Top 115 Dispatcher Jobs in Franklin, Ma

HVAC/R Dispatcher
Confidential —Braintree, MA
- $25 - $35 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Dispatch Coordinator
Dileo Gas —Worcester, MA
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Data analysis skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
Dispatch Manager
Cowan Systems —Uxbridge, MA
- $55,000 - $60,000 a year
- Full-time
- Ability to walk for extended periods
- Mid-level
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
3d
Facilities Management Dispatcher/Office Coordinator
Wellesley College —Wellesley, MA
- $25.00 - $25.50 an hour
- Temporary
- Background check
- Spanish
- English
10d
Customer Service Rep. In/Out Call Center
NATIONAL TRUCK E.R.S. —Auburn, MA
- $41,600 - $63,000 a year
- Full-time
- Mid-level
- US work authorization
- Typing
- Health insurance
- Dental insurance
Quick Apply
Dispatcher III
AIT Worldwide Logistics, Inc. —Wrentham, MA
- $29.00 - $34.90 an hour
- Online Application
- Mid-level
- High school diploma or GED
- Data entry
- Paid parental leave
- Health savings account
Quick Apply
Dispatcher
Town of Smithfield, Rhode Island —Smithfield, RI
- $22.81 - $24.11 an hour
- Part-time
- Microsoft Word
- High school diploma or GED
- Typing
Office Manager/Dispatcher
MIDS, Inc. —Mansfield, MA
- $26 - $29 an hour
- Part-time
- Computer literacy
- Writing skills
- Mid-level
- Paid time off
Quick Apply
6d
Dispatcher
Casella Waste Systems, Inc. —West Bridgewater, MA
- $29 - $32 an hour
- Full-time
- Residential
- High school diploma or GED
- US work authorization
Quick Apply
Disptacher
Sunbelt Rentals, Inc. —Avon, MA
- $64,750.00 - $89,030.70 a year
- Full-time
- Management
- Sales
- Customer service
- Disability insurance
- Health insurance
Quick Apply
Transportation Supervisor - ES
Republic Services —Wrentham, MA
- $71,400 - $98,100 a year
- Full-time
- Mid-level
- Computer skills
- 2 years
- AD&D insurance
- Employee stock purchase plan
Police Dispatcher
Northeastern University —Boston, MA
- $32.76 - $36.83 an hour
- Overtime
- Background check
- CPR Certification
- Computer literacy
- Health insurance
- Dental insurance
DISPATCHER
Dennis K Burke Inc —Taunton, MA
- $27 - $32 an hour
- 12 hour shift
- Inventory control
- Computer literacy
- Mid-level
Dispatcher - ROS
United Rentals, Inc. —Norton, MA
- $24 - $42 an hour
- Full-time
- Clean driving record
- Office
- High school diploma or GED
- Paid parental leave
- Health insurance
Police Dispatcher, 40 hours, Mixed Shift
UMass Memorial Health —Worcester, MA
- $19.78 - $27.49 an hour
- 8 hour shift
- Background check
- Word processing
- Computer literacy
Emergency Telecommunications Dispatcher I (ETD1)
City of Newton —Newton, MA
- $61,925 - $83,221 a year
- Overtime
- Background check
- Customer service
- Writing skills
- Paid holidays
- Disability insurance
Dispatcher - MWRTA
Keolis Transit America —Framingham, MA
- $32.52 an hour
- Background check
- CPR Certification
- Writing skills
Quick Apply
Gas Scheduler
NRG —Johnston, RI
- $68,000 - $100,000 a year
- On call
- Mid-level
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
FT Public Safety Dispatcher
Town of Hopkinton —Hopkinton, MA
- $25.24 - $34.86 an hour
- Weekends as needed
- Customer service
- Mid-level
- 3 years
Quick Apply
3d
Service Dispatcher
Gem Plumbing & Heating —Lincoln, RI
- $23 - $27 an hour
- Weekends as needed
- Mid-level
- Office
- Communication skills
Quick Apply
7d

