Top 909 It support specialist Jobs in Fort Belvoir, Va

Enterprise Monitoring Analyst
CACI —Springfield, VA
- $61,100 - $122,200 a year
- 12 hour shift
- 5 years
- Word processing
- Mid-level
- Health insurance
Technical Support Opportunities
Oneida Techical Solutions —Fort Belvoir, VA
- From $75,000 a year
- 8 hour shift
- Background check
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
Computer Support Analyst
Leidos —Reston, VA
- $52,000 - $94,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Windows
Desktop Support Specialist (Temporary Position)
Sanametrix —Washington, DC
- $23 - $27 an hour
- Temporary
- Background check
- Bachelor of Science
- Mid-level
Quick Apply
13d
Mobile Support Technician
Federal Professional Solutions —Washington, DC
- From $30 an hour
- Full-time
- Background check
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
TECHNICAL SUPPORT SPECIALIST
Prince William County Public Schools —Prince William County, VA
- $38.61 - $61.82 an hour
- Full-time
- Mid-level
- In-person
7h
It Technician
E-Logic INC —Alexandria, VA
- Full-time
- Mid-level
Quick Apply
NETWORK ENGINEER I
Prince William County Public Schools —Prince William County, VA
- $38.61 - $61.82 an hour
- Full-time
- In-person
- Public school
- Entry level
6d
Desktop Installation Technician
Global Enterprise Services, LLC —Fort Belvoir, VA
- $55,000 - $70,000 a year
- Full-time
- Mid-level
Quick Apply
Helpdesk Specialist
SMS DATA PRODUCTS GROUP, INC —Fort Belvoir, VA
- Mid-level
- Communication skills
Quick Apply
Information Technology Associate I (Junior)
PEOPLE TECHNOLOGY AND PROCESSES LLC —Washington, DC
- $63,500 - $71,500 a year
- Full-time
- Office
- Computer networking
- Entry level
Quick Apply
Information Technology Generalist I
PEOPLE TECHNOLOGY AND PROCESSES LLC —Washington, DC
- $78,000 - $85,500 a year
- Full-time
- Customer service
- Mid-level
- Under 1 year
Quick Apply
User Support Specialist
BayNova LLC —Alexandria, VA
- Weekends as needed
- High school diploma or GED
- Analysis skills
- 1 year
Quick Apply
Helpdesk Specialist (Tier 1)
JCS Solutions LLC —Fort Belvoir, VA
- $65,000 - $71,000 a year
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Disability insurance
- Health insurance
Quick Apply
Tier I Help Desk Analyst
KeenLogic —Alexandria, VA
- Full-time
- Analysis skills
- Bachelor's degree
- 1 year
Quick Apply
IT Service Desk Specialist – Level I
Kaimetrix —Fort Belvoir, VA
- Full-time
- Mid-level
- Associate's degree
- 2 years
- Commuter assistance
- Health savings account
Quick Apply
Tier II Helpdesk Specialist
CRI —Alexandria, VA
- $70,000 - $95,000 a year
- 12 hour shift
- Mid-level
- Windows
- Commercial
Quick Apply
Helpdesk
General Dynamics Information Technology —Manassas, VA
- $69,264 - $95,450 a year
- Office
- Windows
- In-person
- Paid time off
- 401(k) matching
10d
Help Desk Analyst Jr
Everforth ECS —Stafford, VA
- $85,000 - $95,000 a year
- Microsoft Excel
- Microsoft Outlook
- Office
IT Mart Tech Support
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Hybrid work
- Computer literacy
- Mid-level
- Experience equivalent to degree accepted
- Paid time off
- 401(k) matching

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Enterprise Monitoring Analyst

CACI -
Springfield, VA

Apply Now

Job Details

Full-time
$61,100 - $122,200 a year

Benefits

Health insurance

Qualifications

Customer communication
Content creation for technical audiences
Technical documentation
TS/SCI with Polygraph
IAT
Network infrastructure management
Technical writing experience within technology
IT department experience

Full Job Description

Job Title: Enterprise Monitoring Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

* * *

The Enterprise Monitoring Analyst supports the Customer by providing on-site technical expertise to monitor, review, and manage Enterprise services. This includes ensuring the exchange of situational awareness information, based on the correlation of alerts, network incidents, and maintenance ac vi es. Enterprise Analysts will monitor system alerts via configured dashboards filtered based on operational agreements and customer guidelines. The proactive nature of this position demands an experienced professional with operational experience in monitoring alerts and the performance of resources that support critical operations.

Work hours to be assigned:
Panama (2 on, 2 off, 3 on, 2 off, 2 on, 3 off) Shift work - 12 hour shifts (6pm - 6am)

Position Responsibilities:

Maintains system awareness, collaborating with the Integrated Service Center (ISC) Enterprise COMM NOC, external agencies/customers, and field units
Provides Situational Awareness support to the Customer, to include updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations
Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability,

Service Level Agreements (SLA) conformance, and other service-related trends

Proactively monitors dashboards providing awareness of high priority alerts impacting Mission/Business/Enterprise critical services
Supports the Government with Situational Awareness local system events and correlates impacts to Enterprise Operations Squadron managed and monitored systems
Provides operational coordination for network Event and Incident Management functions
Prepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadership
Supports the Government by performing daily ad hoc tasking from the Customer
Generates Situational Awareness notification via various messaging systems for distribution to customers
Provides technical assistance, when requested, by the Customer in support of defined duties
Provides, data collection, and other support to the A er Ac on Report process
Integrates ITIL 4 best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
Demonstrates an understanding of LAN/WAN network services, and Carrier Ethernet
Responsible for collection of incident information through customer conversa on, and self-service support tools.
Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components.
Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists.
Executes against established Service Level Agreements (SLA).
Alerts management to recurring problems and patterns of problems

Required Qualifications:

An Active TS/SCI Clearance with Polygraph
One (1) DoD 8140 IAT Level 1 (or higher certification) to start on Program – (Network+, A+, CCNA-Security, CND, SSCP)
5 years + experience maintaining IT infrastructure and services in the Ecosystem, or equivalent
Working knowledge of ITIL 4 lexicon and framework
Excellent written and verbal communications skills
Excellent customer service skills
Proficient writing skills
Must be able to review technical documentation and summaries information for executive level review
Working knowledge of network operations and IT services

Desired Qualifications:

Proficient in word processing, spreadsheets, and desktop applications

Strong communication and interpersonal skills

Strong logic and analytical skills

Strong customer service skills and experience

Proven ability to multi-task and priori ze, with an attention to detail, in a fast-paced environment

Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems

ITIL 4

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$61,100 - $122,200

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Apply Now

Refine Your Search

it support specialist jobs in fort belvoir, va

Enterprise Monitoring Analyst

Technical Support Opportunities

Computer Support Analyst

Desktop Support Specialist (Temporary Position)

Mobile Support Technician

TECHNICAL SUPPORT SPECIALIST

It Technician

NETWORK ENGINEER I

Desktop Installation Technician

Helpdesk Specialist

Information Technology Associate I (Junior)

Information Technology Generalist I

User Support Specialist

Helpdesk Specialist (Tier 1)

Tier I Help Desk Analyst

IT Service Desk Specialist – Level I

Tier II Helpdesk Specialist

Helpdesk

Help Desk Analyst Jr

IT Mart Tech Support

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