Top 16161 Shift manager Jobs in Flower Mound Tx

Help Desk Supervisor
M3 Networks —Southlake, TX
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- 5 years
- Supervising experience
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Client Service Manager (Specialist), Retirement Plan Services
Charles Schwab —Westlake, TX
- $50,900 - $68,000 a year
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Paid parental leave
- Employee stock purchase plan
13d
Store Manager
Confidential —Carrollton, TX
- $75,000 - $100,000 a year
- Full-time
- Background check
- Inventory management
- Basic math
- Paid training
- Paid time off
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Service & Sales Representative (DFW) - Full-Time
CLEAR —Grapevine, TX
- $19.80 an hour
- Weekends as needed
- Background check
- 18 years or older
- High school diploma or GED
Restaurant Team Member
Shake Shack —Highland Village, TX
- $14 an hour
- Full-time
- Hospitality
- Fast casual restaurant
- 16+ years old
- Commuter assistance
- Disability insurance
9d
Sales and Service Leader - Full Time
Sephora —Grapevine, TX
- $26 - $30 an hour
- Weekends as needed
- Hospitality
- Merchandising
- Mid-level
- Health insurance
11d
Shift Leader
VELVET TACO —Grapevine, TX
- $20 - $25 an hour
- Part-time
- Fast casual restaurant
- 21 years or older
- POS
- Commuter assistance
- Health insurance
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Shift Manager
Bojangles —Lewisville, TX
- $18 - $20 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- Quick service & fast food restaurant
- Flexible schedule
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Food Service / Cafeteria Flower Mound
AWG, Inc. —Flower Mound, TX
- $15 an hour
- Monday to Friday
- Background check
- Ability to stand for extended periods
- Ability to lift 25 pounds
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Retail Experience Supervisor
Best Buy —Lewisville, TX
- $18.77 - $28.79 an hour
- Part-time
- Mid-level
- 1 year
- Retail management
- Paid time off
- Employee discount
13d
Chick-fil-A Shift Manager- Morning and Evening Time
Chick-fil-A —Flower Mound, TX
- $16 - $20 an hour
- Overtime
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid training
- Disability insurance
Quick Apply
Restaurant Operations Manager
First Watch Restaurants, Inc. —Flower Mound, TX
- Up to $65,000 a year
- Full-time
- Sales
- Mid-level
- Team management
- Disability insurance
- Health insurance
Assistant Account Manager
Prosegur —Lewisville, TX
- $26 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
Quick Apply
Operations Manager
Lava Island —Lewisville, TX
- $70,000 - $80,000 a year
- Weekends as needed
- Background check
- ServSafe
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
5d
Supervisor, Food & Beverage
Great Wolf Lodge —Grapevine, TX
- $22 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- ServSafe
- Wellness program
- Paid parental leave
Quick Apply
9d
Attractions Supervisor, Netflix House - Dallas
Netflix House —Dallas, TX
- $91,000 - $133,000 a year
- Weekends as needed
- 18 years or older
- 5 years
- Mid-level
NAM Technical Manager
Sealed Air —Grand Prairie, TX
- Online Application
- Up to 50% travel
- 5 years
- Engineering
Project Manager - Data Center Construction
Gable's Excavating —Dallas, TX
- $112,000 - $145,000 a year
- Full-time
- Background check
- Clean driving record
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Service Manager
Grapevine Ford Lincoln —Grapevine, TX
- $80,000 - $100,000 a year
- Full-time
- Background check
- Mechanic experience
- Inventory management
- Health savings account
- Health insurance
Quick Apply
Environmental Project Manager
Metals Treatment Technologies —Dallas, TX
- $90,000 - $110,000 a year
- Full-time
- Microsoft Outlook
- Construction site
- Maintenance
- Health insurance
- Dental insurance
Quick Apply

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shift manager jobs near flower mound tx

Help Desk Supervisor

M3 Networks
Southlake, TX

Quick Apply

Job Details

Permanent | Full-time
$70,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Professional development assistance
Life insurance
Referral program

Qualifications

Managing technical support teams
Service agreement management
Teamwork
Managing teams in a customer support role
Team leadership
Incident Escalation
Performance management
Team development
Supervising experience
Customer support ticket management
Management reporting
Process management
Technical Proficiency
Cross-functional communication
Ticketing system technical support

Full Job Description

Help Desk Supervisor

Role Summary

The Service Desk Supervisor is a hands on leadership role responsible for the daily performance, quality, and accountability of the Service Desk within a Managed Services Provider environment. This role leads by example by actively working tickets at all levels while owning escalations, service quality, and team performance.

