Top 2822 Member services representative Jobs in Framingham, Ma

Member Services Representative
St. Mary's Credit Union —Framingham, MA
- $19 - $24 an hour
- Full-time
- Spanish
- Microsoft Outlook
- Computer literacy
Quick Apply
9d
Outside Sales Representative - Trade Division (MetroWest)
Pella Windows & Doors of Boston —Natick, MA
- $60,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Customer service
- Paid training
- Mileage reimbursement
Quick Apply
Superintendent
Holt Construction —Boston, MA
- Full-time
- Background check
- CPR Certification
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
9d
Verizon Team Member
DW Executives,inc —Framingham, MA
- $52,000 - $62,000 a year
- Full-time
- Office
- High school diploma or GED
- In-person
- Professional development assistance
Quick Apply
1d
Financial Advisor (Flexible Hybrid Work Environment)
New York Life Insurance Company/NYLIFE Securities, LLC. —Westborough, MA
- Up to $300,000 a year
- Full-time
- Hybrid work
- Hospitality
- English
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Early Intervention Clinician
Bay Cove Human Services —Boston, MA
- $60,000 a year
- Full-time
- Licensed Clinical Social Worker
- Mid-level
- Master's degree
Quick Apply
Director of Sales and Marketing
Artis Senior Living of Lexington —Lexington, MA
- From $85,000 a year
- Weekends as needed
- Marketing
- 3 years
- Travel
Quick Apply
Sales Professional
Smart Cellular USA —Framingham, MA
- $31,000 - $100,000 a year
- Full-time
- Travel
- Communication skills
- Entry level
- Opportunities for advancement
Quick Apply
2d
Development Associate
East Boston Social Centers —Boston, MA
- $60,000 - $65,000 a year
- Temporary
- Hybrid work
- Background check
- Google Workspace
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
9d
BDC Representative
Westboro TOYOTA —Westborough, MA
- $45,000 - $80,000 a year
- Weekends as needed
- Bilingual
- Dealership
- Windows
Quick Apply
3d
Journeyman Electrician - Medway, MA
QE Solar —Medway, MA
- $40 - $45 an hour
- Full-time
- CPR Certification
- Construction site
- 11+ years
- Health savings account
- Disability insurance
Quick Apply
Senior Event Services Technician - Audio Visual, Event Technology
Pinnacle Live —Boston, MA
- $27 - $30 an hour
- Computer literacy
- Writing skills
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
Early Intervention Occupational Therapist - Early Intervention
Bay Cove Human Services —Boston, MA
- $75,000 a year
- Full-time
- Mid-level
- Master's degree
- Experience working with children
Quick Apply
Field RN - Home Care
Associated Home Care —Norwood, MA
- $40 - $45 an hour
- Part-time
- CPR Certification
- Nursing
- Management
Quick Apply
Community Liaison (Part time and Flexible)
Fyzical Therapy and Balance Center - Woburn —Woburn, MA
- Part-time
- Medical office experience
- Mid-level
- Administrative experience
- Mileage reimbursement
Quick Apply
4d
CONSUMER FUNDS COORDINATOR
Resources for Human Development —Medford, MA
- $25 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
Quick Apply
Registered Nurse (per-diem)
VITRA Health —Brockton, MA
- $44 - $45 an hour
- Part-time
- Nursing
- RN License
- Experience working with individuals with disabilities
- Paid time off
Quick Apply
Sales Manager
The Atlantic District —Boston, MA
- $220,000 - $250,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
Quick Apply
8d
Electronic Services Representative
Boston Firefighters Credit Union —Milton, MA
- $51,875.91 - $77,813.87 a year
- Full-time
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
9d
Event Services Supervisor - Audio Visual, Event Technology
Pinnacle Live —Boston, MA
- $26.44 - $29.63 an hour
- Computer literacy
- Writing skills
- Mid-level
- Dental insurance
- Paid time off
Quick Apply

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Member Services Representative

St. Mary's Credit Union -
Framingham, MA

Quick Apply

Job Details

Full-time
$19 - $24 an hour
9 days ago

Qualifications

Computer operation
Handling large sums of money
Computer literacy
Basic math
High school diploma or GED
Video conferences (communication methods)

Full Job Description

St. Mary's Credit Union is currently hiring a full-time Member Service Rep position at our Metrowest Framingham branch. No prior banking experience required! Come start a new career with us!

If you are looking to join a great place to work that is growing, progressive, offers development opportunities, has an awesome team, and outstanding benefits, we want to hear from you

Job Summary

The Member Service Representative (MSR) is the first point of contact for credit union members. The MSR focuses on delivering exceptional member service while promoting and cross-selling financial products and services in conformance with established credit union policies and procedures. The MSR contributes to the to the branch performance goals by meeting or exceeding individually assigned sales and service goals.

