Top 119 Customer care manager Jobs in Franklin, Tn

Client Success Associate (100% Remote)
Vori Health Inc —Nashville, TN
- $70,000 - $90,000 a year
- Remote
- Mid-level
- Presentation skills
- Travel
- Paid parental leave
- Paid holidays
Quick Apply
13d
Customer Success Manager -(National) HCA
Siemens Healthineers —Nashville, TN
- $112,420 - $154,572 a year
- Full-time
- 5 years
- Bachelor of Science
- Mid-level
- Disability insurance
- Health insurance
9d
Manager, Sales and Customer Service
Macy’s —Franklin, TN
- $56,300 - $93,700 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
Sr. Customer Success Manager
GlassHouse —Franklin, TN
- Full-time
- Hybrid work
- Travel
- Mentoring
- Computer skills
13d
Aviation Insurance Client Service Advisor
CS&A Insurance —Franklin, TN
- $55,000 - $65,000 a year
- Full-time
- Marketing
- Mid-level
- Finance
- Paid holidays
- Dental insurance
6d
Client Development Representative
DAIOHS U S A INC —Nashville, TN
- Mid-level
- High school diploma or GED
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Customer Service Manager
Boot Factory Outlet —Nashville, TN
- Weekends as needed
- Merchandising
- Mid-level
- Conflict management
- Dental insurance
- Paid time off
Quick Apply
Client Sales Manager
Fitzmark —Nashville, TN
- $50,000 - $80,000 a year
- Full-time
- Background check
- Sales
- Customer service
- Free parking
- Paid training
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Gym and Gymnastics Customer Care Manager (Full-Time, Front Desk Manager)
Boost Gymnastics —Nashville, TN
- $20 - $25 an hour
- Full-time
- Mid-level
- Contracts
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
2d
Customer Service - Self Storage Manager
Public Storage —Nashville, TN
- $15 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
5d
Client Success Manager
Acumen Technology —Nashville, TN
- $65,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Continuous improvement
- Dental insurance
- Family leave
Quick Apply
Assistant Customer Care Manager
Pulte Homes Tennessee, L.P. —Brentwood, TN
- Full-time
- Construction site
- Computer literacy
- Mid-level
- On-the-job training
9d
Customer Success Manager
Cloud Range —Nashville, TN
- Full-time
- Remote
- Mid-level
- Organizational skills
- Communication skills
- Dental insurance
- 401(k)
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Client Success Manager
GeneDx —Nashville, TN
- $90,000 - $120,000 a year
- Overtime
- Remote
- 5 years
- Bachelor's degree
- Ability to sit for extended periods
Customer Care Manager
M/I Homes —Nashville, TN
- Full-time
- Clean driving record
- Management
- Construction site
- Profit sharing
- Paid parental leave
Quick Apply
Customer Service Account Manager
Resource Label Group —Franklin, TN
- Sales
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Manager, Customer Hierarchy & Operations
OMNIA Partners —Franklin, TN
- Full-time
- 5 years
- Office
- Analysis skills
Quick Apply
Lead Commercial Client Administrator
Hancock Whitney —Franklin, TN
- Full-time
- Mid-level
- Office
- Finance
6d
Enterprise Customer Success Manager
Donorbox —Nashville, TN
- $70,000 - $90,000 a year
- Remote
- English
- Mid-level
- 3 years
- Wellness program
- Paid holidays
Quick Apply
4d
Senior Customer Success Manager
Zeta Global —Nashville, TN
- $75,000 - $90,000 a year
- Remote
- 3 years
- Analysis skills
- Travel
- Health insurance
- Dental insurance
Quick Apply

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Client Success Associate (100% Remote)

Vori Health Inc
Nashville, TN

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Job Details

$70,000 - $90,000 a year
13 days ago

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Paid time off
Parental leave
Employee assistance program
Vision insurance

Qualifications

Customer communication
Stakeholder relationship building

Full Job Description

Who We Are:

Vori Health is an award-winning, nationwide, virtual-first musculoskeletal medical practice delivering evidence-based, whole-person care. Our integrated care teams help patients find the right path forward—improving outcomes while reducing unnecessary costs. We partner with employers, health plans, and strategic organizations to solve one of healthcare’s most complex and costly challenges. Our mission is to empower humanity to lead healthier lives.

The Role:

The Client Success Associate is responsible for managing a portfolio of client accounts and delivering a consistent, high-quality experience throughout the client lifecycle. As part of Vori Health's Client Success team, this role helps clients achieve their goals, realize value from their partnership with Vori, and maintain long-term engagement.

The ideal candidate is highly organized, proactive, and an excellent communicator who thrives in a fast-paced environment. Success in this role requires strong attention to detail, the ability to manage multiple priorities simultaneously, and a commitment to providing exceptional client service.

Working closely with Sales, Marketing, Clinical, Operations, Product, and Implementation teams, the Client Success Associate serves as a trusted resource for clients while helping drive satisfaction, retention, and successful renewals.

