Job Title: Service Technician
Department: Service
Reports to: Service Manager
Date: 10/15/22
Benefits
- Compensation: $29 - $65.90 per hour
- 401(k) matching and profit sharing
- Dental insurance
- Heath savings account
- Health insurance
- Paid time off
- Vision insurance
Summary
Under limited supervision, the service technician performs work of considerable difficulty in the repair and maintenance of heavy construction equipment; performs related work as assigned.
Essential Functions:
- Follow directions of the assistant service manager and service manager in a safe and timely manner.
- Maintain a clean and orderly shop and service truck.
- Attend schools/training as related to job requirements.
- Responsible for check in and check out of all rental equipment.
- Prompt completion of time cards and stories in order to allow for proper billing of time on work orders.
- Submission of parts requisition and returns when necessary to complete work as assigned.
- Able to travel to a village in the state of Alaska and trouble shoot and repair any type of equipment.
- Troubleshoot and repair hydraulic and electrical systems on construction equipment.
- Able to read and understand parts and service manuals to recommend repairs of equipment.
- Troubleshoot and repair all aspect of heavy construction equipment in any condition at any location.
Core Competencies
- Technical Capacity
- Problem Solving/Analysis
- Safety Emphasis
- Valid Driver’s License
Education and Experience
- Within the last 10 years:
- Five years’ experience and/or training in heavy equipment repair and maintenance
- Or any Combination of education, training and experience that demonstrates the ability to perform the duties of the position.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Job Type: Full Time
Schedule:
- 8-hour shift
- Monday to Friday, weekend rotation
- On call
CMI, LLC Service Technician Progression
All Branches Effective
6/01/2025
Service Tech 1 – Individual in training to become a Service Technician 2.
- Over 5 years’ heavy equipment experience or 3 years’ Apprentice Program
- Hydraulic
- Diesel Engine
- Manufacturers’ Software Proficiencies
- Field/Shop Customer Repair
- Instructor led classes as assigned
Service Tech 2 – Individual who exceeds Service Tech 1 standards and specializes in a given Manufacturer’s Elite Training Program.
- 7 years’ heavy equipment experience.
- 2 years’ consecutive on Volvo Training Program or other Manufacturer’s Program
- Complete Manufacturers’ Online Training Courses as Assigned
- Excels in technical ability, attitude and responding to the customer’s needs.
Service Tech 3 – Individual who exceeds Service Tech 2 and specializes in multiple lines that CMI services.
- 10 years’ heavy equipment experience.
- Can fill in as Assistant Service Manager when needed.
- Excels in troubleshooting and can assist others in troubleshooting.
- Excels in at least three product lines and can repair all aspects of product.
- Excels in technical ability, attitude and presents himself or herself in a professional manner to the customer’s needs.
- Willing and able to travel, working in the field.
- Complete Manufacturers’ Online Training Courses as Assigned
- Mentors a Tech 1 Yearly as assigned
Journeyman Field Technician - Individual who specializes in advanced field diagnostics and repairs across multiple product lines, with a high level of independence and expertise in remote customer service.
- 10+ years of heavy equipment experience, with extensive field service exposure
- Advanced troubleshooting and diagnostic skills across Hitachi, Volvo, Epiroc, and other major product lines supported by CMI
- Excels in field-based repairs, including hydraulic, electrical, and mechanical systems
- Regularly serves as a mentor and technical resource for other technicians in the field
- Demonstrates leadership, professionalism, and a customer-first attitude in all field interactions
- Willing and able to work out of branch for extended periods
- Completes all assigned manufacturer online and instructor-led training courses
- Able to independently manage complex field repairs and escalate as needed
Service Tech 3
Journeyman Field Technician
$44.25 - $53.00
$53.25 –$65.90
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
