Top 144 Collection agent Jobs in Forestville Md

Loan Servicing and Collections Manager
DEPARTMENT OF LABOR FEDERAL CREDIT UNION —Washington, DC
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- 5 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Collections Representative
Children's National Hospital —Washington, DC
- $18.54 - $30.89 an hour
- Full-time
- In person
- Microsoft Excel
- Customer service
- Research
5d
Loan Servicing and Collections Specialist
DEPARTMENT OF LABOR FEDERAL CREDIT UNION —Washington, DC
- $23 - $26 an hour
- Hybrid work
- Research
- Mid-level
- Office
Quick Apply
Data Collection Representative
RDSolutions —District Heights, MD
- Part-time
- 18 years or older
- Clean driving record
- High school diploma or GED
- Mileage reimbursement
- 401(k) matching
15h
Collections Specialist
Greenberg Traurig —Washington, DC
- $40.15 - $43.59 an hour
- Overtime
- Microsoft Excel
- Research
- Mid-level
- Health savings account
- Disability insurance
Credit and Collection Analyst
Saval Foodservice —Elkridge, MD
- $30 an hour
- Full-time
- Microsoft Outlook
- Writing skills
- Mid-level
- Travel reimbursement
- Health insurance
Library Technician (Collections) CS-06
DC Public Library —Washington, DC
- $46,437 - $60,999 a year
- Weekends as needed
- Microsoft Outlook
- Computer literacy
- Office
- Life insurance
- Retirement plan
9d
Senior Collections Representative
Children's National Hospital —Washington, DC
- $19.65 - $32.75 an hour
- Full-time
- In person
- 5 years
- Research
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Data Collection Supervisor, Self-Driving
Tesla —Washington, DC
- Full-time
- Computer literacy
- Mid-level
- Windows
- Commuter assistance
- Health savings account
Collections Specialist
FTS Inc —Bethesda, MD
- From $26 an hour
- Contract
- ERP systems
- Mid-level
- Finance
Quick Apply
Collections and Accounts Receivable Clerk
Atlantic Lighting & Irrigation, Inc —Gambrills, MD
- $19 - $24 an hour
- Full-time
- Background check
- Office
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Collections Specialist
Aramark —Rockville, MD
- $45,000 - $63,000 a year
- Hybrid work
- Customer service
- Word processing
- Bachelor of Science
- Disability insurance
- Health insurance
7d
Legal Billing & Collections Specialist
GROSSMAN YOUNG & HAMMOND LLC —Silver Spring, MD
- $65,000 - $100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- QuickBooks
- Senior level
- Health insurance
- Paid time off
Quick Apply
Processing Archivist for the Aramco Collections
Georgetown University —Washington, DC
- $44,022.00 - $73,406.80 a year
- Full-time
- Mid-level
- Master's degree
- Project management
- Disability insurance
- Health insurance
Assistant Collections Manager
George Washington's Mount Vernon —Mount Vernon, VA
- $20 an hour
- Overtime
- Word processing
- Mid-level
- Master's degree
- Free parking
- 403(b) matching
Quick Apply
Data Collection Specialist
Communication Technology Services (CTS) —Washington, DC
- Weekends as needed
- Clean driving record
- Travel
- Organizational skills
1d
OTSS On Call Data Collection
Acquired Data Solutions —Rockville, MD
- $20 - $25 an hour
- On call
- Clean driving record
- Mid-level
- High school diploma or GED
Quick Apply
Oracle Functional Consultant Receivable and Collections 6373310
Accenture —Arlington, VA
- $67 - $77 an hour
- Full-time
- Remote
- Computer Science
- 5 years
- High school diploma or GED
- Disability insurance
- Health insurance
Archivist/Archival Collections Specialist
Library Systems & Services LLC —Bethesda, MD
- $65,000 - $80,000 a year
- Full-time
- Research
- Mid-level
- Databases
- AD&D insurance
- Disability insurance
Quick Apply
Collection Management-Mid Job#474
Allen Integrated Solutions —Washington, DC
- Bachelor of Science
- Mid-level
- High school diploma or GED
Quick Apply

I want to receive the latest job alert for collection agent in forestville md

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

collection agent jobs near forestville md

Archivist jobs in Washington, DC

Collection Manager jobs in Washington, DC

Collection Representative jobs in Washington, DC

Data Collector jobs in Washington, DC

Collection Agent jobs in Washington, DC

Loan Servicing Specialist jobs in Washington, DC

Staff Accountant jobs in Rockville, MD

Library Technician jobs in Washington, DC

Senior Collection Representative jobs in Remote

Senior Collection Representative jobs in Emeryville, CA

Senior Citizen jobs in Cleveland, OH

Business Development Representative jobs in Chicago, IL

Trash Collection jobs in Montgomery County, MD

Senior Collection Representative jobs in Arizona

Drug Test Specimen Collection jobs in Florida

Museum Archivist jobs in Indiana

Archivist jobs in San Francisco, CA

Archivist jobs in Arlington, TX

Archivist jobs in Tucson, AZ

Archivist jobs in Glendale, CA

Loan Servicing and Collections Manager

DEPARTMENT OF LABOR FEDERAL CREDIT UNION -
Washington, DC

Quick Apply

Job Details

Full-time
$75,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Microsoft Word
Operational analysis
Staff supervision
Team supervision
Finance
Spreadsheets
Regulatory compliance
Industry knowledge of banking risk management
Team development
Documentation tools
Bachelor's degree
Process improvement planning
Portfolio risk management
Process management

Full Job Description

Position Summary

The Loan Servicing and Collections Manager is responsible for managing loan servicing, consumer collections, and recovery operations to ensure accuracy, compliance, and effective delinquency and loss mitigation outcomes. This role provides direct leadership and operational oversight of loan servicing, loan quality control, collections, and recovery functions and personnel.

