Full-Time | Primarily Remote | Facilities/Construction Experience Required | After-Hours Availability Required
Some people thrive on routine.
Checking boxes.
Answering emails.
Watching the clock.
Doing the same thing every day.
If that's what you're looking for, this isn't the job for you.
At RKB Facility Solutions, no two days are alike.
One minute you're helping a luxury retailer reopen after an unexpected maintenance issue. The next, you're making phone calls, sending texts, coordinating with contractors across the country, updating a client, solving a scheduling conflict, and making sure every detail has been handled before anyone has to ask.
Our clients don't call us because they need someone to process a work order.
They call us because they need someone who immediately takes ownership, communicates with confidence, and gives them the reassurance that everything is under control.
If you understand urgency, enjoy helping people, adapt easily to changing situations, and find satisfaction in bringing order to organized chaos, keep reading.
WHO WE ARE
RKB Facility Solutions provides nationwide repair, maintenance, and construction coordination for some of the country's most recognizable retail, restaurant, healthcare, and commercial brands.
Our clients expect more than a vendor. They expect a trusted partner.
We deliver concierge-level service by responding quickly, communicating proactively, solving problems creatively, and taking ownership from the moment a request comes in until the job is complete. Our clients know that when they call RKB, they're placing their problem in capable hands.
We don't believe in pushing paper.
We believe in taking ownership.
We believe in solving problems.
THE OPPORTUNITY
We're looking for a Facilities Solutions Coordinator to join our growing team.
This is not an administrative assistant, receptionist, or traditional office coordinator position. We're looking for someone who has already worked in facilities management, repair and maintenance, construction coordination, or a closely related environment, and who understands what it means to manage vendors, respond to escalations, coordinate urgent service, and keep a job moving from request through completion.
We're looking for professional problem solvers.
As a Facilities Solutions Coordinator, you'll become the central point of communication between clients, contractors, vendors, and your teammates. You'll take ownership of maintenance and construction projects from the moment they arrive until the work is complete, ensuring every client receives the exceptional level of service that has become synonymous with the RKB name.
Your day will involve constant communication by phone, text, and email while managing multiple fast-paced projects at once.
Specifically, you'll:
- Communicate with clients, contractors, vendors, and teammates by phone, text, and email
- Create formal quotes to present to clients
- Coordinate service requests and schedule repairs
- Keep multiple projects moving simultaneously without letting details fall through the cracks
- Follow up proactively with vendors and clients to keep work moving
- Solve problems before they become bigger problems
- Keep clients informed every step of the way
- Source, coordinate, and manage vendors and contractors from dispatch through job completion
- Review vendor pricing and scopes of work for reasonableness and accuracy
- Negotiate pricing, timelines, and expectations with vendors when appropriate
- Recognize when a vendor's price, timeline, or proposed solution doesn't make sense and know when to push back, seek alternatives, or escalate
- Create accurate client quotes based on vendor pricing, scope, and required margins
- Treat every client as though they're your only client, delivering the concierge-level service RKB is known for
INDUSTRY EXPERIENCE REQUIRED
We are specifically looking for someone with hands-on experience in facilities management, repair and maintenance, construction coordination, or a similar service environment.
You should already understand how to work directly with vendors and contractors, coordinate service calls, manage escalations, evaluate timelines, and navigate the realities of urgent facilities requests.
Administrative experience alone, even within a construction or facilities company, is not sufficient for this role.
Experience with facilities management/work-order platforms is strongly preferred. Familiarity with one or more of the following is a major plus:
ServiceNow, ServiceChannel, Fexa, Ecotax, Corrigo, Coupa, FM Pilot, and ResQ
THIS JOB ISN'T FOR EVERYONE
You'll probably thrive here if:
- You understand urgency and know how to move quickly without sacrificing quality
- You have enough facilities/construction experience to recognize when a price, timeline, scope, or vendor response doesn't pass the common-sense test
- You adapt easily to different people, problems, and changing situations
- You notice things before other people do
- People trust your word
- You love communicating with people
- You're highly organized and detail-oriented
- You enjoy solving problems instead of pointing them out
- You can make informed decisions independently and know the difference between something you should solve yourself and something that genuinely needs to be escalated
- You take ownership and follow through
- You can juggle multiple priorities without becoming overwhelmed
- You're self-motivated and don't need someone looking over your shoulder
- You stay calm when priorities shift throughout the day
- You take pride in delivering exceptional customer service
You probably WON’T enjoy this job if:
- You want a low-stress job where most days follow a predictable plan.
- You dislike talking on the phone or communicating throughout the day.
- You struggle to stay organized.
