Top 877 Service desk coordinator Jobs in Florida

Service Desk Coordinator
Black Box —Miami, FL
- Full-time
- Microsoft Outlook
- Research
- Mid-level
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7d
Operations Coordinator
Trident Surfacing & GameDay Floors —Miami Gardens, FL
- $80,000 - $100,000 a year
- Full-time
- Spanish
- Construction site
- English
- Health insurance
- 401(k)
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11d
Performance Improvement Coordinator
Ascension —Jacksonville, FL
- $82,168.15 - $111,172.55 a year
- Full-time
- Remote
- BLS Certification
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
3d
EVV & Assessment Services - Account Coordinator, EVV
Wellcove —Pensacola, FL
- Full-time
- Remote
- Background check
- Pass drug screening
- English
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Patient Care Coordinator
Confidential —Summerland Key, FL
- $22 - $28 an hour
- Full-time
- Bilingual
- Background check
- Spanish
- Relocation assistance
- Health insurance
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Registered Dental Assistant - Part Time
Blue Cloud Pediatric Surgery Centers —Pensacola, FL
- Part-time
- Surgery
- Experience working with individuals with disabilities
- BLS Certification
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Clinical Administrative Coordinator (Medical Office) - Lakeworth Florida
UCHS —Boynton Beach, FL
- $20 - $21 an hour
- Full-time
- Background check
- Microsoft Excel
- Medical office experience
- Health insurance
- Dental insurance
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Medical Transition Specialist
Patient Engagement Advisors —Sebring, FL
- $18 - $19 an hour
- Weekends as needed
- 18 years or older
- Clean driving record
- Hospital
- Health insurance
- Dental insurance
Quick Apply
9d
Director of Volunteers
Volunteers in Medicine Jacksonville, Inc. —Jacksonville, FL
- $50,000 - $63,000 a year
- Full-time
- Background check
- Writing skills
- HIPAA
- Health insurance
- Paid time off
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Wedding Day Event Coordinator (Vineyard)
Ever After Farms —Pomona Park, FL
- From $18 an hour
- Weekends as needed
- 18 years or older
- English
- In-person
- Health insurance
- Paid time off
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Licensed Real Estate Agent/Realtor
Premium Properties Real Estate Services —Orlando, FL
- $75,000 - $150,000 a year
- Choose your own hours
- No experience needed
- Real Estate License
- In-person
- Continuing education credits
- Tuition reimbursement
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Electrical Service Supervisor
Strada Services LLC —Tampa, FL
- Weekends as needed
- Background check
- Clean driving record
- Basic math
Licensed Real Estate Agent/Realtor
Premium Properties Real Estate Services —Melbourne Beach, FL
- $75,000 - $150,000 a year
- Part-time
- Real Estate License
- In-person
- Communication skills
- Continuing education credits
- Tuition reimbursement
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BIM/VDC Regional Manager
B & I Contractors, Inc —Tampa, FL
- Microsoft Outlook
- Mentoring
- Organizational skills
- Health insurance
- 401(k) matching
Quick Apply
2d
Registered Dental Assistant-PRN
Blue Cloud Pediatric Surgery Centers —Pensacola, FL
- Part-time
- Surgery
- Experience working with individuals with disabilities
- BLS Certification
Quick Apply
Dental Front Desk Team Member / Treatment Coordinator
434 Dentistry —Winter Springs, FL
- $25 - $29 an hour
- Full-time
- CPR Certification
- Dental office
- HIPAA
- 401(k)
- Paid time off
Quick Apply
Licensed Real Estate Agent/Realtor
Premium Properties Real Estate Services —Davenport, FL
- $75,000 - $150,000 a year
- Choose your own hours
- No experience needed
- Real Estate License
- In-person
- Continuing education credits
- Tuition reimbursement
Quick Apply
Front Desk Coordinator
Miracle Smile Dentistry —Coral Gables, FL
- Full-time
- Private practice
- Spanish
- Dental office
Quick Apply
3d
Dental Front Office Receptionist - Patient Care Coordinator
Baytown Dental Center —Panama City, FL
- From $20 an hour
- Full-time
- Dental office
- Mid-level
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
1d
Administrative Coordinator I (Pool Man)
Pool Man - Key West, FL —Key West, FL
- From $23 an hour
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply

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Service Desk Coordinator

Black Box -
Miami, FL

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Job Details

Full-time
7 days ago

Qualifications

Microsoft Outlook
Defect resolution root cause analysis
Defect analysis
Incident management software
Employee relationship building
Research
High school diploma or GED
Cloud-based systems
Industry trends
SharePoint
ServiceNow
Problem management
Cross-functional collaboration
Cross-functional communication
Failure analysis

Full Job Description

The Service Desk Coordinator is responsible for exceptional front line client support starting with the initial contact with Black Box via several methods (phone, email, web portal, automated alarms, etc.) up to resolution of the case. This role is responsible for client validation, case creation and prioritization, and routing to appropriate remote or field resources. This role is responsible for coordinating the delivery of Move/Add/Change (MAC) Services and/or Break-fix cases - the ad hoc rearrangement, addition or deletion of product and service components or features such as software and hardware. The Service Desk Coordinator works closely with resource management to acquire, assess and deploy appropriate resources achieving the optimal mix and use of skills to meet both Black Box and client objectives.