This position ensures consistent execution of servicing and collections activities, maintains strong internal controls, and supports audit and examination readiness. The Manager partners with Lending leadership, Accounting, Compliance, and Operations to support portfolio performance and risk management objectives.

Primary Duties & Responsibilities

People Leadership & Performance Management

Provide direct supervision, coaching, and performance management for assigned staff.
Establish clear expectations, goals, and accountability standards aligned with departmental objectives.
Conduct regular check-ins, performance evaluations, and development planning.
Support onboarding, cross-training, and coverage planning to ensure continuity of operations.

Loan Servicing Oversight

Oversee loan servicing operations including post-closing review, loan maintenance, collateral tracking, title perfection, and system accuracy.
Ensure servicing activities are completed timely, accurately, and in accordance with policy, regulatory, and examiner requirements.
Review loan quality control results, identify trends or control gaps, and ensure corrective actions are implemented and documented.
Partner with the Loan Servicing Lead to provide guidance, maintain procedures, and ensure workflow continuity.

Collections & Recovery Management

Oversee consumer collections and recovery activities across early-stage delinquency, late-stage collections, charge-off, and post charge-off recovery.
Ensure collection strategies align with portfolio goals, compliance requirements, and member experience standards.
Monitor delinquency, charge-offs, and recovery performance; identify risks and recommend mitigation strategies.
Provide oversight and guidance for legal recovery activity, repossession coordination (as applicable), and external vendors or legal partners.

Compliance, Risk & Audit Readiness

Ensure servicing and collection activities comply with applicable laws and regulations, including FDCPA, BSA/AML, OFAC, and state requirements.
Maintain accurate and complete documentation to support internal audits, external audits, and regulatory examinations.
Serve as a point of contact for servicing and collections-related audit or examiner inquiries.
Escalate material risks, compliance issues, or policy exceptions to Lending leadership promptly.

Reporting & Portfolio Monitoring

Review and analyze servicing, delinquency, collections, and recovery metrics.
Prepare or contribute to operational, risk, and performance reporting for management, ALCO, and Board use as requested.
Use data to identify trends, staffing needs, and opportunities for process improvement.

Process Improvement & Collaboration

Identify opportunities to improve efficiency, accuracy, and controls across servicing and collections workflows.
Partner with Lending, Compliance, Finance, and Technology teams on system enhancements, testing, and process changes.
Support implementation of policy, procedure, or system updates impacting servicing and collections operations.

Position Requirements Required:

Bachelor’s degree or equivalent experience preferred.
Minimum of 5–7 years of experience in loan servicing, collections, or lending operations within a financial institution.
Prior experience managing employees or teams.
Strong working knowledge of consumer lending products, loan servicing processes, and collections practices.
Demonstrated understanding of FDCPA and other applicable regulatory requirements.
Ability to analyze operational data, manage risk, and support process improvements.
Proficiency with Microsoft Excel, Word, and collaboration tools; familiarity with core loan systems.

Preferred:

Credit union or banking experience.
Experience overseeing both loan servicing and collections functions.
Exposure to post charge-off recovery, legal collections, or vendor management.

Interpersonal Skills

Strong leadership and coaching skills.
Ability to communicate clearly and professionally, including during difficult conversations.
High level of discretion, judgment, and accountability when handling sensitive information.
Ability to work collaboratively across departments.

Work Environment

This position is in person based on operational need. This role may transition into hybrid upon operational flexibility. This job description reflects the core responsibilities and expectations of the Loan Servicing and Collections Manager role. The employee may perform other job-related duties as assigned, and the organization may adjust the role as operational needs evolve.

Pay: $75,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: Hybrid remote in Washington, DC 20210

Quick Apply

Refine Your Search

collection agent jobs in forestville md

Loan Servicing and Collections Manager

Collections Representative

Loan Servicing and Collections Specialist

Data Collection Representative

Collections Specialist

Credit and Collection Analyst

Library Technician (Collections) CS-06

Senior Collections Representative

Data Collection Supervisor, Self-Driving

Collections Specialist

Collections and Accounts Receivable Clerk

Collections Specialist

Legal Billing & Collections Specialist

Processing Archivist for the Aramco Collections

Assistant Collections Manager

Data Collection Specialist

OTSS On Call Data Collection

Oracle Functional Consultant Receivable and Collections 6373310

Archivist/Archival Collections Specialist

Collection Management-Mid Job#474

I want to receive the latest job alert for collection agent in forestville md

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected