Top 20 Help desk Jobs in Fort Collins, Co

TOC Technician I
MESA POWER SOLUTIONS LLC —Loveland, CO
- $19 - $22 an hour
- Weekends as needed
- Background check
- Microsoft Excel
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
IT Help Desk
Press-One Customer Care —Fort Collins, CO
- $19 - $20 an hour
- Full-time
- Computer literacy
- Pass drug screening
- Mid-level
- Paid training
Temporary IT Support Specialist
IMD —Windsor, CO
- $25 - $35 an hour
- Part-time
- Azure
- Mid-level
- Microsoft Office
- 401(k)
- Paid sick time
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7d
Support Technician (L1) Colorado
Open Approach —Fort Collins, CO
- $60,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Word
- Computer Science
- Office
- Paid parental leave
- Paid holidays
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Technical Support - Tier 2
American Innovations LTD —Fort Collins, CO
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Office
- Health insurance
- Dental insurance
13d
IT Field Support Technician
LifeStance Health —Fort Collins, CO
- $25 - $28 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
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8d
IT Support Specialist
Sentinel —Fort Collins, CO
- $24 - $28 an hour
- Full-time
- Background check
- Azure
- Mid-level
- Health insurance
- Dental insurance
19h
Technical Support Specialist
ALLO Communications LLC —Greeley, CO
- Full-time
- Hospitality
- Computer literacy
- No high school diploma
- Health savings account
- Health insurance
Quick Apply
17h
Escalations Engineer (L3) Colorado
Open Approach —Fort Collins, CO
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Azure
- 5 years
- Paid parental leave
- Paid holidays
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Fort Collins, CO
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
HOA Website Trainer & Customer Success Specialist
Association Online —Fort Collins, CO
- $17 - $25 an hour
- Temporary
- Hybrid work
- Mid-level
- Office
- Travel
Quick Apply
13d
IT Service Technician – Digital Monitoring Technologies
VOESTALPINE SIGNALING USA INC —Loveland, CO
- $25.00 - $32.50 an hour
- Full-time
- Spanish
- Computer science
- Computer Science
Quick Apply

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TOC Technician I
MESA POWER SOLUTIONS LLC —Loveland, CO
Familiar with field operational and safety protocols, including weather and fatigue-related risks. Identifying and investigating system alerts, communicates…
$19 - $22 an hour
Quick Apply
IT Help Desk
Press-One Customer Care —Fort Collins, CO
You will be the first point of contact for end users with technical problems and will provide basic to intermediate technical support that is important for…
$19 - $20 an hour

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TOC Technician I

MESA POWER SOLUTIONS LLC -
Loveland, CO

Quick Apply

Job Details

Full-time
$19 - $22 an hour

Benefits

Paid holidays
Disability insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance

Qualifications

English
High school diploma or GED

Full Job Description

TOC Technician I

Job Code
15003

FLSA Status
Non-Exempt

Job Family
Operations Center

HSE Status
Safety-Sensitive

About Mesa Power Solutions
Mesa Power Solutions is a fast-growing U.S. manufacturer delivering reliable, responsible power systems to industrial markets nationwide. We engineer and build advanced, sound-attenuated, temperature-controlled generator sets designed to perform in the toughest environments. Backed by industry-leading service and real-time telemetry technology, we give our customers the confidence and visibility they need to keep critical operations running.
At Mesa, people come first. We are committed to building a workplace where employees feel safe, respected, and valued and where performance, accountability, and professional growth are recognized and rewarded. Our A.D.A.P.T. values drive everything we do. We are:
Action-Oriented. Disciplined. Accountable. Passionate. Trustworthy.

What We Offer

Competitive base pay
401(k) plan
Generous paid time off — including vacation, holidays, parental leave, and bereavement
100% employer-paid Health, Dental, and Vision insurance for employees and their dependents
Employee Assistance Program
Life Insurance
Short- and Long-Term Disability coverage
Critical Illness and Accident insurance
Annual Evaluations with the opportunity for a pay increase based on performance

We invest in our people because they are the foundation of our success.

Employment Requirements
Safety is a core value at Mesa. Positions identified as safety-sensitive require initial drug screening as a condition of employment, and employees in those roles may be subject to random testing in accordance with company policy.

