If the water feels like home and love operations/sales much as boating, you’re exactly who we want.
Southeastern Marine, Yacht Power, and Boca Ciega Marine Center are searching for a high‑trust, high‑performing Marine Operations & Sales Manager who wants to own service and sales operations across multiple marine businesses and locations. This is a role for someone who loves boats, loves the water, and loves building demand.
Position Summary
We are seeking a highly motivated, integrity-driven, and career-oriented Marine Operations & Sales Manager to lead and grow our marine services business. The ideal candidate will possess extensive knowledge of Service Operations as well as boats, yachts, marine engines, generators, Seakeeper systems, marine parts, boatyards, yacht management and related marine operations. This individual will be responsible for driving revenue growth, managing daily operations, leading high-performing teams, and ensuring exceptional customer satisfaction across all business segments.
This is a leadership position that requires a hands-on professional who takes personal accountability for business growth, profitability, operational excellence, and maintaining strong industry relationships.
We are open to someone experienced in managing Operations who is passionate about boats/yachts and/or someone who is knowledgeable about boats & yachts but has the natural aptitude and coachable to lead both daily Sales & Operational responsibilities.
Key Responsibilities
Operations Management
- Oversee daily operations to ensure efficiency, safety, quality, and profitability.
- Manage service department performance, workflow scheduling, technician productivity, and customer communication.
- Ensure service projects are completed on time, within budget, and to company standards.
- Monitor and improve operational processes, procedures, and productivity.
- Coordinate effectively between sales, service, parts, and administrative departments.
- Maintain high levels of customer satisfaction throughout all operational activities.
- Implement best practices that improve customer experience and operational performance.
Sales Leadership & Business Development
Develop and execute strategic plans to drive revenue growth across:
- Marine service operations
- Engine sales
- Generator sales
- Seakeeper sales
- Parts sales
- Repower projects
- Maintenance and support programs
- Lead, coach, and hold accountable all sales and marketing personnel to achieve growth objectives
Ability to:
- Identify new business opportunities, market trends, and growth initiatives.
- Monitor sales performance through KPIs, reporting, forecasting, and pipeline management.
- Participate in customer meetings, perform technician/field vessel inspections, trade events, and industry networking opportunities.
- Ensure the company maintains a strong reputation for customer service, technical expertise, and professionalism.
Financial & Profitability Management
- Assume ownership and accountability for overall business profitability.
- Develop and manage annual budgets, forecasts, and financial performance objectives.
- Revenue
- Gross profit
- Labor efficiency
- Departmental performance
- Cost controls
- Inventory management
- Analyze financial reports and implement corrective actions when necessary.
- Ensure operational expenses are effectively managed while supporting growth initiatives.
- Drive continuous improvement in profitability and financial performance.
Team Leadership & Personnel Management
- Recruit, develop, mentor, and retain high-performing employees.
- Create a culture of accountability, professionalism, teamwork, and integrity.
- Establish clear performance expectations and conduct regular evaluations.
Provide leadership and guidance to:
- Service managers
- Sales personnel
- Marketing personnel
- Foster employee development through training and career development opportunities.
- Ensure departments are properly staffed and aligned with business objectives.
Customer Service Excellence
- Champion a customer-first culture throughout the organization.
- Resolve customer concerns quickly and professionally.
- Ensure customers receive exceptional communication and service from initial inquiry through project completion.
- Build long-term relationships resulting in repeat business and referrals.
- Maintain the highest standards of professionalism and responsiveness.
Facility & Asset Management
- Ensure all company facilities, equipment, and assets are professionally maintained.
- Oversee facility appearance, cleanliness, organization, and safety standards.
- Coordinate facility improvements, maintenance projects, and operational upgrades.
- Ensure compliance with applicable safety policies and industry standards.
- Manage company resources efficiently to support productivity and growth.
Qualifications
Required Experience
- Minimum 5-10 years of marine industry experience with natural aptitude and open to coaching to Sales & Operations and/or Sales & Operations experience with a passion for boats & yachts.
- Proven leadership experience managing people, departments, and operations.
- Demonstrated success in sales, business development, and revenue growth.
- Experience managing service operations and technical teams.
- Strong understanding of profit and loss management and budgeting.
Required Marine Knowledge
Extensive knowledge of:
- Boats and yachts
- Marine propulsion systems
- Diesel and gasoline marine engines
- Marine generators
- Seakeeper stabilization systems
- Marine electrical systems
- Parts and inventory management
- Boatyard operations
- Vessel maintenance and repair processes
Desired Skills
- Strong leadership and team-building abilities.
- Outstanding communication and relationship management skills.
- Excellent customer service orientation.
- Strategic planning and business development expertise.
- Strong organizational and problem-solving skills.
- Financial management and analytical capabilities.
- Ability to perform in a fast-paced, results-driven environment.
Personal Attributes
The successful candidate will be:
- A person of high integrity and strong ethical character.
- Career-oriented and motivated to grow with a long-term organization.
- A self-starter who takes personal ownership of results.
- Passionate about the marine industry and delivering exceptional customer experiences.
- Accountable, dependable, and driven by measurable performance.
- Professional in appearance, communication, and conduct.
- Capable of balancing strategic growth initiatives with daily operational responsibilities.
- Focused on building strong relationships both inside and outside the organization.
Success Metrics
The Marine Sales & Operations Manager will be evaluated based on:
- Revenue growth across all business segments.
- Profitability and gross margin performance.
- Customer satisfaction and retention.
- Service department efficiency and productivity.
- Parts and inventory performance.
- Growth in engine, generator, and Seakeeper sales.
- Growth in Yacht Management Services
- Growth in Boatyard Services
- Employee engagement and retention.
- Facility maintenance and operational standards.
- Development and expansion of strategic industry relationships.
- Achievement of annual growth and financial objectives.
Compensation
Competitive compensation package including base salary, performance incentives, benefits, and career advancement opportunities for a qualified marine industry professional committed to long-term growth and success.
What You’ll Get
- A chance to shape the brand presence of premium marine companies
- A team that values initiative, creativity, and trust
- A workplace where boating culture isn’t a perk — it’s the lifestyle
About our Company
Southeastern Marine, Yacht Power, and Boca Ciega Marine Center are uniquely west Florida’s leading Manufacturer-Authorized Dealer and marine service providers. We specialize in mobile marine service, sales, parts and repowers of engines, propulsion systems, generators, stabilizers, haul-outs and yacht services, with locations across the west coast. We operate with excellence and integrity in everything that we do.
Boca Ciega Marine Center is undergoing a full renovation to become Tampa Bay’s premier full-service boatyard.
We want to find great people to continue growing this company and be part of us!
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- What interests you in working with us?
- What are your income requirements?
- Summarize your experience with service operations
- Are you comfortable traveling and managing multiple locations?
- Summarize your experience with boats & yacht
Work Location: In person
