Top 846 Sr. customer success Jobs in Franklin, Tn

Associate Customer Success Management
Censis —Nashville, TN
- $62,900 - $105,000 a year
- Surgery
- Mid-level
- Communication skills
Customer Success Specialist
My Senior Health Plan —Brentwood, TN
- Full-time
- Mid-level
- Training & development
- 2 years
- Profit sharing
- Paid time off
Quick Apply
Senior Property Care Manager
Milosi —Franklin, TN
- $65,000 - $85,000 a year
- Full-time
- Spanish
- English
- Residential
- Profit sharing
- Paid holidays
Quick Apply
Sales Representative II - Service
ENFRA LLC —Nashville, TN
- Full-time
- Microsoft Word
- Microsoft Excel
- Office
- Opportunities for advancement
2d
Senior Maintenance Manager - Manufacturing
Innophos —Nashville, TN
- 5 years
- Office
- Ability to climb stairs
- Paid parental leave
- Disability insurance
Quick Apply
Radiology Technologist
TriStar StoneCrest Medical Center —Smyrna, TN
- Full-time
- Adults
- Mid-level
- Children
- Employee stock purchase plan
- Disability insurance
Quick Apply
Radiologic Technologist
TriStar Skyline Medical Center —Nashville, TN
- Full-time
- Mid-level
- Radiology
- Employee stock purchase plan
- Disability insurance
Quick Apply
CT Tech
TriStar Southern Hills Medical Center —Nashville, TN
- Weekends only
- Mid-level
- Radiology
- Employee stock purchase plan
- Disability insurance
Quick Apply
Senior Sales Executive
Infopro Digital Services Limited —Nashville, TN
- Full-time
- Hybrid work
- Customer service
- 5 years
- Office
- Paid holidays
- Disability insurance
Quick Apply
Head of Marketing - Events
Infopro Digital Services Limited —Nashville, TN
- Hybrid work
- Senior level
- Communication skills
- Commercial
- Paid holidays
- Disability insurance
Quick Apply
Senior Mortgage Loan Officer-Home Lending Center ILC
PNC Financial Services Group —Nashville, TN
- $37,440 - $45,157 a year
- Full-time
- Customer service
- Data analysis skills
- No degree
- Wellness program
- Health savings account
Senior Mortgage Loan Officer-HLC SIT
PNC Financial Services Group —Nashville, TN
- $37,440 - $44,990 a year
- Full-time
- Customer service
- Data analysis skills
- No degree
- Wellness program
- Health savings account
Senior IT M365 Engineer - Hybrid
Surgery Partners —Nashville, TN
- Full-time
- Hybrid work
- Office
- Analysis skills
- Continuous improvement
- Health savings account
- Health insurance
Quick Apply
8h
Commercial National Accounts Sales Manager
A.O. Smith —Nashville, TN
- Full-time
- Residential
- Analysis skills
- Product management
- Disability insurance
- Health insurance
Quick Apply
Sales Consultant - Aesthetics
Confidential —Brentwood, TN
- $40,000 - $120,000 a year
- Full-time
- Background check
- Computer literacy
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Business Development Manager
TN HomeBuyers —Nashville, TN
- $50,000 - $160,000 a year
- Customer service
- 5 years
- Analysis skills
Quick Apply
HVAC Service Technician
Copeland Home Services —Franklin, TN
- Up to $150,000 a year
- Overtime
- Background check
- Clean driving record
- Mid-level
- Paid training
- Health savings account
Quick Apply
Territory Manager - Outside Sales
Priority-1 Inc. —Nashville, TN
- $40,000 a year
- Full-time
- Mid-level
- Office
- Business development
- Profit sharing
- Health savings account
Quick Apply
BCG Platinion | Principal, Enterprise Solutions
Boston Consulting Group —Nashville, TN
- $230,000 a year
- Full-time
- Oracle
- Engineering
- Urgent Care
- Profit sharing
- Paid parental leave
Operations Manager- Fleet Intermodal Maintenance
P&B Fleet Services —Nashville, TN
- $70,000 - $90,000 a year
- Full-time
- Bilingual
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply

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Associate Customer Success Management

Censis -
Nashville, TN

Apply Now

Job Details

$62,900 - $105,000 a year

Qualifications

Customer communication

Full Job Description

Position Summary: The Associate Customer Success Manager is responsible for supporting the Senior Customer Success Manager team with the objective of providing white glove service to Censis customers, while driving long-term strategic relationships, adoption, and growth opportunities across a high volume of accounts. This role focuses on ensuring successful product use, retention, and a positive experience for clients at scale, while growing client utilization and subscription footprint. The Associate Customer Success Manager serves as an internal advocate for the customer, through conveying the value of CensiTrac and other Censis solutions and being the frontline of communication. This position requires extreme attention to detail, time management, organization, and excellent written and verbal communication skills. As we scale our Customer Success Manager team, furthering personal development and team success is a top priority.

Specific Responsibilities:

Serve as a day-to-day support resource for the Customer Success team, helping Sr. CSMs maintain "white glove" service across assigned hospital systems and facilities
Act as an advisor to customers to ensure they’re leveraging the solution effectively
Manage requests from current customers such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
Support QBR preparation — pulling data, building slides/reports, and tracking action items to closure
Support Sr. CSMs on cross-sell lead handling — building and preparing quotes, delivering brief product demos, and gathering implementation data to keep opportunities moving
Coordinate and complete onsite and virtual visits to deliver product training and coaching across the customer lifecycle
Triage and route customer inquiries, escalations, and support requests to the appropriate team member, ensuring timely follow-up
Partner cross-functionally with Sales, Support, and Implementation teams to ensure smooth handoffs and consistent client experience
Support special projects and rollouts as assigned by customer success leadership
Collaborate with Sales Analyst on reporting to identify risks and opportunities

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Censis

Censis, the first company to engineer a surgical asset management system that tracks down to the instrument and patient levels, has continually set the standards for the sterile processing industry.From the beginning, Censis has recognized the vital connection between perioperative innovation and efficiency, unparalleled customer care and improved operational performance. By continuing to invest in technology, ease of integration, education and support, Censis provides solutions that empower hospitals and healthcare providers to stay compliant and ahead of healthcare’s rapidly changing environment. With Censis, you’re positioned to start ahead and stay ahead, no matter what the future holds.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

Pay Range
The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 62900 - 105000

The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 62900 - 105000

Apply Now

Refine Your Search

sr. customer success jobs in franklin, tn

Associate Customer Success Management

Customer Success Specialist

Senior Property Care Manager

Sales Representative II - Service

Senior Maintenance Manager - Manufacturing

Radiology Technologist

Radiologic Technologist

CT Tech

Senior Sales Executive

Head of Marketing - Events

Senior Mortgage Loan Officer-Home Lending Center ILC

Senior Mortgage Loan Officer-HLC SIT

Senior IT M365 Engineer - Hybrid

Commercial National Accounts Sales Manager

Sales Consultant - Aesthetics

Business Development Manager

HVAC Service Technician

Territory Manager - Outside Sales

BCG Platinion | Principal, Enterprise Solutions

Operations Manager- Fleet Intermodal Maintenance

I want to receive the latest job alert for sr. customer success in franklin, tn

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