Now Brewing – Technology Installation Manager, Retail Equipment Installation! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. This position contributes to Starbucks success by delivering and supporting technology hardware installation in support of technology initiatives for a pair of specific regions in North America.
As a Technology Installation Manager – Global Technology, you will provide total ownership to coordinate and support the installation of retail technology for new and existing stores, relocations and renovations. This role requires proficiency in retail infrastructure, hardware configuration, store design, procurement and project management. This role focuses on continuous process improvement through effective collaboration across various technology and business functions. Technology Installation Managers will partner closely with Starbucks Technology and key business stakeholders, collaborating on project planning and execution, and project delivery. In addition to delivering new technology and enhancing/supporting existing systems, an effective Technology Installation Manager contributes relevant technical, functional, and process expertise, negotiates and drives alignment with Operations and Store Development, and coaches/mentors analysts supporting tactical checkout and installation processes.
As a Technology Installation Manager you will...
Technology Installation Support
- Supports new store, relocation and renovation project installation efforts by handling all procurement of equipment, supporting the configuration and checkout processes and providing hyper care support post installation.
- Owns drawing review and procurement of technology for all new store, relocation and renovation projects within their assigned regions.
- Partners closely with Operations in the field to coordinate and resolve all issues and concerns related to new store, relocation and renovation projects.
- Proactively identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)
- Leverages an Agile mindset and continuous improvement practices to continually create efficiencies across all team processes.
- Considers overall user technology experience in thoughtfully implementing solutions.
- Manages assigned projects with a clear understanding of business and technology context.
- Works independently with regular guidance from leadership.
- Ensures that project status reports are relevant, transparent, and add value.
- Partners with relevant IT and business hiring managers to ensure that the projects have the skillsets and resources required for delivery.
- SME on technology being installed as a project for existing locations.
Configuration & Installation
- Oversees application and hardware configuration in support of technology delivery initiatives.
- Partners with Technology Products and Services on new technology POCs and installation documentation.
- Defines and develops approaches for hardware configuration, staging and installation.
- Supports hardware checkout testing efforts by developing/refining processes, preparing analysts for new technology, creating documentation, and validating processes.
- Utilizes ServiceNow and other systems to track progress and report out to leadership.
Production Support
- Provide hyper care support for new stores, relocations and renovations and helps resolve all issues reported within the first two weeks post install.
- Demonstrates system proficiency and leverages subject matter expertise to perform root cause analysis and assess issue trends in partnership with the Chronic Issues Team.
- Coordinates issue resolution with vendors and/or cross-functional teams. Provides timely and thorough communication regarding issue status/resolution with end-users and other key stakeholders.
- Creates and maintains systems documentation (e.g. Wiki, Knowledge Base Articles)
- Develops and facilitates system training.
Leadership
- Partners with business and proposes solutions/improvements.
- Works effectively in a self-directed manner with minimal direction from lead and/or manager.
- Leads smaller streams of work. Interfaces across all organization levels comfortably.
- Generates new ideas and influences decisions within and outside team.
- Mentors team members and peers in developing required technical skills, functional knowledge, and business acumen.
- Demonstrates knowledge of industry trends and innovative thought leadership
We’d love to hear from people with:
- 5+ years of relevant experience as a project manager, including 1+ year in an IT or software development setting
- Bachelor’s degree
Preferred Qualifications:
Demonstrates working knowledge of all facets of retail hardware and technology operations.- Strong knowledge of hardware configuration and key integration points of relevant applications/modules/platforms.
- Working understanding of continuous improvement mindset and methodologies.
- Ability to couple technology expertise with deep understanding of business operations to deploy highly reliable, scalable, and sustainable global technology solutions.
- Collaboratively and objectively assesses benefits, costs, and viability of proposed solution options and drives alignment across a diverse group of stakeholders.
- Applies knowledge of business principles and technology practices to achieve successful outcomes in cross-functional activities.
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
- If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
We believe we do our best work when we're together, which is why we're onsite four days a week.
Join us and inspire with every cup. Apply today!
Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected] or 1(888) 611-2258.
