Top 22 Help desk technician Jobs in Forest Hill, Md

IT Helpdesk Technician
Empowering Minds Resource Center —Edgewood, MD
- Part-time
- Mid-level
- Office
- High school diploma or GED
Desktop Support Technician
Ovation Workplace Services Inc —Towson, MD
- $39,000 - $49,920 a year
- Weekends as needed
- Computer Science
- Office
- Ability to lift 50 pounds
Quick Apply
IT Support Technician I
Johns Hopkins Credit Union —Baltimore, MD
- $24.43 - $30.54 an hour
- Full-time
- 3 years
- Associate's degree
- Entry level
Quick Apply
Service Desk Technician – Intermediate
Black Bear Technology LLC —Aberdeen Proving Ground, MD
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
6d
Help Desk Technician
Leisnoi Enterprise Solutions, LLC —Baltimore, MD
- $21 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
Help Desk Technician
Koniag Government Services —Baltimore, MD
- $18 - $21 an hour
- 8 hour shift
- Microsoft Outlook
- Windows
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Senior Support Technician
Vertilocity —Timonium, MD
- Full-time
- Azure
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Desktop Support Technician
American Technology Services —Baltimore, MD
- Full-time
- Azure
- Windows
- Bachelor's degree
Quick Apply
IT Service Desk Support Technician
Cecil College —North East, MD
- $16 an hour
- Part-time
- Classroom
- Research
- Office
- Disability insurance
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Baltimore, MD
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Multifunctional Field Technical Support (MFTS)/Help Desk (contingent 045)
Systems Products and Solutions, Inc —Aberdeen Proving Ground, MD
- 7 years
- Mid-level
- Windows
Quick Apply
Client Experience Coordinator
Detail Solutions —White Marsh, MD
- $18 - $25 an hour
- Email
- Background check
- Restaurant management
- No experience needed
- Paid training
- Paid holidays
Quick Apply
10d
Field Service Technician
Quest International —Towson, MD
- $24 - $29 an hour
- Overtime
- Microsoft Word
- Background check
- Microsoft Excel
- Paid training
- Health savings account
Quick Apply
14d
Service Technician, HVAC Repair
Sears Home Services —Bel Air, MD
- $18 - $30 an hour
- Full-time
- Customer service
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
Senior TSIGS Subject Matter Expert (SME) & Support Liaison
MAG Aerospace —Aberdeen Proving Ground, MD
- $150,000 - $210,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Mentoring
- Health insurance
- Tuition reimbursement
Maintenance Supervisor
CSI Support & Development —Baltimore, MD
- $27 - $30 an hour
- Full-time
- Customer service
- Ability to walk for extended periods
- Computer literacy
Quick Apply

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the…
13d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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help desk technician jobs near forest hill, md

IT Helpdesk Technician

Empowering Minds Resource Center -
Edgewood, MD

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Job Details

Part-time

Qualifications

Wireless networking
Wi-Fi protocol
High school diploma or GED
Cloud-based systems
Cloud service support
Productivity software support
Remote access software
Desktop applications
SharePoint
Productivity software
Technical Proficiency
Ticketing system technical support

Full Job Description

Job Summary:

We are looking for a skilled and motivated IT Helpdesk Technician. The ideal candidate will provide exceptional technical support to end users, troubleshooting hardware, software, and network issues while ensuring efficient resolution of technical problems. This role requires strong problem-solving abilities, excellent communication skills, and the capability to thrive in a fast-paced environment. A solid understanding of Windows 11, Microsoft 365 Office Suite, SharePoint, Adobe, and networking/ Wi-Fi is essential, along with strong customer service skills to effectively address and resolve technical concerns.

Key Responsibilities:

Provide technical support for hardware, software, and network-related issues, ensuring timely troubleshooting and resolution.
Respond to and document helpdesk tickets via phone, email, or in person using Freshdesk or similar ticketing platforms.
Install, configure, and maintain workstations, laptops, printers, and other peripherals.
Set up and manage user accounts, profiles, and system policies within Microsoft environments.
Accurately document user-reported IT issues in Freshdesk or similar ticketing platforms
Support Office 365, SharePoint, Insync, Adobe, email configurations, and other cloud-based applications.
Assist users with password resets, account access, and basic troubleshooting.
Deliver remote and onsite training to staff on IT systems and best practices.
Educate end users on cybersecurity best practices and IT policies.
Perform software and equipment patching, maintenance, and system updates.
Maintain network documentation, asset inventory, and IT procurement support.
Collaborate with team members to resolve issues efficiently and contribute to ongoing process improvements.
Participate in training programs to stay updated on new IT systems and technologies.
Provide hands-on technical support, troubleshooting, and remediation while maintaining a positive and customer-focused attitude.
Travel locally as needed to support client offices.
Perform additional duties as assigned.
Provide training to staff.

Qualifications & Requirements:

High school diploma or equivalent.
1-3 years of experience in an IT helpdesk or technical support role.
Proficiency with Windows operating systems (Windows 11 preferred).
Experience with Microsoft 365 Office Suite, remote support tools, and cloud-based applications.
Basic understanding of networking concepts (TCP/IP, Wi-Fi, DNS, DHCP).
Strong software troubleshooting and problem-resolution skills.
Familiarity with technical support tools such as Freshdesk, Zendesk, or similar ticketing platforms.
Excellent communication skills (verbal and written) and a customer-focused approach.
Ability to work independently and collaboratively in a fast-paced team environment.
Strong problem-solving skills, attention to detail, and ability to adapt to new technologies.

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Refine Your Search

help desk technician jobs in forest hill, md

IT Helpdesk Technician

Desktop Support Technician

IT Support Technician I

Service Desk Technician – Intermediate

Help Desk Technician

Help Desk Technician

Senior Support Technician

Desktop Support Technician

IT Service Desk Support Technician

Now Hiring IT and Telecom Field Technicians

Multifunctional Field Technical Support (MFTS)/Help Desk (contingent 045)

Client Experience Coordinator

Field Service Technician

Service Technician, HVAC Repair

Senior TSIGS Subject Matter Expert (SME) & Support Liaison

Maintenance Supervisor

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