Top 15 Service desk technician Jobs in Franklin, Tn

Service Desk Technician (Remote)
Trace3 —Nashville, TN
- $23 - $27 an hour
- Remote
- Microsoft Outlook
- High school diploma or GED
- Computer networking
- Health savings account
- Disability insurance
End-User Support Technician
Stewart Title Guaranty Company —Brentwood, TN
- Online Application
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Employee stock purchase plan
- Health insurance
Sr. Desktop Technician
Specialized Dental Partners —Franklin, TN
- $90,000 - $100,000 a year
- Full-time
- Computer science
- Surgery
- Computer Science
2d
Desktop Support Technician
Columbia State Community College —Columbia, TN
- $52,300 - $62,760 a year
- Full-time
- Mid-level
- Windows
- Analysis skills
- Paid holidays
- Health insurance
2d
Service Technician
Software Technology Inc —Nashville, TN
- Entry level
Quick Apply
Temporary - Computer Lab/Help Desk Technician (Pool)
Nashville State Community College —Nashville, TN
- $20 an hour
- Temporary
- Background check
- Classroom
- Computer literacy
Computer Technician
Nashville State Community College —Nashville, TN
- $45,727.50 - $54,873.00 a year
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Mid-level
Sr. Desktop Technician
Specialized Dental —Franklin, TN
- $90,000 - $100,000 a year
- Full-time
- Computer science
- Surgery
- Computer Science
2d
Computer Technician Coordinator
Nashville State Community College —Nashville, TN
- $48,562 - $60,703 a year
- Full-time
- Background check
- Classroom
- Computer literacy
Desktop Support Technician
Ovation Workplace Services Inc —Murfreesboro, TN
- $21 - $23 an hour
- Weekends as needed
- Computer Science
- Office
- Master's degree
Quick Apply
IT Tech & Sim Support Specialist
Covista —Nashville, TN
- $38,894.07 - $68,341.37 a year
- Weekends as needed
- Laboratory
- Classroom
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
1d

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Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
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IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
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Service Desk Technician (Remote)

Trace3 -
Nashville, TN

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Job Details

$23 - $27 an hour

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Desktop computer repair
Microsoft Outlook
Microsoft Exchange
High school diploma or GED
Email configuration (technical support)
Desktop (troubleshooting support)
CompTIA Network+
Computer networking
DNS
Desktop administration
Peripheral hardware support
CompTIA A+
Active Directory management
VPN

Full Job Description

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the "big picture." We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The "Stuff" it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it's due and demonstrate transparency. We "bring the weather" by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

About the Role:

The Service Desk Technician will provide services and support for a wide variety of customers, including multiple subscribers to the Company's monitoring and contract Service Desk offerings. In addition, this position will act as a customer liaison for the Service Desk team as assigned. This position will also be responsible for updating runbook documentation as required or requested.

What You'll Do:

Monitor ticketing system service boards, inbound email, and receive inbound phone calls.
Support multiple customer environments.
Troubleshoot basic end-user desktop issues.
Act on requests and notifications in accordance with defined procedures, which vary by client.
Self-manage assigned tasks in accordance with Service Desk guidelines.
Create and manage workflow incidents within approved ticket and monitoring solutions.
Create and escalate incident response tickets.
Assist with new hire training.
Serve as an escalation point for Associate Service Desk Technicians when issues arise with incidents.

REQUIRED SKILLS AND EXPERIENCE:

A high school diploma or GED is required.
A minimum of 2 years of experience with various IT systems and applications.
- Microsoft Active Directory, Outlook, Exchange, O365, and others.
- Various VPN technologies, end-user computing systems, and peripherals.
Certifications: CompTIA A+, Network +; MS-900 (Microsoft 365 Fundamentals) preferred.
DNS knowledge and how it applies to network devices.
Strong written and oral communication skills.
Strong interpersonal skills.
Ability to constantly adapt to rapid change.
Intuitive ability to gather data, diagnose, and troubleshoot end-user technology.
Ability to confidently explain and deliver complex recommendations.
Personally and professionally self-motivated.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong desire to exceed customer service and expectations.
Strong documentation skills for tasks that will ultimately improve the team's knowledge base.

The Perks

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Our Commitment

At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.

We're committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview, please email [email protected].

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

Apply Now

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service desk technician jobs in franklin, tn

Service Desk Technician (Remote)

End-User Support Technician

Sr. Desktop Technician

Desktop Support Technician

Service Technician

Temporary - Computer Lab/Help Desk Technician (Pool)

Computer Technician

Sr. Desktop Technician

Computer Technician Coordinator

Desktop Support Technician

IT Tech & Sim Support Specialist

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