Top 5577 Engagement manager Jobs in Florida

Client Engagement Manager
Access Medical Laboratories —North Palm Beach, FL
- $110,000 - $130,000 a year
- Full-time
- 7 years
- PMP
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
11d
Network Relations Manager – Jacksonville or Orlando, Florida Area
CVS Health —Florida
- $60,300 - $132,600 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
4d
E-Commerce Engagement Manager
THE SAFARILAND GROUP —Jacksonville, FL
- $110,000 - $140,000 a year
- Full-time
- Remote
- Marketing
- Merchandising
- Bachelor's degree
- Wellness program
- AD&D insurance
Quick Apply
Tax Accountant - Tax - EDGE - Multi-Client - FSO - WAM - Manager - Multiple Positions - 1736208
EY —Boca Raton, FL
- $107,224 a year
- Multiple hires
- CPA
- Up to 50% travel
- Customer service
- Paid holidays
- Health insurance
Marketing Manager
PD WATER SYSTEMS LLC —Hialeah, FL
- $49,895.35 - $60,089.02 a year
- Full-time
- Marketing
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
6d
CRM Manager
Azenco Us —Hialeah, FL
- $75,000 - $90,000 a year
- Full-time
- Mid-level
- Analysis skills
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
5d
Senior Banking Operations Manager
Safra National Bank of New York —Miami, FL
- Full-time
- 6 years
- CPA
- Office
Quick Apply
GENERAL MANAGER / COMMUNITY ASSOCIATION MANAGER
CITIZENS MANAGEMENT SERVICES, INC. —Sarasota, FL
- Full-time
- Construction site
- Ability to walk for extended periods
- 5 years
Quick Apply
Live Stream Manager
The Real Autograph —Fort Lauderdale, FL
- $60,000 - $70,000 a year
- Weekends as needed
- Background check
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
CPA Firm Administration Manager
DiMarco & Associates CPAs —Oldsmar, FL
- $85,000 - $95,000 a year
- Full-time
- Background check
- Inventory management
- Office
- Health insurance
- Dental insurance
Quick Apply
Client Development Manager
Horsepower Leasing —Palmetto, FL
- $75,000 a year
- Overnight shift
- Microsoft Outlook
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Branch Manager - Ft. Pierce
Allied Universal Corporation —Port Saint Lucie, FL
- $120,000 - $125,000 a year
- Full-time
- Background check
- Engineering
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
5d
Agency Manager - Brightway Insurance - Fort Lauderdale, Florida
Brightway Insurance —Fort Lauderdale, FL
- Full-time
- Mid-level
- Office
- Recruiting
Quick Apply
12d
Supervising Immigration Attorney (In-Person)
Sanabria & Associates, PLLC —Miami, FL
- $110,000 - $130,000 a year
- Full-time
- Spanish
- 7 years
- Business development
- Health savings account
- Health insurance
Quick Apply
Social Media & Content Manager
Quikaid, Inc. —Saint Petersburg, FL
- $80,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Background check
- Marketing
- 5 years
- AD&D insurance
- Paid holidays
Quick Apply
Program Manager
Philip Morris International U.S. —Tampa, FL
- $120,000 - $150,000 a year
- Full-time
- English
- 8 years
- Presentation skills
- Commuter assistance
- Health insurance
Commercial Plumbing Project Manager
Kodiak Labor Solutions —Sunrise, FL
- Full-time
- Background check
- Construction site
- In-person
- Health insurance
- Dental insurance
Quick Apply
Manager - Treasury M&A and Transformation
Deloitte —Miami, FL
- $141,200 - $278,300 a year
- Full-time
- 6 years
- CPA
- Bachelor of Science
Oncology RN Care Manager
Christian Care Ministry —Orlando, FL
- $74,500 - $101,500 a year
- Full-time
- 18 years or older
- Nursing
- Microsoft Excel
- Paid parental leave
- Health savings account
Market Lead, Florida PACE Programs
SilverRide —Pinellas Park, FL
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Clean driving record
- 3 years
- Driver's License
- Health insurance
- 401(k)
Quick Apply

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engagement manager jobs near florida

Client Engagement Manager

Access Medical Laboratories -
North Palm Beach, FL

Quick Apply

Job Details

Full-time
$110,000 - $130,000 a year
11 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Performance dashboard reports
Strategic management
Teamwork
Data analysis reporting
Managing teams in a customer support role
Process improvement standards implementation
Dashboard creation
Business intelligence report generation
Metrics Reporting
Frontline customer support management
Quality reports
Change management
Quality performance measurement
Bachelor's degree
Organizational skills
Project leadership
Implementing IT solutions
Managing quality assurance teams

Full Job Description

Access Medical Labs is one of the largest specialty diagnostic labs in the country, using 50% less blood and delivering next-day results. We offer a comprehensive test menu—from routine panels to advanced biomarkers—across blood, saliva, and urine, performing over 1,000 tests under one roof. Our ultra-automated facilities, spanning over 55,000 sq. ft., are powered by the most cutting-edge diagnostic technology and innovative lab logistics available.

