Top 300 Senior quality technician Jobs in Franklin Ma

Senior Support Technician
Paragus Strategic IT —Worcester, MA
- $74,000 - $130,000 a year
- Full-time
- 5 years
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
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Remote LTC Pharmacy Data Entry Technician
Symbria —Auburn, MA
- Weekends as needed
- Remote
- Mid-level
- High school diploma or GED
- Data entry
- Continuing education credits
- Disability insurance
Senior Electrical Design Engineer
Murata Power Solutions —Westborough, MA
- $129,000 - $150,000 a year
- Full-time
- Research
- Analysis skills
- Supervising experience
- Health savings account
- Paid holidays
Heavy Equipment Technician (Shop)
Bobcat of Rhode Island —Warwick, RI
- $72,000 - $77,000 a year
- 8 hour shift
- Background check
- Spanish
- Dealership
- Paid training
- Health savings account
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Center Clinical Manager
Community Autism Services —Brockton, MA
- $90,000 - $115,000 a year
- Full-time
- 5 years
- Clinic
- Doctor of Philosophy
- Health insurance
- Dental insurance
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Senior Electronic Calibration & Repair Technician
IET Labs, Inc. —West Roxbury, MA
- $28 - $38 an hour
- Full-time
- Mid-level
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
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Board Certified Behavior Analyst (BCBA)
Community Autism Services —Worcester, MA
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Spanish
- Management
- Clinic
- Mileage reimbursement
- Disability insurance
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Board Certified Behavior Analyst (BCBA)
Community Autism Services —Brockton, MA
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- Spanish
- Management
- Clinic
- Mileage reimbursement
- Disability insurance
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HVAC Service Technician (4+ Years)
Pro Comfort Control A/C & Heating Installation —Framingham, MA
- $33 - $50 an hour
- Full-time
- Clean driving record
- Customer service
- Mid-level
- Fuel card
- Paid holidays
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Commercial Dock & Door Service Technician
Miner, LTD —Boston, MA
- $25 - $35 an hour
- Overtime
- Clean driving record
- Mid-level
- Analysis skills
- Paid holidays
- Health insurance
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Service Technician
Atlas Copco Group —Framingham, MA
- $25 - $36 an hour
- Overtime
- English
- Mid-level
- Residential
- Paid training
- Disability insurance
CT Technologist II – Night Shift - $20,000 Sign On Bonus
Beth Israel Lahey Health —Boston, MA
- $49.00 - $72.81 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
Board Certified Behavior Analyst - Drive Excellence in an ABA Center!
Autism Care Partners —Woonsocket, RI
- $80,000 - $85,000 a year
- Full-time
- 18 years or older
- Microsoft Outlook
- Management
- Continuing education credits
- Paid holidays
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3d
Board Certified Behavior Analyst - Drive Excellence in an ABA Center!
Autism Care Partners —Pawtucket, RI
- $80,000 - $85,000 a year
- Full-time
- 18 years or older
- Microsoft Outlook
- Management
- Continuing education credits
- Paid holidays
Quick Apply
3d
Medway Production Repair - Technician Production 1
Spencer Technologies —Medway, MA
- $18 - $20 an hour
- Full-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Senior BCBA
Autism Care Partners —Worcester, MA
- $82,500 - $87,500 a year
- Full-time
- 18 years or older
- Microsoft Outlook
- Management
- Continuing education credits
- Paid holidays
Quick Apply
Mobile Phone Repair Technician
uBreakiFix —Natick, MA
- $18 - $21 an hour
- Full-time
- Background check
- Inventory management
- Customer service
Quick Apply
IT Support Technian II -Help Desk
Freedom Technology Solutions, Inc. —Johnston, RI
- $55,000 - $70,000 a year
- Full-time
- Computer Science
- Heavy lifting
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Lead Electro-Mechanical Technician (Manufacturing) 3rd Shift $3000 Sign on Bonus
WM —Avon, MA
- $35 - $46 an hour
- Overtime
- 18 years or older
- Pass drug screening
- Mid-level
- Paid training
- Employee stock purchase plan
Board Certified Behavior Analyst - Drive Excellence in an ABA Center!
Autism Care Partners —Cranston, RI
- $80,000 - $85,000 a year
- Full-time
- 18 years or older
- Microsoft Outlook
- Management
- Continuing education credits
- Paid holidays
Quick Apply

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senior quality technician jobs near franklin ma

Senior Support Technician

Paragus Strategic IT -
Worcester, MA

Quick Apply

Job Details

Full-time
$74,000 - $130,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Cell phone reimbursement
Vision insurance
401(k) matching
Employee stock ownership plan
Opportunities for advancement

Qualifications

Optimizing workflow processes
ConnectWise
Customer communication
Customer relationship building
Defect resolution root cause analysis
Automation
Technical documentation
5 years
Defect analysis
Coaching
Client rapport building
Server troubleshooting
Microsoft Exchange
Incident Escalation
Firewall
Email configuration (technical support)
Cloud service support
Continuous improvement
Team training
Customer support ticket management
Mentoring
Scripting
Problem management
Network routing
Technical training
Root cause analysis
Senior level
Escalation handling
Leadership
Communication skills

Full Job Description

Senior Case Agent

Summary

Paragus IT is the largest outsourced IT vendor in the Pioneer Valley, and we are just getting started. We aspire of serving 1000 customers across the entire country, and we won’t stop until we get there. Ranked as one of Forbes Small Giants, we have an intense focus on culture, people, process, and continuous improvement. We are determined to be the best at everything we do, and we aren’t afraid to do the hard work required to get there.

