Top 328 Patient service representative Jobs in Franklin, Tn

Specialist, Qualifications- Brentwood, TN ($17–$21/hr.)
Synapse Health —Brentwood, TN
- $17 - $21 an hour
- On call
- HIPAA
- Mid-level
- Analysis skills
- Disability insurance
- Health insurance
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2d
Patient Services Floater- 17603
PathGroup —Nashville, TN
- Full-time
- Inventory management
- High school diploma or GED
- Driver's License
- Travel reimbursement
- Paid training
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Front Desk Associate
Pediatric Dental Care "Dr. Buzz" —Franklin, TN
- $24 - $28 an hour
- Full-time
- Dental office
- High school diploma or GED
- Pediatrics
- Paid time off
- 401(k) matching
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Front Desk Associate at Growing Chiropractic Office
Healthsource Chiropractic —Franklin, TN
- $19 - $22 an hour
- Full-time
- Clinic
- Cleaning
- In-person
- Health insurance
- Dental insurance
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11d
Medical Practice Scheduler
US Heart & Vascular —Franklin, TN
- 1 year
- Entry level
Office Coordinator
ATHENA TENNESSEE REGIONAL MSO —Franklin, TN
- Full-time
- Adults
- HIPAA
- High school diploma or GED
- Disability insurance
- Health insurance
6d
Scheduler - Main OR - Full Time Days
Williamson Health —Franklin, TN
- Full-time
- Writing skills
- English
- High school diploma or GED
- Health insurance
- Dental insurance
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Patient Care Coordinator - Medspa (Part-time)
The Look Facial Aesthetics —Franklin, TN
- $19 - $23 an hour
- Part-time
- Customer service
- Office
- US work authorization
- Employee discount
- Opportunities for advancement
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2d
Patient Service Representative
Tennessee Orthopaedic Alliance —Franklin, TN
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Profit sharing
- Health insurance
Medical Office Receptionist- Rover
LifeStance Health —Brentwood, TN
- From $20.25 an hour
- Full-time
- HIPAA
- Administrative experience
- Clinic
- Paid parental leave
- AD&D insurance
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5d
Scheduler | Outpatient Radiology| Spring Hill Imaging Services
Vanderbilt Health —Spring Hill, TN
- Full-time
- High school diploma or GED
- Data entry
- Outpatient
- Health insurance
12d
Patient Service Specialist | Outpatient Radiology | Vanderbilt Imaging Services
Vanderbilt Health —Franklin, TN
- Full-time
- HIPAA
- 3 years
- Administrative experience
- Health insurance
14d
Receptionist - Neurology Clinic - Part Time
Williamson Health —Franklin, TN
- Part-time
- Hospital
- English
- High school diploma or GED
- Health insurance
- Dental insurance
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Medical Front Office Receptionist - Brentwood Children's Clinic a Division of Summit Medical Group
Summit Medical Group, P.L.L.C. —Brentwood, TN
- Full-time
- Pass drug screening
- Mid-level
- High school diploma or GED
- Wellness program
- Health insurance
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Front Desk Patient Services Representative
MERCY HEALTH SERVICES INC —Franklin, TN
- Spanish
- English
- Mid-level
- Health insurance
- 401(k)
Quick Apply
Front Desk Health Coach
White Oak Wellness —Franklin, TN
- $18 - $22 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Health insurance
Quick Apply
Patient Service Representative Clinic
Ascension —Brentwood, TN
- Full-time
- High school diploma or GED
- Clinic
- 1 year
- Disability insurance
- Health insurance
23h
Registration Clerk - Imaging - Full Time Days Thurs, Fri, Sat 7a-7:30p
Williamson Health —Franklin, TN
- Full-time
- Hospital
- English
- Office
- Health insurance
- Dental insurance
Quick Apply
3d
Patient Services Specialist - Bone & Joint Institute- PRN
Williamson Health —Franklin, TN
- PRN
- HIPAA
- English
- High school diploma or GED
Quick Apply
Patient Services Specialist - Bone & Joint Institute - PRN
Williamson Health —Franklin, TN
- PRN
- HIPAA
- English
- High school diploma or GED
Quick Apply

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Specialist, Qualifications- Brentwood, TN ($17–$21/hr.)

Synapse Health -
Brentwood, TN

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Job Details

$17 - $21 an hour
2 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Collaborate with healthcare professionals
Customer communication
Productivity software
Cross-functional communication

Full Job Description

Who We Are:

At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.

Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.

Learn more at SynapseHealth.com and on Synapse Health's LinkedIn.

What We Need:

As a Specialist, Qualifications within the Customer Connect Center (CCC) at Synapse Health, you serve as a critical gatekeeper of clinical accuracy, documentation quality, and regulatory compliance. You are responsible for reviewing, validating, and maintaining medical documentation to ensure orders meet payer, clinical, and operational requirements before fulfillment.

