Top 74 Reservation agent Jobs in Fort Worth, Tx

Premium Guest Services Coordinator Full Time
American Airlines —Dallas/Fort Worth International Airport, TX
- From $23.23 an hour
- Extended hours
- High school diploma or GED
- Team management
- Criminal background check
- Health insurance
- Dental insurance
5d
Airline Ticketing Agent - DFW Airport
Hallmark Aviation Services —Dallas-Fort Worth, TX
- 18 years or older
- Microsoft Excel
- Computer literacy
- Paid training
- Dental insurance
Front Office Agent | Benefits Include: Paid Vacation, Free Room Nights, and MANY MORE!
Grand Hyatt DFW —Dallas, TX
- Weekends as needed
- Hotel
- High school diploma or GED
- Associate's degree
- Employee stock purchase plan
- Health insurance
11d
Guest Service Agent
Kimpton Harper Hotel —Fort Worth, TX
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Hotel Front Desk Agent - Fort Worth Cityview • Evening Shift
Homewood Suites by Hilton —Fort Worth, TX
- $15 - $17 an hour
- Part-time
- Hotel
- In-person
- Entry level
- Paid time off
- Employee discount
Quick Apply
Passenger Service Agent
Menzies Aviation —Dallas, TX
- Weekends as needed
- 18 years or older
- English
- High school diploma or GED
Front Desk Agent | AM & PM shifts
Hyatt Place Fort Worth/Hurst —Hurst, TX
- Full-time
- Windows
- Hotel
- High school diploma or GED
Quick Apply
Night Audit
Equinox Hospitality —Fort Worth, TX
- Part-time
- Bilingual
- Management
- Word processing
- Health insurance
- Dental insurance
Front Desk | Night Auditor
Hyatt Regency DFW Airport —Dallas/Fort Worth International Airport, TX
- Weekends as needed
- Word processing
- Hotel
- Math
- Free parking
- Paid holidays
5d
Homewood Suites Arlington - Guest Services Agent - PART TIME
Homewood Suites Arlington —Arlington, TX
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
5d
Front Desk Agent Overnight
Marriott International, Inc —Irving, TX
- Overnight shift
- Hotel
- High school diploma or GED
- Accounting
Celebrity Services Agent
Marriott International, Inc —Grapevine, TX
- Full-time
- Hotel
- High school diploma or GED
- Leadership
Guest Service Representative
Cambria Hotel DFW Airport Euless —Euless, TX
- Hotel
- High school diploma or GED
- Computer skills
Quick Apply
Guest Service Agent
Hersha Hospitality Management, LP —Fort Worth, TX
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Hotel Front Desk Agent
Doubletree by Hilton Fort Worth S Conference Center —Fort Worth, TX
- Nights as needed
- Hotel
- High school diploma or GED
- Organizational skills
Quick Apply
Front Desk Agent-The Ricardo Marriott Hotel
Coury Hospitality —Westlake, TX
- Full-time
- Writing skills
- English
- Hotel
Quick Apply
3d
Rooms Controller
Loews Arlington Hotel —Arlington, TX
- Weekends as needed
- Mid-level
- Bachelor's degree
- Team management
- Paid holidays
- Health insurance
Quick Apply
Home 2 Suites - Front Desk Agent
Lexima —Fort Worth, TX
- $15 an hour
- Weekends as needed
- Inventory management
- English
- Ability to climb stairs
Front Desk Agent (Full-Time) - The Ricardo Marriott
Coury Hospitality —Westlake, TX
- Full-time
- Writing skills
- English
- Office
Quick Apply
Front Desk Agent
Fairfield Inn and Suites —Fort Worth, TX
- From $15 an hour
- Part-time
- Hotel
- In-person
- Communication skills
- Employee discount
Quick Apply

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Premium Guest Services Coordinator Full Time

American Airlines -
Dallas/Fort Worth International Airport, TX

Apply Now

Job Details

Full-time
From $23.23 an hour
5 days ago

Benefits

Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Benefits from day one
Food provided
Pet insurance

Qualifications

Foreign language proficiency
Customer communication
High school diploma or GED
Customer engagement
Direct sales

Full Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Premium Customer Services Coordinator (PCSC) will be responsible for the overall performance within the PCSC work area. In addition, the PCSC is a working member of the Premium Customer Services Group. PCSCs may be required to lead and direct the work of other employees. Starting pay is $23.23 per hour.

What you'll do

These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Provide premium customer service to all customers
Register customers and verify their access to club(s) and/or lounge(s)
Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All
Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
Issue customer tickets (e.g., day of departure, reissues, future tickets)
Place customers on priority lists (e.g., upgrades, standby)
Provide timely resolution of customers’ travel issues
Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
Document customer issues in the passenger name record (PNR)
Perform club enrollment or sales activities (e.g., Admiral’s Club, credit card memberships)
Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
Assist customers with their baggage, as needed
Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
Assist customers with technology provided in the club(s) and/or lounge(s)
Reserve conference rooms (e.g., 1 hour) for same-day travel requests
Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
Complete open or close procedures for club(s) and/or lounge(s)
Oversee the performance and appearance standards of all agents working in club(s) and/or lounge(s)
Oversee the scheduling for all agents working in club(s) and/or lounge(s)
Address escalated customer issues or concerns
Evaluate and address staffing needs based on volume and irregular operations
Train employees regarding the operations and norms of the customer service club(s) and/or lounge(s)
Conduct liquor inventory audit with beverage business partner
Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar)
Complete daily shift reports to advise and inform other coordinators of club and/or lounge activities
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete job-relevant trainings

What you'll do (cont.)

Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Adhere to government regulations (e.g., DOT, FAA, TSA)
Conduct transport check to ensure safe and timely transfers
Use multiple internal resources/systems, including during customer interactions
Reasonable accommodations may be made for qualifying individuals with disabilities

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
Must be able to read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
Service-oriented and self-motivated with a high level of professionalism
Able to attend training classes in Dallas/Fort Worth, Texas
Prior customer hospitality experience strongly preferred
Maintain a well-groomed and professional appearance
Excellent communication skills
Prior travel industry experience preferred
PC experience preferred
Strong organizational and administrative skills required
Ability to work irregular and/or extended hours, including weekends and holidays
Must report to work on a regular and timely basis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Apply Now

Refine Your Search

reservation agent jobs in fort worth, tx

Premium Guest Services Coordinator Full Time

Airline Ticketing Agent - DFW Airport

Front Office Agent | Benefits Include: Paid Vacation, Free Room Nights, and MANY MORE!

Guest Service Agent

Hotel Front Desk Agent - Fort Worth Cityview • Evening Shift

Passenger Service Agent

Front Desk Agent | AM & PM shifts

Night Audit

Front Desk | Night Auditor

Homewood Suites Arlington - Guest Services Agent - PART TIME

Front Desk Agent Overnight

Celebrity Services Agent

Guest Service Representative

Guest Service Agent

Hotel Front Desk Agent

Front Desk Agent-The Ricardo Marriott Hotel

Rooms Controller

Home 2 Suites - Front Desk Agent

Front Desk Agent (Full-Time) - The Ricardo Marriott

Front Desk Agent

I want to receive the latest job alert for reservation agent in fort worth, tx

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Intro

Why you'll love this job

What you'll do

What you'll do (cont.)

All you'll need for success

What you'll get

Feel free to be yourself at American

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