If you’re ready to do meaningful work, grow professionally, and be part of a team that’s powering critical industries nationwide, this is your opportunity.
Join Mesa Power Solutions and help us build the future of reliable power.

Job Summary

THIS POSITION IS A DISPATCH/DATA ANALYSIS POSITION FOR OUR UNITS OUT IN THE FIELD.

As a TOC Technician I, you will maintain Mesa’s industry-leading uptime through 24/7 monitoring and technical support. Identifying and investigating system alerts, communicates performance data, and assists field technicians. Requires strong problem-solving and communication skills, a self-starting mindset, and the ability to build and maintain effective relationships with department teams and field operations.

Essential Duties

Monitors unsafe conditions (weather/fatigue) and communicates to all leaders in the organizational hierarchy per Mesa’s Standard Operating Procedures (SOP).
Exercises independent judgement and to assist technicians in troubleshooting.
Utilizes Mesa’s unique software programs to monitor, investigate, coordinate, track & follow-up on all operational and safety issues.
Provides exceptional customer service for anyone interacting with the Operations Center from the onset of an issue until the resolution.
Assists with any requests for support.
Works within a team of other operations technicians to identify and prioritize operational issues and insure they are resolved in accordance with Mesa’s standard.
Through the analysis of systems and reports the operations center technician identifies faults and model sizing issues fleet wide.
Understands current organizational hierarchy in field operations across the Mesa footprint.
Read and demonstrates an understanding of Ideal Team Player & Extreme Ownership.
All other duties assigned.

Education

Required

High School or GED

Experience

Preferred

1 year previous related experience.
1 year customer service experience.
Any data entry/analytics experience.
Honorably discharged service veterans are preferred.

Knowledge, Skills, & Abilities

AVAILABLE TO WORK NIGHT SHIFT EVERY 6-8 WEEKS!
Understands or can quickly learn Mesa error codes and their implications across unit types.
Familiar with field operational and safety protocols, including weather and fatigue-related risks.
Working knowledge of Mesa’s proprietary software systems and operational data analysis.
Strong ability to collect, interpret, and respond to data in fast-paced environments.
Skilled in identifying system faults, trends, and sizing issues fleet-wide.
Capable of independently troubleshooting and escalating operational or safety issues.
Excellent verbal and written communication with both internal teams and external stakeholders.
Demonstrates professional phone etiquette and maintains a professional appearance while on duty.
Provides high-level customer service from issue identification through resolution.
Proficient computer skills, including typing, spelling, Microsoft Word, and Excel.
Effective use of monitoring and documentation tools for issue tracking and coordination.
Above-average organization and time management with the ability to prioritize tasks.
Able to work independently and complete tasks with minimal supervision.
Eager and capable of learning new systems, processes, and business functions.
Maintains composure and professionalism in high-pressure or emergency situations.
Applies principles from Ideal Team Player and Extreme Ownership in daily operations.
Must be able to fluently speak, write, and read in English.

Culture Expectations

Action-oriented: Self-motivated, problem solver, takes initiative when issues arise, acting quickly and responding accordingly.
Disciplined: Focused, consistently following through with dedication to achieve high standards even when no one is watching.
Accountable: Takes ownership and accountability for your actions, good and bad.
Passionate: Passionate about what they do and who they work for, by bringing enthusiasm and commitment to every task and team.
Trustworthy: Reliable and honest, building confidence through integrity and consistent performance.

Physical Demands

Constant

Sitting
Seeing (Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus)
Hearing
Use hands to type, touch, handle, or feel

Working Conditions

Constant

Minimal safety hazards; general office working conditions.

Equipment & Software

Phones
Computers
Microsoft applications
Mesa software (ODC, KPA, etc.)

Additional Job Requirements

Must be able to pass a WorkSTEPS physical.
Willingness to work flexible hours including occasional evenings and weekends as required.
Willing to consent to and pass a background check and drug screening.

Supervisory Responsibilities

None

Mesa Power Solutions is an equal opportunity employer. Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, citizenship status, marital status, medical condition, physical or mental disability or any other legally protected status. EOE/M/F/D/V

Quick Apply

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help desk jobs in fort collins, co

TOC Technician I

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Support Technician (L1) Colorado

Technical Support - Tier 2

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Technical Support Specialist

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