Outbound Customer Service Representative
Berkeys Air Conditioning, Plumbing & Electrical —Southlake, TX
- $20 - $23 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
9d
Call Center Agent
DaBella —Irving, TX
- From $19 an hour
- Full-time
- Typing
- Entry level
- Paid training
- Health savings account
Quick Apply
10d
Airline Support Specialist - Texas (Temp to Perm)
Accommodations Plus International —Fort Worth, TX
- $22 - $25 an hour
- Overtime
- Spanish
- Ability to walk for extended periods
- Writing skills
- Flexible schedule
Quick Apply
Client Services Representative (Pharmacy Technician)
Liberty Software —Grand Prairie, TX
- From $23 an hour
- Computer literacy
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Call Center Representative
Cook Children's Health Care System —Fort Worth, TX
- Overtime
- Spanish
- Computer literacy
- Writing skills
Quick Apply
Customer Service Representative (Fort Worth)
Texas Workforce Commission —Fort Worth, TX
- $3,127.54 a month
- Online Application
- Microsoft Word
- Spanish
- Microsoft Excel
- Health insurance
- 401(k)
Principal Customer Service Specialist (Hybrid)
Collins Aerospace —Haltom City, TX
- $86,800 - $165,200 a year
- Full-time
- Hybrid work
- 3 years
- Databases
- Senior level
- Paid holidays
- Loan repayment program
8d
Call Center Representative
MAP —North Richland Hills, TX
- From $17 an hour
- Part-time
- Computer literacy
- No experience needed
- English
Quick Apply
4d
Call Center Representative NRH
MAP —North Richland Hills, TX
- From $17 an hour
- Weekends as needed
- Computer literacy
- No experience needed
- English
- Health insurance
- Dental insurance
Quick Apply
Call Center Member Support - Full-Time
EECU —Fort Worth, TX
- Full-time
- Hybrid work
- Bilingual
- High school diploma or GED
- US work authorization
Quick Apply
Client Relationship Specialist I
First Command Financial Services, Inc. —Fort Worth, TX
- Hybrid work
- Research
- Administrative experience
- High school diploma or GED
3d
Full Time Call Center Representative - work hybrid
TRANZACT —Fort Worth, TX
- $18 - $20 an hour
- Full-time
- Hybrid work
- Spanish
- In-person
- Entry level
- Paid training
- Paid holidays
Quick Apply
14d
Care Team Representative
Sedgwick —Irving, TX
- Full-time
- Hybrid work
- Computer literacy
- Writing skills
- Windows
- Health savings account
- Disability insurance
Technical Support Center Analyst
First Command Financial Services, Inc. —Fort Worth, TX
- On call
- Hybrid work
- Mid-level
- Windows
- 3 years
Call Center Representative
Perdue, Brandon, Fielder, Collins and Mott L.L.P. —Arlington, TX
- $16 an hour
- Full-time
- Research
- High school diploma or GED
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative
AirCo Air Conditioning —Fort Worth, TX
- Overtime
- Spanish
- Computer literacy
- English
Quick Apply
Technical Support Representative
Aquasana —Haltom City, TX
- Mid-level
- High school diploma or GED
- 1 year
- Disability insurance
- Health insurance
Member Service Representative - Support Services
Advancial Federal Credit Union —Irving, TX
- $20 - $25 an hour
- Full-time
- Hybrid work
- Trade school
- Computer skills
- 1 year
- 401(k)
- Life insurance
Quick Apply
Call Center Agent
Senske Family of Companies —Coppell, TX
- $18 - $22 an hour
- Mid-level
- High school diploma or GED
- Typing
- Paid holidays
- Health insurance
Quick Apply
2d
Customer Support Representative
National HME, Inc. —Richland Hills, TX
- $16 - $17 an hour
- Weekends as needed
- HIPAA
- Ability to lift 50 pounds
- Computer skills
Quick Apply

I want to receive the latest job alert for call center representative in fort worth, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center representative jobs near fort worth, tx

Customer Service Representative jobs in Dallas, TX

Technical Support Analyst jobs in Fort Worth, TX

Customer Service Representative jobs in Fort Worth, TX

Call Center Representative jobs in North Richland Hills, TX

Call Center Representative jobs in Irving, TX

Support Specialist jobs in Fort Worth, TX

Call Center Representative jobs in Fort Worth, TX

Call Center Representative jobs in Coppell, TX

Customer Service Representative jobs in Haltom City, TX

Call Center Representative jobs in Arlington, TX

Member Services Representative jobs in Irving, TX

Customer Service Representative jobs in Pasadena, TX

Cuyahoga County Veterans Service Commission jobs in Cleveland, OH

University Hospital Customer Service Center jobs in Cleveland, OH

Customer Service Representative jobs in Syracuse, NY

Customer Service Representative jobs in Lexington, KY

Plumbing Service jobs in Yakima, WA

Cabin Service jobs in Los Angeles International Airport, CA

Customer Service Representative jobs in Auburn, ME

Epic Analyst jobs in South Carolina

Outbound Customer Service Representative

Berkeys Air Conditioning, Plumbing & Electrical -
Southlake, TX

Apply Now

Job Details

Full-time
$20 - $23 an hour
9 days ago

Qualifications

Objection handling (sales technique)
High school diploma or GED

Full Job Description

Overview:

Outbound Customer Service Representative

Berkeys is looking for an energetic and persistent Outbound Customer Service Representative to help connect customers with the home services they need.

