Top 159 Senior account manager remote Jobs in Fort Worth, Tx

Senior Manager, Customer Support Operations
McKesson —Irving, TX
- $87,500 - $145,800 a year
- Hybrid work
- Product management
- Travel
- Experience equivalent to degree accepted
- Wellness program
- Employee stock purchase plan
4d
Correspondence Department Manager
CorVel Corporation —Fort Worth, TX
- $54,075 - $80,926 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)
Quest Diagnostics —Irving, TX
- $130,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Up to 50% travel
- Writing skills
- Fuel card
- Employee stock purchase plan
Quick Apply
5d
Revenue Cycle Specialist I
CorVel Corporation —Fort Worth, TX
- $19.21 - $28.73 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Senior Manager, Account Management
McKesson —Irving, TX
- $102,800 - $171,300 a year
- Hybrid work
- Product management
- Travel
- Experience equivalent to degree accepted
4d
Recovery Team Lead
CorVel Corporation —Fort Worth, TX
- $15.61 - $23.82 an hour
- Full-time
- Remote
- Microsoft Outlook
- Research
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Digital Account Manager
TimelyCare —Fort Worth, TX
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- Mid-level
- Organizational skills
- 4 years
- Paid holidays
- Disability insurance
Quick Apply
Senior IT Clinical Service Desk Associate - REMOTE
NTT Ltd —Fort Worth, TX
- $37,944 - $62,000 a year
- Weekends as needed
- Remote
- Writing skills
- English
- Mid-level
- Health savings account
- AD&D insurance
13d
Growth Product Manager
MarginEdge —Arlington, TX
- $125,000 - $150,000 a year
- Hybrid work
- SQL
- Analysis skills
- Product management
- Wellness program
- Commuter assistance
Quick Apply
Regional Food Service Director - Remote/ Travel Position
Food Management Group, Inc. —Dallas, TX
- $70,000 - $80,000 a year
- Full-time
- Customer service
- Training & development
- Senior level
Quick Apply
Training Specialist I
CorVel Corporation —Fort Worth, TX
- $52,928 - $79,143 a year
- Full-time
- Hybrid work
- Classroom
- Management
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Senior Manager, WMS SW Development & Modernization
McKesson —Irving, TX
- $132,300 - $220,500 a year
- Computer science
- Computer Science
- System design
- Wellness program
- Employee stock purchase plan
Senior Manager - PBH (Power-by-Hour)
Airbus Helicopters, Inc. —Grand Prairie, TX
- Email
- Ability to walk for extended periods
- 5 years
- Office
- Profit sharing
- Paid parental leave
Specialty Nutrition Systems, Long-Term Feeding Account Consultant - Dallas / Fort Worth, TX
Avanos Medical —Texas
- Remote
- Skilled nursing facility
- Microsoft Outlook
- Surgery
- Health insurance
- 401(k) matching
Senior Quality Assurance (QA) Engineer
Emergent Software —Dallas-Fort Worth, TX
- $95,000 - $120,000 a year
- Overtime
- Remote
- Azure
- Windows
- Analysis skills
- Profit sharing
- Paid parental leave
Quick Apply
12d
CERIS Implementation Management III
CorVel Corporation —Fort Worth, TX
- $65,436 - $98,982 a year
- Full-time
- Remote
- 5 years
- Writing skills
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
Project Management & Planning Operations Rep Sr - E3
Lockheed Martin Corporation —Fort Worth, TX
- $85,300 - $158,300 a year
- Full-time
- Budgeting
- Senior level
- Communication skills
- Paid holidays
- Disability insurance
4d
Customer Service Representative - Contract
Airbus Helicopters, Inc. —Grand Prairie, TX
- Email
- Google Workspace
- Microsoft Excel
- English
- Relocation assistance
9d
Territory Manager, MIS - Dallas/Fort Worth
AESCULAP INC. —Fort Worth, TX
- $83,000 - $114,000 a year
- Remote
- 5 years
- Driver's License
- Bachelor's degree
- Health insurance
- 401(k)
3d
Senior Credit Manager, Mid-Ticket Credit Underwriting
Altius Search Group —Fort Worth, TX
- $120,000 - $175,000 a year
- Full-time
- Remote
- 5 years
- Finance
- Analysis skills
Quick Apply
12d

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Senior Manager, Customer Support Operations

McKesson -
Irving, TX

Apply Now

Job Details

$87,500 - $145,800 a year
4 days ago

Benefits

Wellness program
Employee stock purchase plan
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
Flexible schedule

Qualifications

Jira
Performance dashboard reports
Managing technical support teams
Managing teams in a customer support role
Incident management software
Dashboard creation
Customer satisfaction tracking
Business intelligence report generation
Metrics Reporting
Frontline customer support management
Help desk systems
Customer support
Operational excellence initiatives
Process improvement planning
Business operations
Defect tracking tools
Customer satisfaction improvement
Cross-functional team management
Project stakeholder communication
Cross-functional communication
Stakeholder management

Full Job Description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Senior Manager, Customer Support Operations

About the Role

McKesson is seeking a strategic and results-driven Senior Manager, Customer Support Operations to lead and transform our Tier 1 Customer Support organization for MAPS. In this role, you will drive operational excellence by creating a proactive, data-driven, and AI-enabled support model that enhances customer experience, reduces customer effort, and accelerates issue resolution.

You will partner cross-functionally with Product, Engineering, Operations, and advanced support teams to improve service performance, eliminate recurring issues, and deliver measurable improvements in customer satisfaction and operational efficiency.

What You'll Do

Lead Tier 1 customer support operations, including intake, triage, escalation, case management, and resolution processes.
Develop and execute customer support strategies that improve responsiveness, service levels, and customer outcomes.
Establish operational standards, workflows, and performance metrics across the support organization.
Leverage support analytics, reporting, and customer feedback to identify trends, reduce recurring issues, and improve operational performance.
Own and optimize Jira Service Management processes, dashboards, and reporting routines.
Monitor key performance indicators including ticket volume, backlog health, response times, resolution times, first-contact resolution, and customer satisfaction.
Partner with Tier 2, Tier 3, Product Management, Engineering, and Operations to improve escalation management and reduce repeat incidents.
Drive continuous improvement initiatives that simplify the support experience and reduce customer friction.
Identify opportunities to leverage AI, automation, predictive analytics, self-service tools, and intelligent routing capabilities to improve productivity and customer outcomes.
Lead, coach, and develop a high-performing support team while fostering a culture of accountability, ownership, and customer focus.
Communicate performance trends, business insights, and improvement opportunities to senior leadership.

Basic Requirements

Degree or equivalent experience and typically 12+ years of professional experience with 4+ years of management experience.
Experience leading customer support, service operations, technical support, or help desk teams in a complex technology environment.
Experience managing and developing people leaders and/or customer support professionals.
Experience using Jira and Jira Service Management platforms.
Experience building and utilizing operational dashboards, KPIs, and service performance reporting.
Demonstrated success driving process improvements, operational efficiency, and customer satisfaction initiatives.
Strong stakeholder management and cross-functional leadership skills.

Preferred Skills/Experience

Experience with eazyBI or similar business intelligence and analytics platforms.
Experience implementing AI-enabled customer support solutions, automation tools, or predictive analytics capabilities.
Knowledge of IT Service Management (ITSM) practices, incident management, and service operations.
Experience improving customer effort scores, CSAT, SLAs, and first-contact resolution metrics.
Six Sigma, Lean, continuous improvement, or process optimization experience.
Experience supporting SaaS, healthcare technology, pharmacy technology, or enterprise software environments.

Travel & Work Environment

Ability to travel up to 15% as required.
Position may be remote, hybrid, or office-based depending on business needs.
Must be able to work at a computer and participate in virtual meetings for extended periods.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson,

Our Base Pay Range for this position

$87,500 - $145,800

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

Benefits

Coverage you can rely on
- Medical, Dental, and Vision
- Health Spending Accounts
- Flexible Spending Accounts
Benefits that go beyond your base pay
- 401(k) (U.S.)
- Pension (Canada)
- Employee Stock Purchase Plan
Support for total well-being
- Mental Health Programs
- Flexible Schedules
- Paid Time Off
- Wellness Program
- Education Reimbursement
- Volunteer Opportunities
- Flexible Work Environment
A culture powered by belonging

By fostering a culture of belonging, we advance our goal of being the best place to work in healthcare—connecting the right talent to the right roles to solve our most critical challenges.

Apply Now

Refine Your Search

senior account manager remote jobs in fort worth, tx

Senior Manager, Customer Support Operations

Correspondence Department Manager

Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)

Revenue Cycle Specialist I

Senior Manager, Account Management

Recovery Team Lead

Digital Account Manager

Senior IT Clinical Service Desk Associate - REMOTE

Growth Product Manager

Regional Food Service Director - Remote/ Travel Position

Training Specialist I

Senior Manager, WMS SW Development & Modernization

Senior Manager - PBH (Power-by-Hour)

Specialty Nutrition Systems, Long-Term Feeding Account Consultant - Dallas / Fort Worth, TX

Senior Quality Assurance (QA) Engineer

CERIS Implementation Management III

Project Management & Planning Operations Rep Sr - E3

Customer Service Representative - Contract

Territory Manager, MIS - Dallas/Fort Worth

Senior Credit Manager, Mid-Ticket Credit Underwriting

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