Top 64 Helpdesk technician Jobs in Fort Worth, Tx

Help Desk Technician
ACH Child and Family Services —Fort Worth, TX
- Full-time
- HIPAA
- Mid-level
- Windows
Quick Apply
9d
Full Time MSP Help Desk Technician
CTGtech, LLC —Bedford, TX
- $25 - $28 an hour
- Full-time
- Mid-level
- Windows
- 3 years
- Paid holidays
- Health insurance
Quick Apply
IT Support Specialist
myIT.com —Bedford, TX
- $40,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- Windows
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IT Support Technician
Premier Truck Rental —Fort Worth, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
- Profit sharing
- Disability insurance
Quick Apply
1d
L1 Technician
In-Telecom —Arlington, TX
- $45,000 - $55,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Copy of Desktop Support Technician
American Technology Services —Irving, TX
- $0 a year
- Full-time
- Remote
- Azure
- Windows
- Bachelor's degree
Quick Apply
Event Technology Support Technician (Part-Time)
Trail Drive Management Corp. —Fort Worth, TX
- Extended hours
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
Quick Apply
12d
IT Field Support Technician
Livestock Nutrition Center —Saginaw, TX
- Full-time
- Computer science
- Computer Science
- Research
IT - Support Technician I
CEC FACILITIES LLC —Irving, TX
- 8 hour shift
- Computer science
- Computer Science
- Office
Quick Apply
Tech Analyst II
OneOncology —Fort Worth, TX
- Full-time
- Azure
- Mid-level
- 3 years
Quick Apply
IT Specialist
W.W.Williams Company —Irving, TX
- Full-time
- Mid-level
- Office
- Trade school
- Paid training
- Paid holidays
Quick Apply
Senior Technology Specialist (226 Days)
Keller ISD —Fort Worth, TX
- $237.00 - $285.42 an hour
- Full-time
- School experience
- Mid-level
- Office
Support Technician 2nd Shift
DICK'S Sporting Goods —Fort Worth, TX
- Weekends as needed
- Background check
- Spanish
- English
IOC Support Analyst
DFW International Airport —Dallas-Fort Worth, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
10d
IT Tier 1 Helpdesk Technician
COMPASS CHRISTIAN CHURCH —Grapevine, TX
- Part-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
2d
Lead Operations Technician
Tierpoint —Fort Worth, TX
- $25.14 - $37.71 an hour
- Weekends as needed
- Windows
- 3 years
- Supervising experience
IT Support Technician
Fidelity TalentSource —Westlake, TX
- Email
- Windows
- Organizational skills
- Experience equivalent to degree accepted
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Benbrook, TX
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Level 2 IT Support Engineer – MSP- ONSITE
Fults & Associates, LLC —Roanoke, TX
- $80,000 - $90,000 a year
- Full-time
- Background check
- Azure
- Mid-level
- Paid training
- Paid holidays
Quick Apply
4d
Field Service Technician - Plano, TX
GLORY —Texas
- $20 - $27 an hour
- Weekends as needed
- Customer service
- Military
- Computer literacy
- Paid parental leave
- AD&D insurance
Quick Apply

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Help Desk Technician

ACH Child and Family Services -
Fort Worth, TX

Quick Apply

Job Details

Full-time
9 days ago

Qualifications

Email customer support
Phone communication
LAN
Windows
Productivity software support
Computer hardware
Driving
Desktop (troubleshooting support)
Desktop applications
WAN
Productivity software
Desktop administration
Ticketing system technical support

Full Job Description

Description:

Position Function:

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Manage customer experience for employees and contractors submitting technology related service requests. Communicate effectively with internal and external customers about the resolution of their service requests. Provide routine training and support in the use of company technology.

Education Requirements:

Bachelor's degree or three or more years work experience in a related role preferred. CompTIA A+ or other relevant IT certifications required. Experience in working with non-profit preferred. CompTia A+ required within 60 days of employment.

Experience Requirements:

Experience working in a call center environment required. Experience with call center/helpdesk ticketing system required. Experience with electronic health records software preferred. Experience supporting MS Office, and other standard software applications required. Knowledge of commonly used concepts, practices, and procedures within the field of social services, including HIPAA and other privacy laws, preferred. Experience supporting clients in a Microsoft platform environment required.

Functional Requirements:

Capacity to learn solutions to routine customer needs to address common help requests, provide empathetic response to customer requests and exhibit a helpful, customer-friendly attitude. Ability to learn multiple software systems and understand how they are implemented to support business operations. Ability to administer complex, web-based applications. Abillity to support and deploy Microsoft desktop platforms, software, platforms as well as minor LAN technical issues. Capacity to learn about and recognize cultural differences as they relate to the quality of care for clients. Ability to provide support via phone, in person, or remote access as required.

Working Conditions:

Frequent computer usage/typing required. Frequent use of phones.

Exposure to Confidential Information:

This position involves exposure to confidential information about clients, personnel, and proprietary company practices. All confidential and sensitive information must be managed per company policy and applicable laws.

Key Expectations/Responsibilities:

Customer Service:

Provide technical assistance and support for incoming service requests and issues related to computer systems, software, and hardware via multiple modalities (phone, email, in-person) based on the individual preferences of internal and external customers
Document all requests within an electronic system to track tickets
Triage customer need, providing immediate support for routine requests and escalating more complex needs to the appropriate vendor or internal resource
Escalate high-priority requests appropriately
Proactively follow up with customers with pending requests to let them know the status of the issue and a timeline when they can expect it to be resolved

Technical Responsibilities

Maintain daily performance of computer systems
Walk customer through problem-solving process
Install, modify, and repair computer hardware and software
Clean up/reset computers, removing unwanted, unwarranted software, returning to initial system delivery state
Run diagnostic programs to resolve problems
Diagnose technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Install approved computer peripherals for users
Setup new users in relevant systems such as Active Directory, Exchange
Maintain and deploy Windows Script Host (WSH) scripts as needed for agency
Gain feedback from customers about computer usage

Field operations:

Set up computers and equipment as requested for routine business needs
Pick up or move light equipment
Drive between facilities
Meet vendors and provide them with appropriate access to facilities

Training:

Provide ad hoc training to employees and contractors in the use of company technology
Provide one-on-one training and support to users as requested in the routine use of company technology
Write computer training material/tutorials
Mentor customer service staff to develop and refine technical skills of department

Requirements:

Education Requirements:

Experience Requirements:

Quick Apply

Refine Your Search

helpdesk technician jobs in fort worth, tx

Help Desk Technician

Full Time MSP Help Desk Technician

IT Support Specialist

IT Support Technician

L1 Technician

Copy of Desktop Support Technician

Event Technology Support Technician (Part-Time)

IT Field Support Technician

IT - Support Technician I

Tech Analyst II

IT Specialist

Senior Technology Specialist (226 Days)

Support Technician 2nd Shift

IOC Support Analyst

IT Tier 1 Helpdesk Technician

Lead Operations Technician

IT Support Technician

Now Hiring IT and Telecom Field Technicians

Level 2 IT Support Engineer – MSP- ONSITE

Field Service Technician - Plano, TX

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