer Service/Sales

Call Center Agent

Dividend Contact Center Professional

Specialist, Customer Accounts

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