What You’ll Do:

Manage Client Relationships

Manage day-to-day relationships for an assigned portfolio of clients as part of Vori Health's Client Success team

Build and maintain positive, professional relationships with client stakeholders

Develop an understanding of each client's goals, priorities, and measures of success

Maintain regular communication with clients through meetings, reporting, and ongoing outreach

Serve as a reliable resource for client questions, requests, and support needs

Deliver a consistent and responsive client experience across all interactions

Drive Client Success and Retention

Monitor client engagement, utilization, satisfaction, and overall account health

Proactively identify risks and work with Client Success leadership and internal teams to address concerns before they impact the client experience

Help clients understand and realize the value of their partnership with Vori Health

Prepare and deliver client performance reports, business updates, and presentations

Support client renewal activities by maintaining strong relationships, demonstrating value, and ensuring client needs are addressed

Escalate complex issues appropriately and help drive timely resolution

Deliver Operational Excellence

Manage client communications, action items, and follow-up activities with a high level of organization and attention to detail

Maintain accurate client records, meeting notes, and account documentation

Track and coordinate client requests to ensure timely responses and resolution

Leverage established processes and tools to effectively manage multiple client relationships and priorities

Support member engagement and client communication initiatives

Collaborate Across Teams

Partner with Sales, Marketing, Clinical, Operations, Product, and Implementation teams to support client needs

Share client feedback and insights to help improve products, services, and processes

Identify opportunities to improve Client Success workflows, tools, and operational efficiency

Contribute to special projects and cross-functional initiatives as needed

Partner closely with Client Success Managers and leadership to build expertise through coaching, shadowing client interactions, and participating in account reviews, renewals, and client strategy discussions

Who You Are:

Core Attributes You Bring

Exceptional organizational and time-management skills

Outstanding written and verbal communication skills

Strong attention to detail and commitment to follow-through

Ability to manage multiple priorities and client requests simultaneously

Customer-focused with a passion for delivering an excellent client experience

Proactive, resourceful, and solutions-oriented

Comfortable working within established processes while exercising good judgment

Collaborative team player who works effectively across functions

Adaptable and eager to learn in a fast-paced, evolving environment

Experience You Bring

2+ years of experience in client success, customer success, account management, healthcare services, employee benefits, or a related field

Demonstrated ability to manage client relationships and deliver a high-quality customer experience

Strong communication and presentation skills with the ability to interact professionally with a variety of stakeholders

Experience managing multiple projects, deadlines, and competing priorities

Experience using CRM systems, reporting tools, and business applications

Ability to analyze information, identify trends, and communicate insights clearly

Healthcare, digital health, employee benefits, or SaaS experience preferred

Work authorization/security clearance requirements:

Authorized or able to provide required documents to work in United States or Canada.

Physical Requirements/Work Environment:

Remote work environment.

While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.

Specific vision abilities required by this job include close vision requirements due to computer work.

Ability to travel occasionally (up to 20%) for client and company meetings

Company Benefits

At Vori Health, we believe in fostering a supportive and rewarding work environment for our team members. We offer a comprehensive benefits package designed to support your overall well-being, growth, and work-life balance:

Competitive Salary & Equity: We offer competitive pay based on experience and the value you bring to the team.
Equity Options: As part of our commitment to long-term success, we offer equity options, giving you the opportunity to share in the growth of the company.
Health & Wellness: Our health benefits include medical, dental, and vision coverage to keep you and your family healthy. We also offer wellness programs and mental health resources to help you thrive both personally and professionally.
Retirement Plans: We provide a 401(k) plan and Roth options to help you plan for the future and enjoy peace of mind.
Paid Time Off (PTO): Enjoy generous paid time off, including vacation days, holidays, and sick leave, to recharge and maintain a healthy work-life balance.
Fully Remote Work: Work from your home or private office location! We offer a flexible, fully remote work environment that allows you to manage your workspace in a way that best suits your lifestyle.
Professional Development: We encourage continuous learning and growth with access to training, workshops, and Professional Development stipend for further education.
Parental Leave: We offer paid parental leave to support team members through important life moments, whether you're welcoming a child or expanding your family.
Employee Assistance Program (EAP): Access confidential counseling and support for personal or work-related challenges to maintain your well-being along with additional employee assistance programs.
We’re committed to creating a workplace where you can grow, succeed, and achieve your best. Come join our team and enjoy the benefits of a company that values its team members we call Vorriors!

EEO Statement:

Vori Health is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristics.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer care manager jobs in franklin, tn

Client Success Associate (100% Remote)

Customer Success Manager -(National) HCA

Manager, Sales and Customer Service

Sr. Customer Success Manager

Aviation Insurance Client Service Advisor

Client Development Representative

Customer Service Manager

Client Sales Manager

Gym and Gymnastics Customer Care Manager (Full-Time, Front Desk Manager)

Customer Service - Self Storage Manager

Client Success Manager

Assistant Customer Care Manager

Customer Success Manager

Client Success Manager

Customer Care Manager

Customer Service Account Manager

Manager, Customer Hierarchy & Operations

Lead Commercial Client Administrator

Enterprise Customer Success Manager

Senior Customer Success Manager

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