- You wait for someone else to tell you what to do.
- You avoid difficult conversations.
- You believe, "That's not my job."
- You strongly prefer work that ends the moment your scheduled shift ends, regardless of what's happening with a client or emergency.
At RKB, if it's yours, you own it, and when a teammate truly needs help, we step up.
ADAPTABILITY & COMMUNICATION AGILITY
Success at RKB requires two closely related skills: the ability to adapt to changing situations and the ability to communicate effectively with very different people.
In the same hour, you may speak with a facilities executive for a nationally recognized brand, text a contractor who’s behind schedule, reassure a store manager dealing with an urgent maintenance issue, solve an unexpected scheduling problem, and collaborate with teammates to find the best solution.
Adaptability means being able to quickly assess what the situation requires and adjust your approach. You know when to move quickly, when to slow down and pay attention to the details, when to change direction, and when a problem requires a completely different solution.
Communication agility means being able to read the person on the other end of the conversation and adjust accordingly. You can be polished and professional with an executive, reassuring and empathetic with a frustrated client, direct with a contractor who needs accountability, and collaborative with a teammate, all while communicating with confidence and professionalism.
Exceptional coordinators know how to adapt to both the situation and the person without losing ownership of the outcome.
Still with us? For bonus points, work the word “pineapple” into one of your screener answers. Don’t overthink it. We just like people who pay attention
REMOTE WORK & AFTER-HOURS EXPECTATIONS
This is a primarily remote position, but working from home does not mean setting your own hours. This is a full-time position, and you are expected to be actively working, available to your team, and responsive to clients and vendors throughout your scheduled workday, just as you would be if you were working in an office.
Remote work is not an opportunity to run errands, manage household responsibilities, attend appointments, or structure your work around personal activities during scheduled hours. When you're on the clock, RKB and your teammates need to be able to count on you.
The nature of facilities work also means emergencies don't always happen during regular business hours. While your normal schedule will be Monday through Friday, there will be times when you need to stay beyond your scheduled hours to see an emergency through, assist when a teammate is unavailable, or participate in after-hours/on-call coverage. Overtime is paid when applicable.
Bottom line: Working remotely changes where you work, not when you work or what is expected of you
WHY YOU'LL LOVE IT HERE
RKB Facility Solutions has spent the past 12 years building a reputation for doing things the right way. As we continue to grow, we're looking for people who take pride in their work, genuinely care about others, and want to be part of a team that's raising the standard for customer service in our industry.
Here, your work matters.
The relationships you build matter.
The confidence you inspire matters.
The reputation you help protect matters.
Every phone call, every text message, every email, and every decision you make has the power to turn a stressful situation into a positive experience.
We're not looking for someone to simply fill a position.
We're looking for someone who takes ownership, follows through, communicates exceptionally well, and finds satisfaction in making another person's day a little easier.
In return, we offer:
- Competitive pay starting at $24–$25 per hour
- Health, dental, and 401(k) benefits
- Paid time off and paid sick leave
- Continued education opportunities
- Employee referral program
- A regular Monday–Friday schedule of 8:00–5:00, with occasional overtime and after-hours/on-call coverage as business needs require
- The opportunity to build a long-term career with a company that's growing rapidly and investing in its people
We're building a team that people are proud to be part of. The best careers are built by:
- People who care
- People who take ownership
- People who communicate exceptionally well
- People who genuinely enjoy helping others
If that sounds like the kind of professional you are, we'd love to hear your story.
Pay: $24.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Application Question(s):
- First, a deal: We promise we won't use AI to decide whether we want to meet you. In return, please answer these questions without AI. We really do want to hear from YOU. Deal?
- How many years of hands-on facilities management, repair/maintenance, or construction coordination experience do you have?
- You’re going on vacation with a group of friends. What role do you naturally end up playing in the group?
- What is something ridiculously small that drives you crazy when other people don’t do it?
- Think about the best customer service you've ever received. What did the person do that made you remember it?
- A contractor tells you, “That’s going to be a change order.” What’s the first thing that goes through your mind?
- Your phone shows 37 unread text messages, what’s your reaction?
- If we opened your refrigerator right now, what would we learn about you?
- What's more satisfying to you: fixing a mess, preventing a mess, or turning something good into something great? Why?
- Tell me about the last time you said, ‘Fine, I'll just do it myself.’ What was happening?
- When you have 15 things that all need your attention, what’s your personal system for making sure #14 and #15 don’t get forgotten?
- You made it through all our questions! Now, be honest, how are you feeling about us right now?
Work Location: Hybrid remote in Uniondale, NY 11553
