Top 40 It analyst Jobs in Frankfort, Ky

Client Support Desk Analyst
defi AUTO LLC —Frankfort, KY
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
8d
Senior Payroll HRIS Analyst - REMOTE
Ryder System —Frankfort, KY
- $100,000 - $115,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Continuous improvement
- Disability insurance
- Health insurance
13d
Senior Workday HRIS Analyst
Toyota Tsusho —Georgetown, KY
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Paid holidays
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19h
Senior Facets Configuration Analyst
Vytwo —United States
- Full-time
- Remote
- Residential
- Senior level
- 10 years
Quick Apply
Epic Orders Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Maintenance
- Mid-level
- 2 years
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Epic Radiant Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Mid-level
- Travel
- Epic
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Technical Analyst - Facets platform
Vytwo —United States
- Full-time
- Remote
- Mid-level
- Residential
- 3 years
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Epic Bridges Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Mid-level
- Leadership
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Epic Ambulatory Analyst
Vytwo —United States
- Full-time
- Remote
- Management
- Continuous improvement
- Senior level
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Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
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eClinicalWorks (ECW) Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- HIPAA
- Mid-level
- Training & development
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Epic Grand Central Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Mid-level
- Analysis skills
- Epic
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Epic Bridges Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
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Application Security Analyst
Sound Physicians —United States
- $75,000 - $110,000 a year
- On call
- Remote
- Computer science
- Computer Science
- DevOps
- Paid holidays
- Health insurance
Quick Apply
IT Engineering Analyst
ATE Solutions, LLC —United States
- $80,000 - $100,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Paid time off
Quick Apply
2d
Epic ECSA Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
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Traveling I.T Support Analyst
Chemtrade —United States
- $80,000 - $85,000 a year
- Full-time
- Mid-level
- 3 years
- Travel
- Health insurance
- Dental insurance
Production Implementation Analyst
PakEnergy, LLC —United States
- Full-time
- Remote
- Computer Science
- Customer service
- Engineering
- Health savings account
- Paid holidays
Quick Apply
Epic Ambulatory Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- RN License
- Mid-level
- LPN
Quick Apply
Epic Wisdom Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- HIPAA
- Mid-level
- 3 years
Quick Apply

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it analyst jobs near frankfort, ky

Client Support Desk Analyst

defi AUTO LLC -
Frankfort, KY

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year
8 days ago

Qualifications

SQL
Customer support ticket management
Query management

Full Job Description

About defi SOLUTIONS:

It’s an exciting time to join defi!

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. Learn more at defisolutions.com and follow us on LinkedIn.

About the Role:

In this position, you will work in a fast-paced environment and interface directly with system administrators and key business decision makers supporting defi's Auto Loan Originations and Servicing Products. You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who include some of the largest lenders in the United States. In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues, answering questions, and gathering feedback. This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software products. This role does not focus on desktop support, hardware repair, password resets, or general IT infrastructure support.

By working directly with clients and internal stakeholders, you can help shape software requirements, build relationships, and directly contribute to the business goals. Your contributions correlate to recognition and growth opportunities within the organization. The Client Service Desk is the hub of the organization as we interact with multiple departments and levels within the organization. This position provides exposure to new software and the ability to work with and influence others.

Essential Job Responsibilities:

Review client configurations and business processes to address challenges and satisfy business needs
Analyze, troubleshoot, and resolve complex application issues
Triage cases to isolate issues and determine priority and resolution path
Identify opportunities to enhance client product experiences
Effectively interact and communicate with internal stakeholders to deliver on client expectations
Advocate for clients by escalating urgent requests and efficiently prioritizing cases
Determine resolution or alternatives, develop and implement solutions, or engage appropriate resources
Identify roadblocks and drive progress to resolution
Efficiently manage assigned cases and prioritize workload to meet Internal and client SLAs
Support software QA testing and validation
Perform other duties as required

Required Qualifications:

Minimum of three to five (3-5) years' experience in lending, financial services, technology, and/or SaaS companies
Experience working in high volume case or ticketing queues
Basic SQL query abilities/experience
Excellent critical thinker; demonstrating strong problem-solving skills
Analytical and process oriented
Detailed and thorough
Excellent oral and written communication skills
Demonstrates accountability and personal ownership
Self-starter with a passion for client satisfaction

Preferred Qualifications:

ServiceNow experience preferred
Loan Servicing experience preferred
Accounting experience preferred

Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Quick Apply

Refine Your Search

it analyst jobs in frankfort, ky

Client Support Desk Analyst

Senior Payroll HRIS Analyst - REMOTE

Senior Workday HRIS Analyst

Senior Facets Configuration Analyst

Epic Orders Analyst

Epic Radiant Analyst

Technical Analyst - Facets platform

Epic Bridges Analyst

Epic Ambulatory Analyst

Epic Healthy Planet Analyst II

eClinicalWorks (ECW) Analyst

Epic Grand Central Analyst

Epic Bridges Analyst

Application Security Analyst

IT Engineering Analyst

Epic ECSA Analyst

Traveling I.T Support Analyst

Production Implementation Analyst

Epic Ambulatory Analyst

Epic Wisdom Analyst

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