Top 1844 Guest experience manager Jobs in Fort Mill Sc

Guest Service Manager
Le Meridien & Sheraton Charlotte Hotels —Charlotte, NC
- $55 - $60 an hour
- Weekends as needed
- Basic math
- Mid-level
- Hotel
Quick Apply
Manager of Guest Experience
Hornets Basketball, LLC —Charlotte, NC
- Weekends as needed
- 3 years
- Bachelor's degree
- Mentoring
Quick Apply
General Manager
Sloomoo Institute —Charlotte, NC
- Weekends as needed
- 18 years or older
- 6 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Sous Chef
Leroy Springs & Company INC —Fort Mill, SC
- Full-time
- CPR Certification
- Clean driving record
- ServSafe
Quick Apply
14d
Engineer
Fairfield Charlotte Monroe —Monroe, NC
- From $20 an hour
- Part-time
- Carpentry
- Background check
- Maintenance
- 401(k)
- Paid time off
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Housekeeping Supervisor
Fairfield Charlotte Monroe —Monroe, NC
- $17.50 - $20.00 an hour
- 8 hour shift
- Background check
- Maintenance
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Restaurant Assistant Manager
Midwood Smokehouse —Charlotte, NC
- Up to $68,000 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Team Manager - Arboretum
Panera Bread —Charlotte, NC
- Weekends as needed
- Background check
- 18 years or older
- ServSafe
- Paid holidays
- Health insurance
Hotel SMERF Group Sales Manager
Embassy Suites Charlotte —Charlotte, NC
- Weekends as needed
- Microsoft Word
- Computer literacy
- English
- Health insurance
- Dental insurance
Quick Apply
7d
Director of Sales
Home2 Suites by Hilton —Charlotte, NC
- $70,000 - $80,000 a year
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Director of Health and Wellness
TerraBella Rock Hill —Rock Hill, SC
- $75,000 - $85,000 a year
- Full-time
- Background check
- Nursing
- RN License
- Paid training
- Paid holidays
Quick Apply
General Manager
STIR/State of Confusion —Charlotte, NC
- $65,000 - $85,000 a year
- 5 years
- Ability to lift 50 pounds
- Senior level
- Health insurance
- Paid time off
Quick Apply
Assistant Manager
Zaxby's —Charlotte, NC
- $19 - $22 an hour
- Weekends as needed
- Background check
- 18 years or older
- Fast casual restaurant
- Paid holidays
- Disability insurance
Assistant Manager
Zaxby's —Charlotte, NC
- $19 - $22 an hour
- Weekends as needed
- Background check
- 18 years or older
- Fast casual restaurant
- Paid holidays
- Disability insurance
Assistant Manager| Little Mama's Italian
Little Mama's Italian Kitchen —Charlotte, NC
- Up to $70,000 a year
- Weekends as needed
- Restaurant management
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
7d
Assistant Manager
Zaxby's —Clover, SC
- $19 - $22 an hour
- Weekends as needed
- Background check
- 18 years or older
- Fast casual restaurant
- Paid holidays
- Disability insurance
Assistant Manager
Zaxby's —Lancaster, SC
- $19 - $22 an hour
- Weekends as needed
- Background check
- 18 years or older
- Fast casual restaurant
- Paid holidays
- Disability insurance
Front Office Manager
Avid-Amusement Park —Fort Mill, SC
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Mid-level
- AD&D insurance
- Disability insurance
Membership Experience Manager
The Grove CLT —Charlotte, NC
- $40,000 - $50,000 a year
- Weekends as needed
- Customer service
- Mid-level
- In-person
- Health insurance
- Tuition reimbursement
Quick Apply
9d
General Manager - Homewood Suites - Charlotte - 1st Ward, Charlotte, North Carolina
Homewood Suites Charlotte (1st Ward) —Charlotte, NC
- $116,258 - $130,790 a year
- Sales
- Hotel
- Mentoring
- Health insurance
- Dental insurance
Quick Apply

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guest experience manager jobs near fort mill sc

Guest Service Manager

Le Meridien & Sheraton Charlotte Hotels
Charlotte, NC

Quick Apply

Job Details

$55 - $60 an hour

Qualifications

Confidential information handling
Operator switchboards
Basic math
High school diploma or GED
Property management systems (PMS)
Telephone systems
Suggestive selling

Full Job Description

Description:

The Le Meridien Sheraton Charlotte Hotel is currently seeking a dynamic, motivated, and service-oriented individual for the position of Guest Service Manager to join our team at our StepStone Hospitality managed hotel. The Le Meridien Sheraton Hotel, located in Uptown Charlotte, is a 605-room dual complex with 65,000 sq. ft of meeting and conference space.

The Guest Services Manager is responsible for supervising the individuals who provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls which transpire through PBX. This individual will play an integral part in assisting with emergencies by contacting the designated personnel for immediate assistance.

Scheduled hours may vary weekly between Monday-Sunday. Weekdays, weekends, and holidays are required.

The responsibilities of the Guest Service Manager include but are not limited to:

Develops and updates policies and manuals, as related to the AYS Department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
Holds the team accountable for all relevant service standards within the department.
Keeps records and ensures the PBX Operators have complete knowledge of: hotel extension numbers, radios carried by hotel personnel, procedures for screening calls, do not disturb, call forwarding, non-registered guests, features and services provided by the hotel.
Resolve and anticipate both internal and external guest needs and complaints, ensuring guest satisfaction.
Maintain positive guest relations as always.
Maintain complete knowledge of correct maintenance and use of equipment and software PBX Switch and GXP, Lightspeed, computer and main fax. Report any issues to the necessary department.
Interact and respond in a courteous and professional manner with all guests, staff and community members, inclusive of resolving all guest and staff difficulties.
Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
Ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
Ability to train current staff on front desk duties such as check-in and check out procedures. Staff should be dually trained to answer phones as well as assist at the front desk.
All other duties as required.

Salary range $55-$60

Requirements:

Minimum 1 year experience in PBX, or similar capacity within Guest Services for a luxury or ultra luxury property.
Education: High School Diploma
Maintain confidentiality of guest information and pertinent hotel data
Prior heavy exposure to Guest Services or PBX Department
Thorough knowledge of telephone systems, ability to suggestively sell, ability to input and access information in the property management system/computers
Ability to be resourceful, creative and maintain flexibility
Ability to perform mathematical operations with units of measure including, but not limited to dollars, cents, feet, inches, cups, pounds and ounces.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Quick Apply

Refine Your Search

guest experience manager jobs in fort mill sc

Guest Service Manager

Manager of Guest Experience

General Manager

Sous Chef

Engineer

Housekeeping Supervisor

Restaurant Assistant Manager

Team Manager - Arboretum

Hotel SMERF Group Sales Manager

Director of Sales

Director of Health and Wellness

General Manager

Assistant Manager

Assistant Manager

Assistant Manager| Little Mama's Italian

Assistant Manager

Assistant Manager

Front Office Manager

Membership Experience Manager

General Manager - Homewood Suites - Charlotte - 1st Ward, Charlotte, North Carolina

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