Top 4811 Administrative supervisor Jobs in Florida

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
Quick Apply
Supervisor Administrative
JetBlue Airways Corporation —Fort Lauderdale, FL
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Paid time off
2d
Physical Therapist Supervisor
University Orthopedic Care —Orlando, FL
- $95,000 - $110,000 a year
- Full-time
- Background check
- Physical & Rehabilitation Medicine
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
RN Weekend Supervisor - Evergreen Woods
Evergreen Woods Health and Rehabilitation Center —Spring Hill, FL
- Part-time
- Skilled nursing facility
- Microsoft Outlook
- RN License
- AD&D insurance
- Disability insurance
Quick Apply
Physical Therapist Supervisor
University Orthopedic Care —Fort Myers, FL
- $95,000 - $110,000 a year
- Full-time
- Background check
- Physical & Rehabilitation Medicine
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
RN Weekend Supervisor
Brynwood Health and Rehabilitation Center —Monticello, FL
- $32 - $38 an hour
- Full-time
- Skilled nursing facility
- Medication administration
- RN License
- Opportunities for advancement
Quick Apply
RN Weekend Supervisor - Clearwater
Clearwater Center —Clearwater, FL
- Full-time
- Background check
- Patient monitoring
- RN License
- Health insurance
- Dental insurance
Quick Apply
Supervisor, Engineering
Chesapeake Utilities Corporation —Port Saint Lucie, FL
- 5 years
- Engineering
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
10d
Patient Care Nurse Supervisor, Medical Telemetry 8th Floor, $20,000 Bonus
Baptist Health South Florida —Boca Raton, FL
- $46.02 - $61.21 an hour
- Nursing
- RN License
- PALS Certification
- Wellness program
- Health insurance
Patient Care/Nursing House Supervisor (MH/FCH), Nursing Administration, $20000,FT
Baptist Health South Florida —Marathon, FL
- $46.02 - $61.21 an hour
- Full-time
- Nursing
- RN License
- Hospital
- Wellness program
- Health insurance
Legal Administrative Services Supervisor
Ricoh —Miami, FL
- Full-time
- Spanish
- English
- Mid-level
RN Weekend Supervisor - Groves Center-3K Retention Bonus
The Groves Center —Lake Wales, FL
- Full-time
- Background check
- CPR Certification
- Microsoft Outlook
Quick Apply
Building Superintendent / Maintenance Supervisor
Florida Freezer LP —North Fort Myers, FL
- $75,000 - $105,000 a year
- Full-time
- Background check
- Clean driving record
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Nurse Supervisor
Aspire Health Partners, Inc. —Orlando, FL
- $32 - $40 an hour
- Full-time
- Background check
- Nursing
- Mid-level
- 403(b) matching
- Mileage reimbursement
Quick Apply
Housing Choice Voucher (HCV) Supervisor
Housing Authority City of Miami Beach —Miami Beach, FL
- From $65,000 a year
- Full-time
- Background check
- Management
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Patient Care Nurse Supervisor, Clinical Decision Unit, $20,000 Bonus
Baptist Health South Florida —Boca Raton, FL
- $46.02 - $61.21 an hour
- Nursing
- RN License
- PALS Certification
- Wellness program
- Health insurance
RN Supervisor 11-7
Titusville Rehabilitation & Nursing Center —Titusville, FL
- Full-time
- Background check
- Skilled nursing facility
- Patient monitoring
- Health insurance
- Dental insurance
Quick Apply
Administrative Supervisor
Rivkin Radler LLP —Jacksonville, FL
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- Administrative experience
- Leadership
- AD&D insurance
- Paid holidays
Quick Apply
EverClean Site Supervisor
Greensea Systems —Hialeah, FL
- $30 - $34 an hour
- Email
- Mid-level
- Windows
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Registered Client Administrative Manager
Steward Partners Global Advisory LLC —Sarasota, FL
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply

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Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

Quick Apply

Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

administrative supervisor jobs in florida

Remote Contact Center Supervisor

Supervisor Administrative

Physical Therapist Supervisor

RN Weekend Supervisor - Evergreen Woods

Physical Therapist Supervisor

RN Weekend Supervisor

RN Weekend Supervisor - Clearwater

Supervisor, Engineering

Patient Care Nurse Supervisor, Medical Telemetry 8th Floor, $20,000 Bonus

Patient Care/Nursing House Supervisor (MH/FCH), Nursing Administration, $20000,FT

Legal Administrative Services Supervisor

RN Weekend Supervisor - Groves Center-3K Retention Bonus

Building Superintendent / Maintenance Supervisor

Nurse Supervisor

Housing Choice Voucher (HCV) Supervisor

Patient Care Nurse Supervisor, Clinical Decision Unit, $20,000 Bonus

RN Supervisor 11-7

Administrative Supervisor

EverClean Site Supervisor

Registered Client Administrative Manager

I want to receive the latest job alert for administrative supervisor in florida

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