In this role, you regularly interact with physician offices and, at times, prescribing providers to obtain, clarify, and validate clinical information. Your ability to efficiently interpret medical records, apply insurance and payer guidelines, and identify documentation gaps is essential to ensuring clean, timely, and compliant DME order processing.

This position is fully onsite in the Synapse Health office in Brentwood, TN (37027).

What You Will Do:

Manage incoming referrals, ensuring all required clinical and supporting documentation is obtained within established timelines.
Review, record, and maintain all incoming orders and documentation within electronic medical records and document management systems.
Coordinate and process precertification and recertification requirements for Durable Medical Equipment (DME).
Apply payer and insurance provider guidelines to determine documentation requirements and authorization eligibility.
Perform routine audits of patient medical files to ensure accuracy, completeness, and compliance with internal standards and regulatory requirements.
Identify documentation discrepancies, errors, or missing information and work directly with referral sources and provider offices to obtain clarification or corrections.
Prepare, convert, and maintain paper and electronic documentation in accordance with organizational document storage and retention policies.
Maintain compliance with policies and procedures related to documenting, storing, and retrieving medical, legal, and insurance information in accordance with federal, state, and local regulations.
Respond to inquiries related to patient charts, documentation status, and qualification requirements.
Run insurance cost estimates, collect patient responsibility information, and explain rental versus purchase options when applicable.
Present and distribute provider documentation and product education materials to patients, coordinating electronic signature collection as required.
Support educational efforts by contributing to instructional materials and assisting with training for healthcare personnel, as needed.
Act with advocacy and urgency to ensure the needs of patients, prescribers, and referral sources are met efficiently.
Deliver a high-quality patient experience while meeting established performance metrics, including productivity, documentation accuracy, call quality, member satisfaction, first call resolution, and attendance.
Maintain strict confidentiality of patient health information and adhere to HIPAA and organizational privacy standards.
Partner with program leadership and senior team members on escalated cases or complex qualification questions.
Participate in an on-call rotation to support after-hours member requests.
Perform additional duties as assigned to support operational and team objectives.

What You Have:

At Synapse Health, we've intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include:

2+ years of recent experience in healthcare equipment or durable medical equipment (DME), including roles in qualifications, customer service, logistics, transitions, or related functions.
Strong proficiency in Microsoft Office applications and the ability to quickly learn department- and role-specific systems.
Excellent organizational skills with the ability to manage high volumes of documentation accurately and efficiently.
Effective verbal and written communication skills, including collaboration with provider offices and internal teams.
Strong analytical and problem-solving abilities to identify documentation gaps, interpret guidelines, and resolve issues.
High attention to detail and a strong commitment to accuracy and compliance.
Must live within a commutable distance to Brentwood, TN as a fully onsite position.

What Sets You Apart:

Customer-Focused: Builds strong relationships and delivers patient- and provider-centered solutions.
Effective Communicator: Clearly conveys documentation requirements and expectations across multiple audiences.
Nimble Learner: Quickly adapts to changing payer guidelines, workflows, and systems.
Action-Oriented: Approaches challenges with urgency, accountability, and follow-through.
Process-Minded: Identifies opportunities to improve documentation quality and operational efficiency.
Tech-Savvy: Comfortable learning and adopting new tools, platforms, and healthcare technologies.

Compensation:

The pay range for this position is $17 – $21 per hour. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process.

What Sets Us Apart:

Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We're committed to helping our team members thrive personally and professionally, which is why our benefits include:

Professional growth opportunities with compelling career paths
Healthy work-life balance supported by generous paid time off (PTO)
Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members
401(k) savings plan with employer matching contributions

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.

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Refine Your Search

patient service representative jobs in franklin, tn

Specialist, Qualifications- Brentwood, TN ($17–$21/hr.)

Patient Services Floater- 17603

Front Desk Associate

Front Desk Associate at Growing Chiropractic Office

Medical Practice Scheduler

Office Coordinator

Scheduler - Main OR - Full Time Days

Patient Care Coordinator - Medspa (Part-time)

Patient Service Representative

Medical Office Receptionist- Rover

Scheduler | Outpatient Radiology| Spring Hill Imaging Services

Patient Service Specialist | Outpatient Radiology | Vanderbilt Imaging Services

Receptionist - Neurology Clinic - Part Time

Medical Front Office Receptionist - Brentwood Children's Clinic a Division of Summit Medical Group

Front Desk Patient Services Representative

Front Desk Health Coach

Patient Service Representative Clinic

Registration Clerk - Imaging - Full Time Days Thurs, Fri, Sat 7a-7:30p

Patient Services Specialist - Bone & Joint Institute- PRN

Patient Services Specialist - Bone & Joint Institute - PRN

I want to receive the latest job alert for patient service representative in franklin, tn

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