Top 18 Patient representative Jobs in Fort Pierce Fl

Call Center Representative
St. Lucie Eye Associates —Fort Pierce, FL
- Full-time
- HIPAA
- High school diploma or GED
- Associate's degree
- Health savings account
- AD&D insurance
Patient Services Representative - Orthopaedics
South Florida Orthopaedics & Sports Medicine PA —Port Saint Lucie, FL
- Full-time
- Computer literacy
- HIPAA
- Clinic
- Paid holidays
- Health insurance
Patient Services Representative
Sunshine Physical Therapy Clin —Vero Beach, FL
- $16 an hour
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Administrative Assistant / Scheduler Per Diem Weekends
Treasure Coast Hospice —Fort Pierce, FL
- $16.50 - $18.00 an hour
- Weekends as needed
- Computer literacy
- Windows
- Administrative experience
Quick Apply
10d
Patient Services Representative
IVF Florida —Jensen Beach, FL
- Urgently hiring
- Computer literacy
- High school diploma or GED
- 1 year
- Paid parental leave
- Paid holidays
Quick Apply
4d
Customer Service Representative
Fyzical —Stuart, FL
- High school diploma or GED
- Clinic
- Driver's License
- Opportunities for advancement
Customer Service Representative
FYZICAL Therapy and Balance Centers —Stuart, FL
- Full-time
- Hybrid work
- High school diploma or GED
- Clinic
- Driver's License
- Opportunities for advancement
Quick Apply
FRONT DESK LEAD
Elite DNA Behavioral Health —Port Saint Lucie, FL
- Spanish
- Management
- Computer literacy
Quick Apply
2d
Medical Front Desk
ENT and Allergy Associates of Florida —Stuart, FL
- From $18 an hour
- Full-time
- Bilingual
- Computer literacy
- Administrative experience
- Paid holidays
- Disability insurance
Quick Apply
3h
Physical & Occupational Therapy Authorization Coordinator
South Florida Orthopaedics & Sports Medicine PA —Stuart, FL
- Full-time
- Customer service
- Medical office experience
- HIPAA
- Paid holidays
- Health insurance

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Call Center Representative

St. Lucie Eye Associates
Fort Pierce, FL

Apply Now

Job Details

Full-time

Benefits

Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount

Qualifications

High school diploma or GED

Full Job Description

Company Overview:

Join the team at St. Lucie Eye Associates, where compassionate care meets cutting-edge eye health services. For over 75 years, we've proudly served the Treasure Coast with a commitment to excellence and community. Our team of dedicated professionals works together to preserve and enhance vision for every patient. Come grow your career with us and make a meaningful impact every day.

St. Lucie Eye is affiliated with EyeSouth Partners' premier network of medical and surgical specialty eye care services.

Position Summary:

As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service.

Responsibilities:

Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner.
Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties.
Verify patient information and obtain necessary medical information to create a comprehensive medical advisory.
Update electronic health records (EHR) accurately and efficiently.
Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients.
Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements.
Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction.
Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination.
Maintain cohesive physician schedules for affiliated practices and locations.
Document call interactions and relevant patient information accurately in the call center software system.
Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations.
Participate in ongoing training to stay updated on medical procedures, policies, and call center software.
Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores.
Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude.
Accurately and efficiently process and transfer calls as needed using a multi-line phone system

Qualifications:

High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus.
Previous experience in a call center, customer service, or healthcare setting is advantageous.
Previous ophthalmology experience a plus.
Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly.
Empathy, compassion, and a customer-focused mindset when dealing with patients.
Familiarity with medical terminology, healthcare procedures, and insurance concepts.
Proficiency in using call center software, databases, and electronic health records (EHR) systems.
Excellent multitasking skills and the ability to work under pressure.
Strong problem-solving abilities to address patient inquiries effectively.
Ability to maintain professionalism and composure during stressful situations.
Understanding of HIPAA regulations and patient confidentiality.
Positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment.

Company Benefits:

We offer a competitive benefits package to our employees:

Medical
Dental
Vision
401k w/ Match
HSA/FSA
Telemedicine
Generous PTO Package

We also offer the following benefits for FREE:

Employee Discounts and Perks
Employee Assistance Program
Group Life/AD&D
Short Term Disability Insurance
Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

Refine Your Search

patient representative jobs in fort pierce fl

Call Center Representative

Patient Services Representative - Orthopaedics

Patient Services Representative

Administrative Assistant / Scheduler Per Diem Weekends

Patient Services Representative

Customer Service Representative

Customer Service Representative

FRONT DESK LEAD

Medical Front Desk

Physical & Occupational Therapy Authorization Coordinator

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