In this high-volume role, you’ll contact new and existing customers, follow up quickly with retail-generated leads, promote available services, and schedule appointments for our home-service teams. A major focus of this position is speed to lead—contacting new opportunities quickly, consistently, and professionally to maximize appointment bookings.

The ideal candidate is confident on the phone, comfortable making 100 or more outbound calls per day, motivated by measurable goals, and able to maintain a friendly, professional attitude throughout a fast-paced workday.

Schedule

Tuesday through Saturday
9:00 a.m. to 6:00 p.m.
Consistent Saturday availability is required.
Occasional overtime, schedule adjustments, meetings, or training outside regular hours may be required based on business needs.

What Success Looks Like

You’ll be successful in this role if you:

Respond to new leads quickly.
Consistently meet outbound activity expectations.
Convert customer conversations into scheduled appointments.
Maintain accurate and complete customer records.
Deliver a professional experience during every interaction.
Stay positive, focused, and productive in a goal-driven environment.
Demonstrate Berkeys’ core values of Trust, Care, and Growth.

Compensation: $20-$23 plus spiff opportunities

Responsibilities:

What You’ll Do

Promptly contact newly generated retail leads by phone, text, email, and other approved communication methods.
Make 100 or more outbound calls per day or meet current outbound activity expectations.
Schedule service, maintenance, sales, inspection, estimate, and replacement appointments.
Contact current and prospective customers about HVAC, plumbing, electrical, water treatment, generator, and other home-service opportunities.
Follow up on open estimates, recommended services, deferred repairs, maintenance needs, recalls, and other approved campaigns.
Promote available services, seasonal offers, membership benefits, and maintenance opportunities.
Follow approved scripts and call flows while keeping conversations natural and customer-focused.
Ask effective questions to understand customer needs, urgency, and scheduling preferences.
Professionally overcome common objections and confidently ask customers to schedule.
Make repeated contact attempts and maintain consistent follow-up according to established procedures.
Respond to customer inquiries received through chat, text, email, AI-assisted tools, and automated campaigns.
Assist customers with appointment confirmations, rescheduling requests, and cancellation-saving efforts.
Accurately document calls, contact attempts, customer needs, objections, outcomes, and follow-up requirements.
Maintain accurate customer records, lead statuses, call dispositions, and appointment information.
Partner with Retail Sales, Lead Generators, Sales, Dispatch, and Customer Service to ensure leads are handled appropriately.
Escalate customer complaints, service emergencies, safety concerns, or scheduling issues according to established procedures.
Meet performance expectations for call volume, speed to lead, contact rate, booking conversion, call quality, attendance, and documentation accuracy.
Participate in call reviews, role-playing, coaching, system training, and team meetings.

Qualifications:

What We’re Looking For

High school diploma or GED required.
One or more years of experience in outbound calling, appointment setting, inside sales, customer service, lead conversion, telemarketing, call-center operations, or a related field preferred.
Three or more years of call-center or contact-center experience is preferred.
Previous experience in a high-volume outbound calling environment is strongly preferred.
Experience with speed-to-lead follow-up, retail-generated leads, sales campaigns, or appointment booking is preferred.
A demonstrated ability to meet call-volume, booking, conversion, or productivity goals is preferred.
Experience in HVAC, plumbing, electrical, water treatment, generators, or another home-services industry is a plus.

Skills You’ll Need

Strong verbal and written communication skills.
Confidence making a high volume of outbound calls.
Ability to build rapport and maintain an enthusiastic, conversational tone.
Persistence and professionalism when customers are hesitant, frustrated, or difficult to reach.
Ability to overcome objections and guide customers toward a scheduling decision.
Strong organization, follow-up, and time-management skills.
Ability to remain productive while managing changing priorities and multiple campaigns.
Accurate, real-time documentation and data-entry skills.
Ability to navigate multiple systems and screens while speaking with customers.
Willingness to receive coaching and apply feedback to improve performance.
Reliable attendance and punctuality.

Technology Skills

Intermediate proficiency with Microsoft Outlook, Word, Excel, and Teams.
Experience using call-center phone systems, automatic dialers, CRM systems, and scheduling software.
Ability to communicate through phone, chat, text, and email.
Experience with ServiceTitan, Successware 21, or a comparable home-services platform is preferred.
Ability to quickly learn new systems, scripts, campaigns, and communication tools.

#BerkeysLI

#LI-JF1

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

Apply Now

Refine Your Search

call center representative jobs in fort worth, tx

Outbound Customer Service Representative

Call Center Agent

Airline Support Specialist - Texas (Temp to Perm)

Client Services Representative (Pharmacy Technician)

Call Center Representative

Customer Service Representative (Fort Worth)

Principal Customer Service Specialist (Hybrid)

Call Center Representative

Call Center Representative NRH

Call Center Member Support - Full-Time

Client Relationship Specialist I

Full Time Call Center Representative - work hybrid

Care Team Representative

Technical Support Center Analyst

Call Center Representative

Customer Service Representative

Technical Support Representative

Member Service Representative - Support Services

Call Center Agent

Customer Support Representative

I want to receive the latest job alert for call center representative in fort worth, tx

Related Searches

Explore jobs in more locations

Outbound Customer Service Representative

Schedule

What Success Looks Like

What You’ll Do

What We’re Looking For

Skills You’ll Need

Technology Skills

Job Seeker Tools

Employer Tools

Browse

Stay Connected