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dispatcher jobs near franklin, ma

HVAC/R Dispatcher

Confidential
Braintree, MA

Quick Apply

Job Details

Full-time
$25 - $35 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Professional development assistance
Retirement plan

Qualifications

High school diploma or GED
Air conditioning

Full Job Description

**CANDIDATE MUST HAVE HVAC/R DISPATCH OR HVAC/R OFFICE/FIELD EXPERIENCE. CONSTRUCTION INDUSTRY DISPATCH EXPERIENCE WILL ALSO BE CONSIDERED**

The Dispatcher coordinates the schedules, assignments, and communications for Service Technicians to ensure timely, efficient, and high-quality service delivery. The Dispatcher serves as the primary point of contact for customers, technicians, and management, balancing daily workload, prioritizing urgent calls, and maintaining accurate records of service activities. This role requires excellent customer service skills, attention to detail, multi-tasking ability, and knowledge of HVAC/R systems and service operations.

Qualifications:

High school diploma or equivalent
Associate degree or HVACR/business coursework preferred
2–5 years in HVACR (or related trade) dispatching, coordination, or service administration
Familiarity with commercial HVACR service operations strongly preferred
Experience with field service/dispatch software (e.g., XOI)
Proficiency with Microsoft Office applications (Word, Excel, Outlook)
Basic understanding of commercial HVACR terminology and service workflows
Strong organizational and multitasking skills; able to manage competing priorities
Excellent verbal and written communication skills for interaction with customers, technicians, and management
Self-motivated, dependable, reliable, and punctual
Knowledge of HVAC/R service operations, preventative maintenance schedules, and workflow optimization principles
Ability to review and interpret work orders, technical notes, and reports to ensure proper technician assignments
Customer-focused, professional, and proactive
Ability to commit to overtime and flexible schedules when needed
Strong problem-solving skills to handle emergency service requests, rescheduling conflicts, and resource constraints
Attention to detail and ability to maintain accurate records in the software system
Ability to generate and interpret reports for management to monitor service and performance, technician productivity, and customer satisfaction metrics

Duties & Responsibilities:

Schedule and dispatch technicians based on skillset, priority, and availability
Adjust schedules throughout the day for delays, call-ins, emergencies, or customer changes
Optimize routes and workloads to support response times and productivity
Coordinate building access requirements and send appointment confirmations
Create, update, and close work orders in the service management platform
Ensure job documentation is complete, including technician notes, photos, materials, and time entries
Track open jobs, return visits, warranty calls, and pending parts or follow-up needs
Assist with service agreement coordination when needed
Receive and process incoming service requests via phone, email, or customer portals
Provide customers with updates, confirmations, and follow-up communication after service completion
Address basic concerns and escalate complex issues to the Service Manager
Maintain a professional, customer-focused communication standard
Provide technicians with job details, history, site instructions, and required documentation
Track technician status and progress throughout the workday
Assist with purchasing requests, parts coordination, and scheduling return visits
Ensure accurate filter and belt lists are documented in each work order based on the maintenance agreement
Support technician compliance with documentation and timekeeping
Maintain accurate job statuses and records within dispatch and CRM platforms
Support billing by verifying completed work, materials used, and recorded labor hours
Assist with warranty tracking, return visits, and inventory coordination
Assist with daily and weekly reports on service activity, open jobs, aging work orders

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

dispatcher jobs in franklin, ma

HVAC/R Dispatcher

Dispatch Coordinator

Dispatch Manager

Facilities Management Dispatcher/Office Coordinator

Customer Service Rep. In/Out Call Center

Dispatcher III

Dispatcher

Office Manager/Dispatcher

Dispatcher

Disptacher

Transportation Supervisor - ES

Police Dispatcher

DISPATCHER

Dispatcher - ROS

Police Dispatcher, 40 hours, Mixed Shift

Emergency Telecommunications Dispatcher I (ETD1)

Dispatcher - MWRTA

Gas Scheduler

FT Public Safety Dispatcher

Service Dispatcher

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