Since 2003, we’ve been committed to delivering a truly exceptional client experience backed by precise and reliable testing. Every innovation we pursue is driven by one purpose: making personalized medicine more practical and accessible.

Company culture is the foundation of Access Medical Laboratories. We continue to attract mission-driven and goal-oriented professionals to our organization, where each individual and team is recognized for their accomplishments. We place a significant amount of value on teamwork and mentorship, enabling each individual to consistently grow and develop. At Access, each team member has a sense of belonging, family, and community. We enjoy coming to work every day in an environment where people feel empowered, understanding that each team member plays a significant role in providing peace of mind to patients nationally.

Job Summary: The Manager, Client Engagement is responsible for developing and leading a best-in-class customer experience and quality assurance program that drives operational excellence and exceptional client satisfaction across all customer interactions.

This strategic leader will establish quality standards, implement innovative customer service technologies, leverage analytics to improve performance, and foster a culture of continuous improvement. The role partners closely with Operations, IT, Laboratory Operations, Sales, and Executive Leadership to ensure every client interaction reflects the Access Medical Laboratories standard of excellence.

Job Responsibilities:

Customer Experience Leadership

· Develop and execute the organization's Customer Experience and Quality Engagement strategy.

· Establish measurable quality standards and service excellence initiatives.

· Create a consistent customer experience across all communication channels.

· Develop and manage Voice of Customer (VoC) programs to identify opportunities for improvement.

Quality Assurance & Continuous Improvement

· Design, implement, and continuously improve quality assurance programs and evaluation processes.

· Monitor customer interactions and identify trends impacting quality and satisfaction.

· Lead continuous improvement initiatives utilizing Lean, Six Sigma, or similar methodologies.

· Analyze quality metrics and develop action plans that improve service delivery and operational performance.

Technology & Innovation

· Evaluate, recommend, and implement customer service technologies, including QA platforms, AI-powered quality monitoring, speech analytics, workforce optimization, and customer feedback solutions.

· Partner with IT to optimize CRM systems and reporting capabilities.

· Leverage automation and analytics to improve efficiency and customer outcomes.

Leadership & Development

· Lead and mentor client-facing departments and customer service leadership.

· Develop coaching programs that improve individual and team performance.

· Identify training needs and collaborate with leadership to deliver targeted training initiatives.

· Foster a culture of accountability, engagement, and continuous learning.

Analytics & Reporting

· Develop executive dashboards and KPI reporting.

· Monitor and report on key performance indicators, including:

o Customer Satisfaction (CSAT)

o Net Promoter Score (NPS)

o First Contact Resolution (FCR)

o Average Handle Time (AHT)

o Quality ScoresCustomer Effort Score (CES)

· Present performance trends and recommendations to executive leadership.

Customer Advocacy

· Investigate escalated customer concerns and identify root causes.

· Develop corrective action plans to prevent recurring issues.

· Partner with cross-functional teams to improve customer processes and experiences.

Qualifications & Skills:

Required

· Bachelor's degree preferred; equivalent experience considered.

· 7–10 years of progressive leadership experience in Customer Service, Customer Experience, Contact Center Operations, or Quality Assurance.

· Minimum of 3 years leading Quality Assurance or Customer Experience programs.

· Proven success implementing customer service technologies and quality management systems.

· Experience developing KPIs, dashboards, and executive reporting.

· Strong analytical and problem-solving skills.

· Excellent communication, presentation, and leadership abilities.

· Experience managing change and leading continuous improvement initiatives.

Preferred

· Healthcare, laboratory, diagnostics, or other regulated industry experience.

· Experience with CRM platforms such as Salesforce, Zendesk, or HubSpot.

· Experience with QA platforms, speech analytics, AI quality monitoring, workforce management, and business intelligence tools such as Power BI or Tableau.

· Lean Six Sigma Green Belt or Black Belt certification.

· Project Management certification (PMP) or equivalent.

Pay: $110,000.00 - $130,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

Do you have at least • 7–10 years of progressive leadership experience in Customer Service, Customer Experience, Contact Center Operations, or Quality Assurance?

Education:

Bachelor's (Preferred)

Ability to Commute:

North Palm Beach, FL 33408 (Required)

Work Location: In person

Quick Apply

Refine Your Search

engagement manager jobs in florida

Client Engagement Manager

Network Relations Manager – Jacksonville or Orlando, Florida Area

E-Commerce Engagement Manager

Tax Accountant - Tax - EDGE - Multi-Client - FSO - WAM - Manager - Multiple Positions - 1736208

Marketing Manager

CRM Manager

Senior Banking Operations Manager

GENERAL MANAGER / COMMUNITY ASSOCIATION MANAGER

Live Stream Manager

CPA Firm Administration Manager

Client Development Manager

Branch Manager - Ft. Pierce

Agency Manager - Brightway Insurance - Fort Lauderdale, Florida

Supervising Immigration Attorney (In-Person)

Social Media & Content Manager

Program Manager

Commercial Plumbing Project Manager

Manager - Treasury M&A and Transformation

Oncology RN Care Manager

Market Lead, Florida PACE Programs

I want to receive the latest job alert for engagement manager in florida

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