Top 14 Customer service manager Jobs in Fort Collins Co

Member Experience Administrator
Poudre Valley REA —Fort Collins, CO
- Marketing
- 5 years
- Bachelor's degree
- Wellness program
- Paid holidays
Quick Apply
Administrative Support-Lead Customer Service
National Board of Chiropractic Examiners —Greeley, CO
- $25.44 - $30.53 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Health savings account
District Manager
ALSCO —Fort Collins, CO
- $58,800 a year
- Weekends as needed
- Inventory management
- Writing skills
- English
- Health insurance
- Dental insurance
Quick Apply
5d
Team Lead - Customer Service
Bass Pro Shops —Loveland, CO
- $20.00 - $22.75 an hour
- Full-time
- Word processing
- Merchandising
- Mid-level
- Health savings account
- Paid holidays
Client Services Manager
Office Depot —Greeley, CO
- $21 - $25 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Commuter assistance
- Health savings account
4d
Member Experience Lead
VASA Fitness —Greeley, CO
- $19.20 an hour
- Background check
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
4d
IT Client Services Manager
Woodward, Inc. —Fort Collins, CO
- $113,000 - $181,000 a year
- Full-time
- Senior level
- Leadership
- Paid parental leave
- AD&D insurance
Quick Apply
11d

Other jobs to consider

Find your next job by exploring related positions.

Customer Service Representative
CheckMark, Inc. —Fort Collins, CO
Duties will include fielding incoming calls, data entry, processing orders, product assembly & shipping. Requires strong communication, organizational and multi…
From $16 an hour
Quick Apply
Client Services Representative
Neenan Company —Fort Collins, CO
Valid driver"s license and clean driving record. Experience with tools such as Bluebeam, ACC, DroneDeploy, or similar platforms is preferred.
$58,000 - $63,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Personal Lines Service Team Lead
Leavitt Group —Grove City, OH
MUST have a Property & Casualty license. Strong understanding of Personal Lines coverages and service processes. Deliver an Exceptional Client Experience.
Quick Apply
Styling Team Manager (Remote)
Short Story —Columbus, OH
Operations - You will own your team’s operational functions including shift scheduling, schedule compliance, box completion, time off/sick time, and timesheet…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for customer service manager in fort collins co

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near fort collins co

District Manager jobs in Fort Collins, CO

Administrative Assistant jobs in Greeley, CO

Member Experience Specialist jobs in North Brunswick, NJ

Member Experience Specialist jobs in Akron, OH

Member Experience Specialist jobs in Des Moines, IA

Member Experience Specialist jobs in Normal, IL

Remote Claims Specialist jobs in New York, NY

Hiring Immediately No Experience jobs in Portland, OR

Family Support Specialist jobs in Indianapolis, IN

Client Services Manager jobs in Denver, CO

Client Services Manager jobs in Burlington, MA

Client Services Manager jobs in Reston, VA

Client Services Manager jobs in Baltimore, MD

Remote Client Success jobs in Remote

Facilities Manager jobs in Illinois

Property Manager jobs in Katy, TX

District Manager jobs in Myrtle Beach, SC

District Manager jobs in Poughkeepsie, NY

District Manager jobs in Bozeman, MT

Customer Success Manager jobs in Houston, TX

Member Experience Administrator

Poudre Valley REA -
Fort Collins, CO

Quick Apply

Job Details

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Pension plan
401(k) matching
Life insurance

Qualifications

Customer communication

Full Job Description

Poudre Valley Rural Electric Association is seeking a Member Experience Administrator who wants an exciting work atmosphere and to be a part of a team dedicated to exceptional service.

The Member Experience Administrator ensures consistent, exceptional member experience is delivered by driving service excellence, supporting frontline member services operations, and leading continuous improvement efforts across Member Services. Serving as the primary frontline escalation point, this position guides the Member Services Representatives (MSRs) in policy application and decision-making while strengthening standard work, systems, and service frameworks to improve efficiency, reduce risk, and support long-term sustainability. Additionally, this role also serves as the primary operational lead for AI and digital service enablement for the Member Services Department, identifying opportunities, leading implementation, and ensuring solutions are effectively launched, adopted, and continuously improved to enhance the member experience.

Key Responsibilities

Oversee and coordinate daily Member Services workflow by prioritizing tasks, monitoring workload and queue coverage, and redistributing work as needed to ensure timely, accurate completion while anticipating high-volume periods, addressing bottlenecks, and aligning resources to maintain service levels.
Serve as the primary escalation point for complex or sensitive member issues, elevating high-risk, out-of-policy, or personnel-related matters to the Member Services Director as appropriate.
Resolve high-impact cases by applying sound judgment and consistent policy interpretation, while guiding MSRs on exception handling and complex transactions.
Provide real-time coaching, feedback, and support to MSRs while modeling professional, clear, and empathetic communication in all member interactions to ensure consistent service delivery.
Maintain expert knowledge of and ensure the consistent application of cooperative policies, tariffs, payment guidelines, and service procedures across all member interactions.
Oversee key processes records such as inactive refunds, Auto Pay, ACH activity, estate packets, voided check register to ensure accuracy and timely completion.
Lead the full process improvement lifecycle for the Member Services function by identifying workflow inefficiencies, service gaps, and recurring issues; translating frontline insights and service data into actionable improvements; and developing and maintaining standard work, SOPs, job aids, and decision-support tools.
Lead AI-enabled and digital service initiatives for Member Services by supporting the implementation, testing, launch, and adoption of new tools and solutions.
Establish guardrails for appropriate AI use and ensure seamless handoff to human support when needed.

Qualifications

Bachelor’s degree in business, communications, marketing, information systems, or related field; or equivalent combination of experience, education and training which demonstrates the ability to perform the duties and responsibilities as described are required.
Minimum of five (5) years of progressive customer service experience required. Electric utility or cooperative experience strongly preferred.

We are proud to offer a competitive wage and benefit package to include:

Medical, prescription and dental insurance with 100% employer paid premiums
401(k) with base and matching contributions/defined benefit pension plan
Holistic wellness program
Life insurance
Paid holidays, vacation and sick leave
Tuition reimbursement

Complete job description available here or at www.pvrea.com/careers

We are an Equal Opportunity Employer

Quick Apply

Refine Your Search

customer service manager jobs in fort collins co

Member Experience Administrator

Administrative Support-Lead Customer Service

District Manager

Team Lead - Customer Service

Client Services Manager

Member Experience Lead

IT Client Services Manager

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for customer service manager in fort collins co

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected