Top 35 Loan servicing specialist Jobs in Framingham, Ma

Customer Care Center Specialist II
Needham Bank —Needham, MA
- $22.57 - $29.35 an hour
- Full-time
- English
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
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14d
Loan Servicing Specialist I - Payments
Arise Financial —Canton, MA
- $20 - $24 an hour
- Weekends as needed
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Office
- AD&D insurance
- Paid holidays
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9d
Sr Loan Servicing Associate-Payment Processing
Northeast Bank —Boston, MA
- $30 - $42 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Paid time off
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Loan Servicing Specialist II - Escrow
Arise Financial —Canton, MA
- $24.00 - $25.50 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Research
- Mid-level
- AD&D insurance
- Paid holidays
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Sr. Collections Specialist
North Easton Savings Bank —South Easton, MA
- $23.00 - $30.50 an hour
- Full-time
- Hybrid work
- Bilingual
- Writing skills
- Research
2d
Contact Center Specialist Trainee
Middlesex Savings Bank —Medway, MA
- $36,010 - $46,219 a year
- Extended hours
- Hybrid work
- Bilingual
- Computer literacy
- No experience needed
Loan Servicing Specialist
TruNorth Bank —Holbrook, MA
- $22.50 - $26.00 an hour
- Research
- Mid-level
- Office
Financial Assistance Administrator
Arise Financial —Canton, MA
- $22.50 - $23.75 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Paid holidays
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Loan Operations Specialist
Eastern Bank —Brockton, MA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
- Disability insurance
- Health insurance
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8d
Banking Center Specialist
Country Bank for Savings —Worcester, MA
- $22 - $29 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
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Branch Operations Specialist (Mishawum)
Northern Bank —Woburn, MA
- $28.85 - $32.69 an hour
- Full-time
- Management
- Word processing
- Mid-level
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Sales Support Specialist
First Citizens Bank —Wellesley, MA
- $30.94 - $41.85 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
(Senior) Bank/Treasury Operations Specialist
FHLBank Boston —Boston, MA
- $62,050 - $132,250 a year
- Full-time
- Hybrid work
- Office
- Senior level
- Communication skills
Member Relationship Representative III (onsite in Worcester, MA)
All One Credit Union —Worcester, MA
- $24.02 - $36.03 an hour
- Rotating shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- 401(k)
- 401(k) matching
Member Relationship Representative I (onsite in Leominster, MA)
All One Credit Union —Leominster, MA
- $19.46 - $29.20 an hour
- Rotating shift
- Microsoft Excel
- Microsoft Outlook
- Office
- 401(k)
- 401(k) matching
Financial Resolutions - Manager, Legal Recovery and Specialty Operations
Metro Credit Union —Chelsea, MA
- $73,100 - $98,900 a year
- Office
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Specialist, Client Service II
The Bank of New York Mellon Corporation —Boston, MA
- Full-time
- Mid-level
- Office
- Bachelor's degree
Mortgage Workout Specialist
Metro Credit Union —Chelsea, MA
- $26 - $36 an hour
- Full-time
- Data analysis skills
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Branch Operations Specialist - Reading
Northern Bank —Reading, MA
- $25 - $33 an hour
- Full-time
- Management
- Word processing
- Mid-level
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Loss Mitigation Specialist II - Bankruptcy
USALLIANCE Financial —Chelmsford, MA
- $25.24 - $30.92 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Paid time off
Quick Apply

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Customer Care Center Specialist II

Needham Bank -
Needham, MA

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Job Details

Full-time
$22.57 - $29.35 an hour
14 days ago

Benefits

401(k) 8% Match
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
401(k) matching
Life insurance

Qualifications

Customer communication
High school diploma or GED
Technical Proficiency

Full Job Description

Job Description:

Job Summary: This position provides customer service and banking solutions, education and information and issue resolution to our Needham Bank customers and communities via the Customer Care Center channel. A Customer Care Center Specialist will advise, advocate and deliver on the service and support needs of our customers. This position will go beyond processing simple account transactions to listen to and identify customer needs to efficiently complete requests, resolve problems and provide information on products and services. Customer Care Center Specialist should anticipate needs and resolve concerns with the goal of exceeding expectations, no matter how large or small the request. All service and support will be in accordance with regulatory compliance guidelines. The Customer Care Center Specialist II will identify the customer's service and banking needs and provide solutions to maintain and establish strong customer relationships.

ESSENTIAL DUTIES & RESPONSIBILITIES

Identify, support and resolve the service needs of customer calling into Needham Bank.
Understand which products/services will work best for our customer throughout the relationship and how to successfully resolve customer requests using available tools and resources.
Listen and understand the customers need and provide solutions for our customers.
Asks and answer questions, listen to what is said and not said to fully understand the need and provide the resolution to the customers' needs the first time.
Provide education to customers on how to conduct simple transactions through self-service technologies that benefit them.
Actively analyze/resolve complex problems through creative solutions.
Provide this support in a professional, fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner.
Demonstrate understanding of the multiple ways customer's bank using online and mobile technology, branch and contact centers and ability to educate and explain the services and channels so the customer needs will be met through the different channels.
Educate and explain features and benefits of bank products such as deposit, card products, loan servicing and mobile and online banking.
Complete general service request such as changes of address, balance and transaction inquiries, loan inquiries, transfers, and card lost stolen and claims intake.
Resolve complex customer service inquiries and trouble shoot and provide resolution to digital banking issues
Address basic and complex loan inquiries and pay off questions.
Navigate multiple computer applications while interacting with customers.
Utilize all tools and resources available to resolve more complex customer issues.

JOB REQUIREMENTS

Has 2 or more years of customer service experience, including experience handling difficult client situations.
Has a skilled level of proficiency with computers and current technology.
Better prepared if you have (desired skills and qualifications) 1+ year of experience in the banking/financial industry. 1+ year of experience working in a client service call center
Demonstrate ability to trouble shoot and problem solve.

Highly motivated and can handle multiple tasks
Demonstrate and promote high ethical standards and behaviors
Strong customer service and problem-solving skills
Maintain a professional manner at all times
Has demonstrated a commitment to excellent attendance and proven reliability and can work the agreed upon schedule.
Has demonstrated being a dependable team-player attitude with an understanding that calls must be handled immediately.
Communicates effectively and confidently
Has demonstrated the ability to engage with customers - begin a conversation, anticipate questions, actively share information using plain language, build rapport and handle objections.
Must be comfortable receiving ongoing performance feedback and coaching.
Adaptable and embraces ongoing change and learning new technology/processes.
Perform additional duties as requested, needed or assigned
Fluent in written and verbal English communication skills
Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

Experience and Skills:

EDUCATION & EXPERIENCE

High school diploma or equivalency required
Knowledge of Banking preferred
Prior e-banking experience a plus

PAY RANGE: $22.57 - $29.35/hourly

The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short- and long-term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.

From: Needham Bank

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Refine Your Search

loan servicing specialist jobs in framingham, ma

Customer Care Center Specialist II

Loan Servicing Specialist I - Payments

Sr Loan Servicing Associate-Payment Processing

Loan Servicing Specialist II - Escrow

Sr. Collections Specialist

Contact Center Specialist Trainee

Loan Servicing Specialist

Financial Assistance Administrator

Loan Operations Specialist

Banking Center Specialist

Branch Operations Specialist (Mishawum)

Sales Support Specialist

(Senior) Bank/Treasury Operations Specialist

Member Relationship Representative III (onsite in Worcester, MA)

Member Relationship Representative I (onsite in Leominster, MA)

Financial Resolutions - Manager, Legal Recovery and Specialty Operations

Specialist, Client Service II

Mortgage Workout Specialist

Branch Operations Specialist - Reading

Loss Mitigation Specialist II - Bankruptcy

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