The Retail Store Specialist supports Treasure Coast Food Bank’s mission by growing and sustaining retail donation partnerships and coordinating community-based food and fund drive initiatives. This role serves as a key liaison between the Food Bank, retail grocery partners, community organizations, volunteers, and internal departments to maximize donations of food, funds, and time.
This position is responsible for building strong relationships with retail donors, educating store personnel on donation guidelines, coordinating food and fund drive activities, supporting logistics for pickups and deliveries, managing reporting and donor databases, and ensuring a positive experience for community partners and volunteers. Through strong relationship management, operational coordination, and donor stewardship, this role helps expand community engagement and increase resources available to neighbors in need.
What You Will Do:
As Retail Store Specialist, you will help Treasure Coast Food Bank strengthen its network of retail donors and community supporters by managing day-to-day coordination of store donation partnerships and food and fund drive activities. You will visit retail locations, support store personnel in following donation guidelines, monitor donor performance, and help identify opportunities for growth and improvement.
You will also coordinate food and fund drive logistics with community groups such as corporations, schools, churches, clubs, and civic organizations, helping ensure drives are executed smoothly and donations are moved efficiently. In partnership with Operations, Procurement, Transportation, Development, and Programs teams, you will support donor communication, reporting, volunteer coordination, and recognition efforts. Through your work, you will help increase donations, deepen community relationships, and strengthen Treasure Coast Food Bank’s overall impact.
Essential Responsibilities
Retail Donor Partnership Management
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Identify, recruit, and support retail grocery donors to strengthen and expand the store donation program.
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Create and maintain a retail store visitation plan for ongoing partner engagement.
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Build and maintain a key contact database for retail partners.
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Develop a strong understanding of each retail chain’s donation guidelines and program expectations.
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Educate store managers, receivers, and department staff on donation procedures and best practices.
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Identify underperforming store departments and collaborate with store leadership to improve donation participation.
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Monitor retail donation activity and complete required reports on donor performance and trends.
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Maintain positive, professional communication with retail donors and ensure timely follow-up and issue resolution.
Food & Fund Drive Coordination
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Coordinate all aspects of food and fund drives, including planning, implementation, outreach, logistics, and follow-up.
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Develop and maintain a plan of action for food and fund drive growth, including short- and long-range goals.
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Build and maintain relationships with corporations, schools, churches, clubs, civic groups, associations, and other community organizations.
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Identify and cultivate prospective community partners for future food and fund drives.
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Ensure food drive events are carried out in a timely and organized manner based on sponsor needs and organizational capacity.
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Coordinate pickup and delivery logistics for food drive activities in partnership with Transportation and Operations.
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Maintain food and fund drive data in applicable donor and product management systems.
Donor Recognition & Community Engagement
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Support and manage donor recognition activities for retail partners and food/fund drive supporters.
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Coordinate thank-you communications, milestone recognition, anniversary acknowledgments, and other stewardship efforts.
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Collaborate with Marketing & Communications to recognize supporters through newsletters, website content, social media, direct mail, and other communication platforms.
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Provide presentations, tours, and community outreach support for employee groups, faith communities, civic groups, and other audiences as directed.
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Help coordinate table presence and staffing for community events, fairs, and outreach opportunities.
Reporting, Data & Cross-Department Coordination
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Prepare weekly activity and status reports on retail donations, donor visits, store-level interactions, and food/fund drive activities.
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Monitor relevant systems and websites for donation approvals, verifications, and program updates.
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Maintain accurate records in donor, volunteer, and product management databases.
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Work closely with Operations, Procurement, Transportation, Programs, Development, and Marketing teams to coordinate product flow, storage capacity, transportation scheduling, and agency support.
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Communicate route, pickup, and policy updates to drivers and internal staff as needed.
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Support policy and procedure development related to retail donations and food/fund drives.
Additional Duties:
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Represent Treasure Coast Food Bank in a mission-driven and community-centered manner.
- Perform additional duties as assigned in support of organizational goals and community impact.
- Essential business/ first responder: In instances of a federal, state, or locally declared emergency, Treasure Coast Food Bank is considered an essential business service and emergency responder. All employees may be required to perform regular or emergent duties on-site. Employee safety is balanced with business and community necessity. Some positions are more likely to be required on-site than others.
A successful Retail Store Specialist is relationship-driven, highly organized, and energized by community engagement. This individual is comfortable balancing field-based relationship building with detailed administrative coordination and can manage multiple moving parts without losing sight of the mission.
The ideal candidate demonstrates:
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Strong relationship-building and donor stewardship skills
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Excellent communication and public-facing professionalism
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Ability to coordinate multiple projects, deadlines, and logistics simultaneously
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Strong attention to detail and follow-through
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Confidence working across departments and with community stakeholders
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Ability to identify growth opportunities and solve problems proactively
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Passion for nonprofit impact, donor engagement, and hunger relief
Qualifications
Education & Experience
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College degree in a relevant field preferred; equivalent work experience considered.
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Experience in donor relations, retail account management, community engagement, development, program coordination, or related field preferred.
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Experience in the retail grocery industry preferred.
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Experience in a nonprofit environment preferred.
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Warehouse or logistics experience is helpful.
Knowledge & Skills
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Excellent written and verbal communication skills, including public speaking and presentations.
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Strong organizational, analytical, and problem-solving skills.
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Strong interpersonal skills with an external customer and donor service mindset.
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Proven ability to build and maintain professional relationships.
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Ability to work independently and manage multiple priorities with minimal supervision.
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Proficiency in Microsoft Excel, Word, PowerPoint, and database systems.
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Attention to detail, accuracy, and deadline management.
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Ability to exercise sound judgment, discretion, and professionalism.
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Ability to work cooperatively with staff, volunteers, donors, and community partners.
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General knowledge of nonprofit operations and donor engagement practices.
Additional Requirements
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Valid Florida driver’s license with clean driving record required.
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Ability to safely operate a motor vehicle.
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Ability to bend and lift up to 50 pounds.
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Willingness to work in both office and warehouse environments.
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Ability to work early mornings, occasional evenings, and weekends as needed.
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Willingness to travel locally up to approximately 60% of the time in a Treasure Coast Food Bank vehicle.
