Top 111 Information systems manager Jobs in Florence, Ky

IT Help Desk Manager
Thomas More University —Crestview Hills, KY
- Weekends as needed
- Mid-level
- 3 years
- Supervising experience
Program Manager - OH
Dayton T. Brown, Inc. —Cincinnati, OH
- $118,997 - $126,000 a year
- Full-time
- Office
- Bachelor's degree
- Continuous improvement
- Profit sharing
- Health insurance
Quick Apply
Lead Transmission Line Engineer
Leidos —Cincinnati, OH
- $92,300 - $166,850 a year
- Full-time
- Hybrid work
- Office
- Travel
- Mentoring
- Relocation assistance
- Flexible schedule
Program Manager, Medicare Stars & Quality Improvement (Remote in Ohio)
Molina Healthcare —Cincinnati, OH
- $73,102 - $142,549 a year
- Full-time
- Remote
- Writing skills
- Analysis skills
- Organizational skills
- Health insurance
Logistics Manager
Mubea —Florence, KY
- Microsoft Outlook
- Research
- Mid-level
- Health insurance
- Dental insurance
Software Project Manager
Storage Solutions Inc —Erlanger, KY
- Full-time
- Remote
- Computer Science
- 5 years
- Windows
- Health savings account
- Health insurance
Quick Apply
CUSTOMER SUCCESS MANAGER
L2 Aviation Solutions, LLC —Erlanger, KY
- Full-time
- Background check
- 7 years
- Microsoft Excel
Quick Apply
4d
Logistics Manager
Muhr und Bender KG —Florence, KY
- Microsoft Outlook
- Research
- Mid-level
- Health insurance
- Dental insurance
MAPICS Lead - Erlanger, KY
ADM —Erlanger, KY
- $105,300 - $189,100 a year
- Overtime
- Background check
- System design
- SQL
- Paid parental leave
- Health savings account
Lead, Release Management
Quest Diagnostics —Cincinnati, OH
- $120,000 - $130,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Computer Science
- Employee stock purchase plan
- Disability insurance
Quick Apply
Implementation Project Manager (HR & Benefits)
PayrollPartners —Fort Wright, KY
- $65,000 - $75,000 a year
- Full-time
- 5 years
- Mid-level
- Math
Quick Apply
Quality Improvement Supervisor - Hamilton and Surrounding Counties
CareStar, Inc. —Cincinnati, OH
- Full-time
- Remote
- Nursing
- RN License
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Utility Network GIS Consultant, Manager
PRICE WATERHOUSE COOPERS —Cincinnati, OH
- $99,000 - $232,000 a year
- Computer Science
- Mid-level
- Supervising experience
- Paid holidays
- Health insurance
Manager IT Applications - Epic Ambulatory and Population Health
TriHealth —Cincinnati, OH
- Full-time
- Customer service
- 5 years
- System design
Product Manager
TQL —Cincinnati, OH
- $86,000 - $123,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Managed Services - Senior Business Anaylst - Manager
PRICE WATERHOUSE COOPERS —Cincinnati, OH
- $99,000 - $232,000 a year
- Computer Science
- Java
- Finance
- Paid holidays
- Health insurance
13d
Customer Experience & Service Transformation Advisory Manager
Accenture —Cincinnati, OH
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
R&I Managed Services Deals Desk Senior Manager
PRICE WATERHOUSE COOPERS —Cincinnati, OH
- $91,000 - $321,500 a year
- 6 years
- Computer Science
- Finance
- Paid holidays
- Health insurance
DIVISION MANAGER (PLANNING)
City of Cincinnati —Cincinnati, OH
- $105,085.67 - $145,836.57 a year
- Weekends as needed
- 5 years
- Writing skills
- English
- Health savings account
- Paid holidays
DIVISION MANAGER (BUSINESS)
City of Cincinnati —Cincinnati, OH
- $105,085.67 - $145,836.57 a year
- Weekends as needed
- Inventory management
- 5 years
- English
- Health savings account
- Paid holidays
3d

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information systems manager jobs near florence, ky

IT Help Desk Manager

Thomas More University -
Crestview Hills, KY

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Job Details

Qualifications

Knowledge management
Managing technical support teams
Customer communication
Managing teams in a customer support role
Team leadership
User training (technical support)
Supervising experience
Bachelor's degree
Customer support ticket management
Leading team collaboration initiatives
Developing new training programs
IT department experience
Ticketing system technical support

Full Job Description

Core Values

As stewards of Thomas More University, it is expected that your work and contributions to our community will reflect the mission, values, and integrity of the University. We are committed to being a student-ready University and aspire to facilitate an interconnected community of excellence. In doing so, we will foster a sense of responsibility to others, act with respect, tolerance and compassion towards others, and care for God’s creation. Through this engagement, Thomas More University is a thriving and dynamic institution that espouses the values of a Catholic Liberal Arts education committed to the students that we serve today, those that we will serve tomorrow, and the communities our graduates will serve.