This position plays a critical role in supporting quarterly business goals by ensuring predictable service delivery, strong SLA performance, and operational efficiency. The Service Desk Supervisor serves as a key bridge between leadership, technical staff, and clients including VIP stakeholders.

Core Responsibilities

Service Desk Operations and Leadership
- You're a technician First
- Own daily service desk performance including ticket flow, prioritization, documentation, and resolution quality.
- Actively work tickets across all levels including complex and escalated issues.
- Serve as the primary escalation point for service desk incidents and client concerns.
- Ensure consistent adherence to service standards, response expectations, and communication guidelines.

Escalation Management and VIP Support
- Manage escalated tickets with urgency, professionalism, and clear communication.
- Communicate directly with VIP and executive level clients to address concerns and set expectations.
- Lead service recovery efforts during high impact incidents to restore confidence and trust.

SLA Ownership and Service Quality
- Create, implement, monitor, and report on Service Level Agreements.
- Ensure ongoing SLA compliance across response times, resolution times, and service quality.
- Identify trends, risks, and recurring issues impacting SLA performance and drive corrective actions.
- Conduct regular reviews and audits to ensure service delivery aligns with contractual commitments.

Ticketing Systems and Process Improvement
- Lead the implementation, optimization, and auditing of the ticketing system.
- Enforce ticketing standards including documentation quality, time tracking, and workflow adherence.
- Identify inefficiencies and implement practical improvements that support scalability and consistency.
- Partner with leadership to align service desk processes with organizational goals.

Team Leadership and Collaboration
- Hold weekly meetings with technical staff to review performance, escalations, trends, and priorities.
- Coach, develop, and hold service desk staff accountable to performance and communication standards.
- Support onboarding and ongoing skill development for service desk team members.
- Foster a culture of ownership, professionalism, and continuous improvement.

Project and Cross Functional Work
- Participate in internal projects related to service delivery, tools, and process improvements.
- Coordinate with engineering, projects, and leadership teams to ensure smooth handoffs and alignment.
- Balance reactive service desk demands with proactive project responsibilities.

Business Outcomes and Quarterly Goal Support
- Partner with service delivery leadership to support and execute quarterly business goals.
- Translate quarterly objectives into clear service desk priorities, metrics, and action plans.
- Track and report progress toward quarterly goals while identifying risks early.
- Balance service quality with efficiency to support profitability and scalability.
- Understand how service desk performance impacts utilization, margins, and client health.

Required Qualifications
- Minimum of 5 years experience working in a Managed Services Provider environment.
- Minimum of 5 years experience in a management or supervisory role.
- Strong technical foundation with the ability to troubleshoot across multiple systems and environments.
- Proven experience handling escalations and complex technical issues.
- Demonstrated ability to communicate effectively with technical teams, non technical users, and VIP stakeholders.
- Experience creating, managing, and reporting on Service Level Agreements.
- Hands on experience with ticketing systems and service desk workflows.

Success in This Role Looks Like
- Service Level Agreements are consistently met or exceeded without technician burnout.
- Escalations decrease over time due to improved process, coaching, and clarity.
- The service desk operates predictably and supports quarterly business objectives.
- Leadership has clear visibility into service performance, risks, and capacity.

Final NoteThis role is critical to protecting service quality, client trust, and internal team health. The Service Desk Supervisor ensures commitments made to clients are realistic, measurable, and consistently delivered while supporting leadership in achieving quarterly goals.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program

Work Location: Hybrid remote in Southlake, TX 76092

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Refine Your Search

shift manager jobs in flower mound tx

Help Desk Supervisor

Client Service Manager (Specialist), Retirement Plan Services

Store Manager

Service & Sales Representative (DFW) - Full-Time

Restaurant Team Member

Sales and Service Leader - Full Time

Shift Leader

Shift Manager

Food Service / Cafeteria Flower Mound

Retail Experience Supervisor

Chick-fil-A Shift Manager- Morning and Evening Time

Restaurant Operations Manager

Assistant Account Manager

Operations Manager

Supervisor, Food & Beverage

Attractions Supervisor, Netflix House - Dallas

NAM Technical Manager

Project Manager - Data Center Construction

Service Manager

Environmental Project Manager

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