Top 3388 Systems/technical support Jobs in Franklin, Tn

Customer Support Analyst
Vaco by Highspring —Nashville, TN
- $60,000 - $70,000 a year
- Mid-level
- In-person
- Health insurance
- Dental insurance
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IT Support Technician
Atmos Energy —Franklin, TN
- Full-time
- Computer literacy
- Mid-level
- Office
Technical Customer Support Rep II
SPX —Franklin, TN
- Mid-level
- Office
- 3 years
- Tuition reimbursement
Maintenance Technician
Magnera Corporation —Nashville, TN
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
Field Service Engineer - Industrial Printing
Durst Image Technology US —Nashville, TN
- $60,000 - $80,000 a year
- Full-time
- Computer literacy
- English
- Mid-level
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Revenue Operations Manager
Homestyle Direct —Franklin, TN
- $75,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- Health insurance
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Physician Assistant - Pediatric CVOR
Vanderbilt University Medical Center —Nashville, TN
- Full-time
- Surgery
- Research
- Mid-level
- Disability insurance
- Health insurance
Mental Health Therapist - Tennessee
NOCD —Nashville, TN
- $0 a year
- Weekends as needed
- Remote
- LMFT
- Licensed Clinical Social Worker
- LPC
- Paid parental leave
- Health insurance
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NICU Advanced Practice Provider (NNP, CPNP-AC, PA) - $15k Sign On Bonus for Eligible Candidates
Vanderbilt University Medical Center —Nashville, TN
- Full-time
- Nursing
- Writing skills
- Inpatient
- Disability insurance
- Health insurance
Manufacturing Engineer
Aquabiliti —Nashville, TN
- $75,000 - $95,000 a year
- Full-time
- ERP systems
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
CNC Maintenance Technician
Laborup —La Vergne, TN
- $68,000 - $80,000 a year
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
5d
Service Technician
BearCom —Nashville, TN
- Mid-level
- 3 years
- Analysis skills
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Automotive Technical Trainer (Technical Trainer) ( Nashville, TN)
Club Assist —Nashville, TN
- From $78,000 a year
- Extended hours
- Background check
- Classroom
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
13d
Electrical Service Technician
Strada Services LLC —La Vergne, TN
- Weekends as needed
- Bilingual
- Background check
- Clean driving record
- AD&D insurance
- Dental insurance
Neonatal Pediatric Transport Registered Nurse- Clarksville
Vanderbilt University Medical Center —Nashville, TN
- Full-time
- Nursing
- RN License
- Primary Care
- Disability insurance
- Health insurance
Heavy Equipment Mechanic
Barlow Inc —La Vergne, TN
- From $26 an hour
- Email
- ASE Certification
- Mechanic experience
- Construction site
- Paid holidays
- Health insurance
Quick Apply
NP or PA - Surgical CVICU - Nights
Vanderbilt University Medical Center —Nashville, TN
- Full-time
- Nursing
- Surgery
- Writing skills
- Disability insurance
- Health insurance
Multimedia AV Technician / Scheduler
Technical Operations Inc —Nashville, TN
- $51,000 - $52,000 a year
- Full-time
- Hybrid work
- Mid-level
- In-person
- Communication skills
- Health insurance
- 401(k)
Quick Apply
MRI Tech - Weekend Nights - $10k Sign on
Vanderbilt University Medical Center —Nashville, TN
- Weekends as needed
- Anatomy knowledge
- Mid-level
- ARRT Certification
- Relocation assistance
- Health insurance
Construction Coordinator (GIS)
Project Resources Group —Nashville, TN
- $32 - $38 an hour
- Full-time
- Google Workspace
- 5 years
- Research
- Paid holidays
- Disability insurance
Quick Apply

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Customer Support Analyst

Vaco by Highspring -
Nashville, TN

Quick Apply

Job Details

$60,000 - $70,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Customer satisfaction tracking
Managing clients in a customer support role
SaaS platforms
Experience with SaaS (as product category for technical sales engineers)
Presentation preparation
Customer support
Productivity software
SaaS

Full Job Description

Customer Support Analyst
Type: Permanent
Location: Remote (Preference for Nashville-based candidates; optional onsite collaboration available)
Salary: $60-65K- DOE

Join a growing fintech/regtech organization supporting customers across banking, financial verification, and compliance-related platforms
Provide frontline customer support via phone, email, and ticketing systems while troubleshooting SaaS platform issues, login support, billing questions, and request statuses
Work primarily within HubSpot for ticket management and collaborate with engineering teams through Jira escalations
Assist customers during a major platform migration by supporting new workflows, training materials, and updated documentation

Top Required Experience:

3+ years of customer support, customer success, account management, or similar client-facing experience
Prior SaaS-based fintech, regtech, banking technology, or financial services experience strongly preferred
Experience troubleshooting within a SaaS/software environment
Proven ability to manage multiple open cases while maintaining strong customer satisfaction metrics

Preferred Technical Skills:

HubSpot experience strongly preferred
Jira experience preferred for engineering escalations
Zendesk and Salesforce familiarity considered a plus
Experience with AI tools such as Claude, Freddy AI, or similar platforms highly valued
Strong Microsoft Office skills required, especially PowerPoint

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
Virginia residents may access our state specific policies here.
Residents of all other states may access our policies here.
Canadian residents may access our policies in English here and in French here.
Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

the individual’s skill sets, experience and training;
licensure and certification requirements;
office location and other geographic considerations;
other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

Quick Apply

Refine Your Search

systems/technical support jobs in franklin, tn

Customer Support Analyst

IT Support Technician

Technical Customer Support Rep II

Maintenance Technician

Field Service Engineer - Industrial Printing

Revenue Operations Manager

Physician Assistant - Pediatric CVOR

Mental Health Therapist - Tennessee

NICU Advanced Practice Provider (NNP, CPNP-AC, PA) - $15k Sign On Bonus for Eligible Candidates

Manufacturing Engineer

CNC Maintenance Technician

Service Technician

Automotive Technical Trainer (Technical Trainer) ( Nashville, TN)

Electrical Service Technician

Neonatal Pediatric Transport Registered Nurse- Clarksville

Heavy Equipment Mechanic

NP or PA - Surgical CVICU - Nights

Multimedia AV Technician / Scheduler

MRI Tech - Weekend Nights - $10k Sign on

Construction Coordinator (GIS)

I want to receive the latest job alert for systems/technical support in franklin, tn

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