Basic Purpose

The IT Operations Manager is responsible for leading frontline IT services, including help desk operations, campus event support, printing services, and user technology support. This role ensures reliable, high-quality technology services for faculty, staff, and students while driving continuous improvement in service delivery, operational efficiency, and user experience. The position plays a key role in advancing institutional effectiveness through process improvement, user education, and service excellence at Thomas More University.

This position supports Thomas More University and Covington Latin School.

Core Values and Competencies

Leadership and team development
Customer focus and service orientation
Analytical thinking and problem-solving
Process improvement and operational efficiency
Communication and instructional effectiveness
Ability to lead change and build cross‑functional partnerships
Technological fluency and systems thinking

Key Responsibilities

IT Support Operations & Leadership
- Direct daily operations of the IT help desk, ensuring timely and effective resolution of service requests
- Manage all computer and device repair activities to ensure equipment is operating effectively
- Maintain accurate inventory of technology assets, including selection, purchase, deployment, and disposal
- Lead the development, implementation, and continuous improvement of technical support processes and procedures to ensure consistent, high-quality service delivery
- Supervise, train, and evaluate help desk staff and student workers
User Support, Training, and Documentation
- Coordinate user support services for desktops, laptops, peripherals, and other campus technologies
- Support instructional technology and equipment, including classroom systems and faculty technology needs with the exception of specialized equipment or software
- Assist with maintaining security and access management by complying with University policy and best practices, manage requests for technological access, distribute user credentials, and troubleshoot issues as needed
- Create and publish user-facing materials to support self-service and effective technology use
- Support student and employee onboarding and continuous learning related to institutional technologies
- Develop and maintain knowledge base content, support documentation, and help desk scripts
- Coordinate and deliver end-user training in partnership with campus stakeholders
Event & Campus Technology Support
- Coordinate and support technology needs for campus events, including setup, troubleshooting, and on-site or on-call assistance
- Collaborate with event organizers and campus partners to ensure successful execution of technology-supported events
- Manage scheduling and prioritization of event-related IT support resources
Printing Services Management
- Oversee campus printing services, including printer fleet coordination, vendor relationships, maintenance, and user support
- Ensure reliable and secure printing solutions aligned with institutional needs
Process Improvement & Service Excellence
- Identify and implement opportunities to streamline operations and enhance the user experience
- Apply IT service management best practices
- Contribute to institutional initiatives related to service quality, effectiveness, and digital transformation
- Serve as a liaison between IT and campus departments to ensure alignment of services and expectations
- Collaborate with IT teams on system implementations, upgrades, and support transitions
- Serve on Event Logistics Team and Space Utilization Committee
- Other duties as assigned
This position operates in a collaborative campus environment and may require occasional evening or weekend work to support critical system needs or campus initiatives

Education, Specialized and/or Technical Knowledge Requirements

Bachelor’s degree in Information Technology, Information Systems, or related field
3–5 years of experience in IT support services or help desk operations
Demonstrated experience supervising staff or leading teams
Strong understanding of customer service in a technology environment
Experience with ticketing systems and knowledge management tools
Excellent communication and interpersonal skills
Experience developing user training materials or programs

Physical Job Requirements

Tools and Equipment Used

Personal computer, copier, phone and other typical office equipment

Travel

Minimal – less than 5% of the time

Physical & Mental Demands

Frequently required to sit at/in a desk/vehicle for long period of time
Ability to work at a computer terminal for extended periods of time
Digital dexterity and hand/eye coordination in operation of all assigned equipment
Ability to speak to and hear employees/students via phone or in person
Body motor skills sufficient to enable incumbent to move around all areas of the campus
Ability to analyze data and other reports and make recommendations
Mental requirements include: compare, decide, direct, problem solve, analyze, instruct, interpret

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Refine Your Search

information systems manager jobs in florence, ky

IT Help Desk Manager

Program Manager - OH

Lead Transmission Line Engineer

Program Manager, Medicare Stars & Quality Improvement (Remote in Ohio)

Logistics Manager

Software Project Manager

CUSTOMER SUCCESS MANAGER

Logistics Manager

MAPICS Lead - Erlanger, KY

Lead, Release Management

Implementation Project Manager (HR & Benefits)

Quality Improvement Supervisor - Hamilton and Surrounding Counties

Utility Network GIS Consultant, Manager

Manager IT Applications - Epic Ambulatory and Population Health

Product Manager

Managed Services - Senior Business Anaylst - Manager

Customer Experience & Service Transformation Advisory Manager

R&I Managed Services Deals Desk Senior Manager

DIVISION MANAGER (PLANNING)

DIVISION MANAGER (BUSINESS)

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