About Us
Mayfield IT Consulting, LLC is a Lexington, KY-based company made up of passionate IT professionals who care deeply about our craft, our teammates, and the clients we support.
What It's Like to Work Here
Hands-On Space: Each team member gets their own workbench for lab testing, complete with easy network access and plenty of power.
Room to Experiment: Got a new idea or want to try something different? Go for it — we've got the tools and the space.
Open Communication: We welcome ideas, questions, and feedback. We're all here to learn from each other and grow together.
Real Connections: We're not saying we have to hang out after work, but while we're here, let's collaborate and build something great.
Supportive Training: With over 35 years of experience mentoring and developing IT professionals, we're committed to helping you succeed and grow within the industry.
Who We're Looking For
We're looking for someone who enjoys helping people, staying organized, and being the first point of contact for our clients.
This role is perfect for someone who wants to build a career in IT but may not yet have extensive technical experience. You'll play a critical role in delivering excellent customer service, monitoring client systems, performing recurring maintenance checks, and ensuring requests get routed to the right people quickly.
This is not a senior technical support position. You won't be spending your day solving complex server or networking issues. Instead, you'll be helping keep our operations running smoothly while learning the tools, processes, and technologies used in a Managed Services Provider (MSP).
We are looking for someone who is eager to learn, takes ownership of their responsibilities, communicates well, and wants to grow into a more technical role over time.
What You'll Do
Client Communication & Ticket Management
- Answer incoming client phone calls professionally and courteously
- Create support tickets with accurate and detailed information
- Route requests to the appropriate technician when necessary
- Follow up with clients to gather additional information when needed
- Monitor ticket queues and help ensure tickets are being responded to and resolved
- Respond promptly to client requests and update ticket status as work progresses
Monitoring & Maintenance
- Perform recurring client maintenance checks on servers, network equipment, backups, security systems, and cloud services
- Review alerts from Datto RMM, Huntress, MSP360, Proofpoint, and other platforms
- Escalate issues to senior technicians when potential problems are identified
- Verify successful backup completion and investigate basic backup failures
- Assist with endpoint monitoring and remediation activities
- Help maintain documentation and client records
Growth & Learning
- Learn MSP tools, workflows, and best practices
- Participate in internal training and technical development
- Shadow senior consultants and technicians
- Gradually take on additional technical responsibilities as skills develop
- Continuously improve technical knowledge and customer service skills
What We Use
- Datto RMM
- Huntress
- MSP360 Backup
- Proofpoint
- Freshdesk
- Microsoft 365
- SharePoint
- Windows Desktop
- Windows Server
- pfSense
- Ubiquiti / UniFi
What You Bring
Required
- Excellent customer service and communication skills
- Strong attention to detail
- Professional phone presence
- Good organizational and time-management skills
- Ability to follow processes and complete recurring tasks consistently
- Basic understanding of computer hardware, software, and networking concepts
- Desire to learn and grow within the IT industry
- Reliable transportation and dependable attendance
Preferred
- Previous customer service experience
- Previous MSP, help desk, or IT support experience
- Experience using ticketing systems
- Familiarity with Microsoft 365
- Familiarity with networking fundamentals
What Success Looks Like
In this role, success means:
- Clients receive prompt, friendly service when they contact us
- Tickets are created accurately and routed efficiently
- Monitoring systems and recurring maintenance checks are consistently completed
- Potential issues are identified early and escalated appropriately
- Technical knowledge steadily grows over time
Most importantly, you'll help ensure our clients feel supported while building the foundation for a successful career in IT.
Job Types: Full-time, Permanent
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Experience:
- IT Support: 7 years (Required)
Language:
Location:
- Lexington, KY 40508 (Preferred)
Shift availability:
Ability to Commute:
- Lexington, KY 40508 (Required)
Ability to Relocate:
- Lexington, KY 40508: Relocate before starting work (Required)
Work Location: In person