Primary Roles & Responsibilities:

Primary point of contact for clients requesting services.
Monitor service desk cases to ensure they are moving through the system toward resolution.
Utilize service delivery management and related technology systems and tools for efficient execution of service desk activities.
Acquire and deploy field service operations resources (internal and staff augmentation) required to deliver client service requests with the right skills at the right location, time and cost to achieve the optimal mix and use of skills to realize the financial goals.
If supporting a 24/7/365 customer, able to smoothly transfer information, outstanding issues and tasks at the end of each shift and have flexibility to cover other shifts as needed in a 24/7/365 Service Desk environment.
Provide input to management related to deployment, demand, capacity and utilization obstacles.
Coordinate with resource management to attain maximum utilization of deployable field service operations resources.
Utilize escalation and exception paths, process and systems to report current performance and make recommendations for improvement of performance.
Analyze case data to identify and implement lessons learned, efficiencies and enhanced client service.
Continuously expand, research and leverage knowledge of technology, market and industry trends and benchmarking to identify, recommend and implement best practices, methodologies and relevant analytics.
Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the products and services that Black Box supports.
Meet all financial performance objectives for area of responsibility and take correction action as needed.
Implement and make recommendations to improve methodologies, core competencies and processes for the service desk to ensure stable and quality products and service delivery consistent and company objectives and client expectations.
Maintain and enhance a strong client service-oriented environment focused on problem prediction, detection and resolution. Proactively identify and remove barriers to meeting client expectations. Provide timely documentation of issues, action plan and outcome. Achieve all client satisfaction objectives and internal and external SLAs.
Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day-to-day service delivery operations and the client experience.
Foster and contribute toward collaborative working relationships within operations and across all levels and departments of the organization to execute service desk functions and company priorities.
Achieve performance targets established by leadership for applicable Key Performance Indicators.
Perform other duties as assigned by management.

Knowledge, Skills, Abilities

Accountability – Demonstrates an understanding of the link between one’s own job responsibilities and overall organization goals and needs, performs one’s job with the broader goals in mind. Looks beyond the requirements of one’s own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in organization’s success.

Customer Focus – Demonstrates concern for meeting internal and external clients’ needs in a manner that provides satisfaction for the client. Considers the impact on the external client when taking action, setting policies or carrying out one’s own job tasks. Looks for external trends that are likely to shape the wants and needs of customers in the near future. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.

Decision making – Makes good decisions using a combination of analysis, knowledge, experience, and judgment. Analyzes and distinguishes core problems by looking at the symptoms. Resolves key issues behind major problems in the short term while developing and executing long term solutions. Has a strong record for making decisions that are correct and accurate. Applies strategies to implement effective decision making during crises.

Interpersonal Relationships – Demonstrated appropriate and professional behavior at all times. Uses a high degree of tact and diplomacy in working with others. Models and exercises sound judgment regarding personal conduct. Is aware of one’s own style or preference and its impact on others. Earns the respect of others.

Problem Solving and Critical Thinking – Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on own knowledge and experience base and call on other references and resources as necessary. Undertakes a complex task by breaking it down into manageable parts in a systematic, detailed way. Identifies the information needed to solve a problem effectively. Gets input from internal/external contacts who are closest to the problem.

Education / Experience Requirements

High School Diploma required; Associates Degree in Business, Information Technology or related, preferred.
1-3 years of customer service or technical support experience. Technology Services or Managed Service Provider industry experience preferred.
Possess an understanding of various technology solutions such as network management systems, network connectivity and security, unified communications and wireless technology preferred.
Service awareness of all organization’s key product and service offerings for which support is being provided.
Ability to listen to and understand client requirements and individual preferences with successful track record of ability to develop creative and innovative solutions.
Excellent problem solving skills with demonstrated success in root cause analysis.
Demonstrated experience of continuously expanding and leveraging knowledge of technology, market and industry trends with success in identifying, recommending and implementing best practices and methodologies.
Ability to work effectively across all functional groups to optimize product and service offerings, fostering a seamless internal and external client experience and track record of timely and accurate issue resolution.
Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, service delivery management tools such as ServiceNow and related cloud based technology systems.

Supervisory Responsibility

This position has no direct reports.

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

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Refine Your Search

service desk coordinator jobs in florida

Service Desk Coordinator

Operations Coordinator

Performance Improvement Coordinator

EVV & Assessment Services - Account Coordinator, EVV

Patient Care Coordinator

Registered Dental Assistant - Part Time

Clinical Administrative Coordinator (Medical Office) - Lakeworth Florida

Medical Transition Specialist

Director of Volunteers

Wedding Day Event Coordinator (Vineyard)

Licensed Real Estate Agent/Realtor

Electrical Service Supervisor

Licensed Real Estate Agent/Realtor

BIM/VDC Regional Manager

Registered Dental Assistant-PRN

Dental Front Desk Team Member / Treatment Coordinator

Licensed Real Estate Agent/Realtor

Front Desk Coordinator

Dental Front Office Receptionist - Patient Care Coordinator

Administrative Coordinator I (Pool Man)

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