Company Statement:
Headquartered in Suwanee, GA, Pearlman Group, is a multi-channel developer and distributor of specialty supplies, tools, and equipment used in the fabrication, maintenance, cleaning, and restoration of surfaces for residential, commercial, and industrial end-markets. The Company’s products include an extensive offering of proprietary, exclusive, and nationally branded products with over 18,000 SKUs across multiple price points and applications.
Job Purpose / Summary:
The GranQuartz CNC Solutions Specialist is responsible for weekly travel to the customer site for the initial set-up, and installation, as well as troubleshooting of CNC Tools and CNC Machinery. The CNC Solutions Specialist will also educate and train customers on the proper tool and machinery usage and maintenance. This position is also viewed as a solutions specialist who relays customer needs and interests to the sales team to optimize CNC machinery and specialized tooling products and services offered by the company.
3 Critical Success Factors:
1. Multitasking and ability to adjust on the fly. With a schedule that is ever-changing and constant communication via phone and text messages, it is critical the technician can manage multiple tasks at once and be able to pivot based on priority and needs.
2. Willingness to learn with an open mind. Seeking ways to improve oneself and the approach to each situation. Learning and understanding that not all customer processes will be the same as each is based on individual needs and efficiencies. Being able to adjust to customer processes and not push for change because it is a traditional method.
3. Demonstrate composed confidence when troubleshooting; and assertiveness when educating, guiding, and providing recommendations and resolutions to the customer. This will build a foundation of trust between the customer and technician.
Top 5 Competencies:
1. Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Is effective in a variety of communication settings: one-on-one, in small and large groups, or among diverse styles and position levels. Attentively listens to others. Adjusts to fit the audience and the message. Provides timely and helpful information to others across the organization. Encourages the open expression of diverse ideas and opinions.
2. Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals. Sets objectives to align with broader organizational goals. Breaks down objectives into appropriate initiatives and actions. Stages activities with relevant milestones and schedules. Anticipates and adjusts effective contingency plans.
3. Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Readily takes action on challenges, without unnecessary planning. Identifies and seizes new opportunities. Displays a can-do attitude in good and bad times. Steps up to handle tough issues.
4. Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships.
5. Technical Skills: Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity
Essential Duties & Responsibilities:
The CNC Solutions Specialist will be responsible for the following, but not limited to:
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Weekly travel. The technician will travel Monday – Friday most weeks, including overnight stay(s). The company will reimburse all approved travel expenses.
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Facilitate and set up CNC tools
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Assist, educate, and train customers with the set-up of products to integrate with customer’s current components
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Training customer CNC operators onsite in their Fabrication shops. The technician will be teaching the company productivity plan for CNC which consists of dressing and calibrating by hand and with ZOLLER.
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Diagnose and fix issues with the customer that involve performance issues with the tooling purchased from the company.
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Educate and train the customer on the system of tool maintenance as determined by the company. Lack of Maintenance, operator error, and machine tolerances are all issues that will impact the tooling performance.
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Work with customers to best identify inefficiencies in their processes.
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Explain the benefits of additional tools and services to the customer, and partner with the sales team on the customer’s interests to increase sales of products and services.
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Additional duties as assigned.
Qualifications & Education Requirements:
To perform the job successfully, an individual must have the following:
- CAD / CAM experience in programming
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Operational experience in running a CNC in the Stone Industry
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Understanding of Diamond Tooling
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Understanding of CNC operations and maintenance
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Excellent analytical skills and comfort with mathematics
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Mechanical aptitude
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Advanced troubleshooting abilities
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Detail orientated
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Must be able to travel and have a valid driver’s license, with the ability to rent a car
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Must be eighteen (18) years of age or older
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Must be able to pass pre-employment drug screening and background check
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Proximity to a major airport is preferred
Travel Required:
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90-100% Travel, Monday – Friday, including overnight stay(s)
Working Conditions / Physical Demands:
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Utilize a computer and calculator
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May need to handle issues off hours on a laptop on occasion.
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Must be able to perform any physically exerting duties in a warehouse environment, which may be non-air conditioned or heated, meaning the indoor temperature fluctuates with the seasons. Standing for long periods of time
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Frequently works in loud environments
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Must be able to travel extensively, with a clean driving record and the ability to travel by air frequently.
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Frequent reaching, bending, and stooping
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Repeating motions that may include the wrists, hands, and/or fingers.
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May be required to lift items up to 50 lbs. on occasion