Essential Job Functions

Engage with members and represent the credit union in a courteous and professional manner providing prompt, efficient, and accurate service to ensure the highest level of customer satisfaction
Contribute to a positive work environment and SMCU image by maintaining courteous, respectful and effective interactions, teamwork, and communications with co-workers and members to enhance positive behaviors and employee satisfaction
Recognize opportunities to engage in product cross selling aimed at deepening the member relationship
Actively listen and assess member needs to provide targeted product solutions
Handle and resolve difficult and challenging member issues by utilizing conflict management skills
Provide effective member service by answering member inquiries, investigating, and resolving errors.
Leverage and utilize software programs to open and maintain a wide variety of credit accounts, services, and perform account maintenance
Develop and maintain strong relationships with members to foster loyalty and trust while providing financial guidance
Adhere to federal and state compliance regulations as well as corporate policies and procedures for transaction processing
Process teller related requests for cash, check deposits, withdrawals, monetary instrument sales, loan payments, credit card payments, issuing debit cards, account transfers, and account maintenance
Originate, process, and close on consumer loan applications while following established lending procedures
Actively contribute to branch performance goals and work to meet or exceed individually assigned sales and service goals by opening new accounts/services, performing account maintenance, and product sales
Foster teamwork environment and provide superior member service by actively listening to member feedback
Actively engage in business referrals to affiliated credit union partners
Gather data and process various reports, formulate routine letters, and provide member outreach as needed
Assist with ordering, verifying, and distributing cash shipments as needed
Assist with daily branch balancing of ATM’s, cash boxes, and electronic dispenser units
Assist with routine audit functions of teller cash boxes, cash dispensers, ATM’s, negotiable items, cameras, alarms, debit card stock, and other security items as needed
Assist with opening and closing the branch by following established security protocols
Adhere to credit union security policies, including verifying customer identification and recognizing potentially fraudulent activity
Report suspicious transactions or fraudulent activity
Adhere to and keep current with policies/procedures and compliance standards
Prioritize continued education and learning by completing assigned coursework for product knowledge and regulatory compliance
Bilingual English/Spanish preferred but not required

Other Duties

Attend staff, departmental, and other required meetings and trainings
Travel to client or prospect locations, conferences, or other professional development and networking events
Travel and work at other branch locations as needed
Provide service to our membership communities by actively volunteering time to local, civic, and charitable organizations
Other duties as assigned

Qualifications, Experience, and Education

High School diploma equivalent plus specialized coursework in retail services
One year of previous experience as a teller or in a customer service role

Bilingual English/Spanish preferred but not required

Solid, basic, mathematical skills for counting cash
Effective organizational and communication skills and attention to detail
Ability to utilize various types of office equipment including computer terminals and software
Possess Comm of Massachusetts Notary Public certification or willingness to obtain

Computer and Equipment Skills

Foundational computer skills, including Microsoft Office Suite and the Internet. Ability to navigate at a basic level within web-based applications
Use of Outlook email and calendaring
Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint, Access and/or other web-based applications (preferred)
May produce complex documents (spreadsheets)
Perform analysis and maintain databases
Use of online teleconferencing software (e.g., Zoom or Teams)

Competencies

The competencies of adaptability, accountability, improvement and innovation, collaboration, communication, job knowledge, customer (internal and external) service, organizational awareness, and self-development are the knowledge, skills and abilities required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Usual office working conditions with absence of most disagreeable conditions and with occasional exposure to noise.

Physical Demands

While performing the duties of this position, the individual is required to use hands, handle and feel objects, tools or controls; reach with hands and arms; talk and hear. The individual frequently is required to stand, walk and sit. The individual is occasionally required to stoop, kneel, crouch or lift to fifteen pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Quick Apply

Refine Your Search

member services representative jobs in framingham, ma

Member Services Representative

Outside Sales Representative - Trade Division (MetroWest)

Superintendent

Verizon Team Member

Financial Advisor (Flexible Hybrid Work Environment)

Early Intervention Clinician

Director of Sales and Marketing

Sales Professional

Development Associate

BDC Representative

Journeyman Electrician - Medway, MA

Senior Event Services Technician - Audio Visual, Event Technology

Early Intervention Occupational Therapist - Early Intervention

Field RN - Home Care

Community Liaison (Part time and Flexible)

CONSUMER FUNDS COORDINATOR

Registered Nurse (per-diem)

Sales Manager

Electronic Services Representative

Event Services Supervisor - Audio Visual, Event Technology

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