Job Description
Best Choice Plumbing & HVAC is looking for a Senior HVAC Service Technician who is already operating at a high level.
This is a premium opportunity for an experienced HVAC service technician who can diagnose accurately, communicate clearly, present repair and replacement options ethically, document work properly, and deliver a professional customer experience.
This is not an entry-level HVAC role. We are looking for a true diagnostic professional who understands service, maintenance, repair, system performance, customer communication, replacement opportunities, and clean job closeout.
The right candidate should be comfortable with residential and light commercial HVAC service, maintenance, diagnostics, repairs, system replacement opportunities, indoor air quality upgrades, and customer-facing recommendations.
If you are a top technician who is tired of disorganized dispatch, unclear job information, weak office support, or companies that do not reward performance, this may be the right opportunity.
Who This Role Is For
This role is a good fit if you:
· Are an experienced HVAC service technician
· Can diagnose HVAC issues accurately and efficiently
· Are strong with customer communication
· Can present repair, maintenance, replacement, and upgrade options ethically
· Take pride in clean, professional work
· Are comfortable using mobile field software such as ServiceTitan
· Know how to document jobs with photos, notes, invoices, and closeout details
· Can identify replacement, maintenance, IAQ, ductwork, or upgrade opportunities when appropriate
· Want higher earning potential based on skill, production, and performance
· Want a growth path into lead tech, comfort advisor, estimator, supervisor, or service management
This is not a role for someone who cuts corners, avoids documentation, oversells customers, dislikes process, or cannot maintain a professional customer experience.
Responsibilities
· Diagnose, service, maintain, and repair HVAC systems
· Troubleshoot residential and light commercial HVAC equipment
· Work on furnaces, condensers, coils, air handlers, heat pumps, mini splits, boilers, thermostats, ductwork, and related HVAC systems
· Diagnose refrigerant, electrical, airflow, combustion, thermostat, drainage, and system performance issues
· Present repair, maintenance, replacement, and upgrade options clearly and ethically
· Identify larger replacement, IAQ, ductwork, or estimate opportunities when appropriate
· Complete accurate job notes, photos, invoices, and closeout details
· Use ServiceTitan or similar field software
· Communicate clearly with dispatch, office staff, management, and customers
· Protect the customer’s home and maintain a clean work area
· Support company revenue goals while maintaining quality, honesty, and customer trust
· Follow company procedures, documentation standards, and safety expectations
Requirements
· Strong HVAC service experience
· Strong diagnostic ability
· EPA certification preferred
· Valid driver’s license
· Strong customer communication skills
· Ability to work independently
· Clean, professional work habits
· Comfortable presenting options to customers
· Comfortable using mobile apps or field software
· Reliable attendance and strong work ethic
· Qualified field candidates should have their own basic trade tools
Preferred Experience
· ServiceTitan experience
· Residential and light commercial HVAC service experience
· Experience with furnaces, condensers, coils, heat pumps, mini splits, boilers, air handlers, thermostats, and ductwork
· Strong refrigerant, electrical, airflow, and system performance diagnostic ability
· Experience presenting repair and replacement options
· Maintenance agreement or membership experience
· Indoor air quality product or system upgrade experience
· Experience mentoring junior technicians
· Strong customer service background
Pay & Benefits
· $90,000-$150,000+ total earning potential depending on experience, production, performance, and approved compensation structure
· Bonus/spiff opportunity
· Health benefits
· 401(k) with company match
· Company vehicle and fuel support
· Training and support
· Growth into lead tech, comfort advisor, estimator, supervisor, or service manager roles
Why Join Best Choice
Best Choice Plumbing & HVAC is growing and building a more organized, process-driven service operation. We are looking for high-level HVAC professionals who want strong earning potential, steady opportunity, better support, and a real growth path.
We value clean work, accurate documentation, customer communication, ethical option presentation, and technician professionalism.
The right person will have the opportunity to make a strong income while helping us raise the standard of our HVAC service department.
Pay: $90,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
