Top 10 Desktop support technician Jobs in Fort Wayne, In

Systems Support Technician
Fort Wayne IT Solutions —Fort Wayne, IN
- $50,000 - $60,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- 401(k)
- Paid time off
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Help Desk Technician II
C&A Tool Engineering, Inc. —Churubusco, IN
- $21 an hour
- 8 hour shift
- Mid-level
- Ability to climb stairs
- In-person
- Health savings account
- Paid holidays
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Systems Administrator
Fort Wayne IT Solutions —Fort Wayne, IN
- $60,000 - $70,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- 401(k)
- Paid time off
Quick Apply
IT Technician
Allen County Public Library —Fort Wayne, IN
- $17.77 - $23.09 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
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18h
Help Desk Technician- Onsite
Fort Wayne Metals —Fort Wayne, IN
- Overtime
- Computer science
- Computer Science
- Research
- Profit sharing
- Paid holidays
Master Technician
Merkle Audio Video —Fort Wayne, IN
- $35 - $40 an hour
- Full-time
- Background check
- Clean driving record
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
IT Field Service Technician (Independent Contractor)
Progitech GS Inc. —Fort Wayne, IN
- Evenings as needed
- Mid-level
- Driver's License
- Travel
Quick Apply
3d

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Systems Support Technician

Fort Wayne IT Solutions -
Fort Wayne, IN

Quick Apply

Job Details

Full-time
$50,000 - $60,000 a year

Benefits

401(k)
Paid time off
Flextime
401(k) matching

Qualifications

Teamwork
Windows
Technical support
Driver's License
Attention to detail
Driving
Computer networking
Associate's degree

Full Job Description

Fort Wayne IT Solutions is an established, growing, managed IT service provider for small to mid-size businesses where you would gain exposure to the latest and greatest technologies (virtualization, cloud computing, cybersecurity, remote monitoring and management tools). We want to expand our team to support our growing client base.

Once you join our team, your time will be devoted to assisting a broad range of audiences with a wide array of technical challenges both remotely and on-site. Technical experience is important; however, strong work ethic, commitment to quality work, integrity, team unity, and excellent communication skills are equally important.

Responsibilities

Serve as a point of contact for customers seeking technical assistance over the phone, email, or in person.
Perform remote and on-site troubleshooting for endpoints and accounts using diagnostic techniques and effective questioning.
Visit client locations to install or replace computers, IT peripherals, or network equipment.
Assist clients with troubleshooting involving software and third-party support providers.
Manage and secure Active Directory endpoints and accounts.
Manage and secure Microsoft 365, Entra ID, and Intune endpoints and accounts.
Install and configure VPNs.
Implement and maintain endpoint protection, patching, and access control policies.
Respond to system monitoring alerts.
Assist with maintaining detailed records of endpoint and account configurations.
Work directly with vendors for hardware replacements, warranty claims, and support.
Help develop and enforce MSP best practices and standard configurations across clients.
Interface with client contacts on technical issues, recommendations, and follow-up actions.
Work with internal teams to develop processes that improve security, technical excellence, and efficiency.
Be willing to invest time in technical education.
Maintain professional presentation and appearance.

Key Qualifications

Proven experience in an IT support role or other applicable role
Demonstrated troubleshooting skills in a fast-paced environment
Good judgment and the ability to effectively prioritize work
Ability to work independently, in person, as a company representative
Ability to work as part of a team to help accomplish larger goals and projects
Excellent customer service skills: communication skills (both verbal and written)
Attention to detail: punctuality, scheduling, documentation, record keeping, etc.
Knowledge of cybersecurity best practices and configuration for endpoints and accounts
Knowledge of email account administration
Knowledge of the latest Windows desktop and macOS operating systems
Knowledge of basic Active Directory account administration
Knowledge of IT peripherals (printers, monitors, input devices, etc.)
Knowledge of fundamental networking concepts (DNS, DHCP, VPN)

Bonus Qualifications

Knowledge of advanced networking concepts (VLANs, switching, routing, wireless and wired, etc.)
Knowledge of leading virtualization technologies
Knowledge of Microsoft 365 endpoint and account administration (Exchange, Entra, Intune, Purview, Defender, Azure, etc.)
Knowledge of email protocols, and advanced troubleshooting techniques
Knowledge of MDM platforms for management of iOS devices

Physical Requirements

Must be able to stand, walk, and sit.
Must be able to move up to 50 lbs.
Use hands to handle or feel; reach with hands and arms.
Climb stairs and ladders and maintain balance.
Stoop, kneel, crouch, crawl, talk, and hear.
Must have close vision, distance vision, peripheral vision, and the ability to adjust focus.
Must have a valid driver’s license, be able to drive a car, and travel to the Fort Wayne IT Solutions office.
Must be able to perform all listed job responsibilities during the hours of 8:00 AM to 5:00 PM, Monday through Friday.

The right candidate must be able to lift 50 pounds, have a modern smartphone that can be used for MFA, have a reliable personal vehicle, a valid driver’s license, and valid auto insurance. Must also be able to pass a full background check and drug test.

Fort Wayne IT Solutions is a proven and stable company. We have great benefits including:

PTO
Flex Time
401(k) with contribution matching
Company vehicle
Wide variety of work and clients in diverse fields
Collaborative team atmosphere

Take advantage of this opportunity and grow your career by helping us support our growing client base.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

401(k)
401(k) matching
Paid time off

Education:

Associate (Required)

Experience:

Technical support: 1 year (Required)

Shift availability:

Day Shift (Required)

Ability to Commute:

Fort Wayne, IN 46825 (Required)

Ability to Relocate:

Fort Wayne, IN 46825: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

desktop support technician jobs in fort wayne, in

Systems Support Technician

Help Desk Technician II

Systems Administrator

IT Technician

Help Desk Technician- Onsite

Master Technician

IT Field Service Technician (Independent Contractor)

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