We’re on a mission to deliver peace of mind through human-first IT experiences. We’re not just fixing problems - we’re building trust. As a Senior Case Agent, you’ll be the go-to expert for our most complex technical challenges, leading with empathy, precision, and expertise. You’ll support clients across networking, Microsoft 365, and application environments - all while mentoring your peers, strengthening documentation, and modeling what exceptional IT service looks like. This position is part of our Service Desk team and reports directly to the Service Team Manager. The ideal candidate is an independent problem-solver who knows when to raise the flag and loves turning chaos into calm.

You will succeed in this role if you:

Can troubleshoot complex issues involving networking, Microsoft 365 and Application support.
Communicate clearly and compassionately, translating technical fixes into client peace of mind.
Can swat away a nerf dart while troubleshooting an issue
Take ownership of tough cases and raise the flag quickly when you need backup.
Mentor other technicians through documentation, training, and collaboration.
Thrive in a fast-paced environment and can adapt priorities in a client crisis.
Live by our Service Excellence principles - combining technical precision with exceptional human connection.

Qualifications:

5+ years of experience in IT support, systems administration, or network engineering
Strong technical expertise across Microsoft 365, including mailflow, Exchange Online, and security compromise response
Advanced knowledge of networking concepts such as firewalls, VPNs, and routing/switching
Proficient in application support, endpoint/server troubleshooting, and security fundamentals
Proven experience conducting Root Cause Analyses (RCA) and documenting clear, lasting resolutions
Familiarity with help desk ticketing systems such as ConnectWise, Autotask, or similar MSP tools
Excellent communication skills—able to translate technical findings into clear, empathetic explanations for clients and colleagues
Calm under pressure with the ability to stay composed and effective during client crises
Naturally curious and resourceful, asking great questions and digging deep to find solutions
Highly self-motivated and accountable; takes ownership of complex issues while knowing when to escalate for support
Strong mentoring mindset; enjoys coaching and guiding others to improve their technical capability
Proactive contributor to process improvement, documentation, and automation efforts
Ability to balance speed with quality, ensuring solutions are efficient and built to last
Scripting or automation experience is a plus

Responsibilities

Troubleshoots and resolves technical issues either remotely or at a client site within defined SLAs
Participates on projects as assigned
Provides technical assistance for escalated issues
Appropriately manages expectations of clients and peers
Provides on-call 24/7 support after business hours at least 3 weeks per year
Lead and perform Root Cause Analyses (RCA) for recurring or complex client issues.
Apply Service Excellence Principles in daily workflow to deliver human-first solutions.
Maintain high standards for case documentation and communication.
Proactively identify opportunities to improve documentation, internal processes, or client configurations.

Ideal Candidate

You’re curious, calm under pressure, and thrive when helping others. You bring a mix of deep technical skill and genuine empathy - knowing that clients don’t just want fixes, they want confidence. You can lead yourself, but you’re quick to collaborate and raise the flag when a case needs backup. You’re passionate about building lasting client relationships through trust and transparency, mentoring others, and sharing your ideas about how we can make Paragus an even better company. Lastly, we hope you love beer – whether that be Root Beer or a local IPA – because we certainly enjoy ending a successful day with a pour from one of our private taps in our staff pub. Beer not your thing? That’s fine, we’re also really into great coffee and tacos.

Compensation and Benefits:

As a Partner at Paragus, you'll enjoy:

Culture, culture, culture! Think: fun events, good beer, and great snacks, but most importantly, amazing people that you’ll look forward to seeing every day.
Employee ownership; that’s right, you’re not just an employee, you’re an owner!
Self-driven Career Advancement opportunities
401K Plan + Matching up to 4%
Medical, Dental and Vision Insurance (Paragus pays up to 90% of your Premium)
Extra-curricular optional committees, training classes, Paragus University Courses and mentorship
A monthly stipend for your cell phone
Need a car for a day or so, just borrow ours!

Hybrid Work Policy: Whether you’re saving on gas, time, or just enjoying the freedom of flexibility, remote work can directly contribute to your health and happiness. As a full-time employee you will be eligible to work remotely two days a week once you have successfully completed your onboarding.

Paid Time Off: We at Paragus strive to not only promote but more importantly, prioritize a healthy work-life balance. As a full-time employee you will be eligible for our Flexible Vacation policy, which provides our employees with an un-capped bank of paid time off to use for vacation. Outside of the Flexible Vacation policy we also provide 5 days of sick time and personal leave, as well as 6 paid holidays.

Employee-owned company: Why be an employee when you can be an owner? As a Partner of Paragus IT, what you say matters! We highly value our partners insights, and many times put recommendations to play. Additionally, you’ll see the direct impact of accomplishments through our ESOP program!

Status: Full Time, Salaried, Exempt

Hours: Monday-Friday 8 am to 4:30 pm

Compensation: $74K-$130K

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Quick Apply

Refine Your Search

senior quality technician jobs in franklin ma

Senior Support Technician

Remote LTC Pharmacy Data Entry Technician

Senior Electrical Design Engineer

Heavy Equipment Technician (Shop)

Center Clinical Manager

Senior Electronic Calibration & Repair Technician

Board Certified Behavior Analyst (BCBA)

Board Certified Behavior Analyst (BCBA)

HVAC Service Technician (4+ Years)

Commercial Dock & Door Service Technician

Service Technician

CT Technologist II – Night Shift - $20,000 Sign On Bonus

Board Certified Behavior Analyst - Drive Excellence in an ABA Center!

Board Certified Behavior Analyst - Drive Excellence in an ABA Center!

Medway Production Repair - Technician Production 1

Senior BCBA

Mobile Phone Repair Technician

IT Support Technian II -Help Desk

Lead Electro-Mechanical Technician (Manufacturing) 3rd Shift $3000 Sign on Bonus

Board Certified Behavior Analyst - Drive Excellence in an ABA Center!

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