Top 18 Automotive service manager Jobs in Frederick, Md

Service Business Development Manager
New Country Motor Car Group —Germantown, MD
- $130,000 - $150,000 a year
- Full-time
- Recruiting
- Senior level
- Leadership
- Paid training
- Disability insurance
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Auto Care Center Service Manager
Walmart —Frederick, MD
- $20 - $33 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
12d
Service Manager
Confidential —Buckeystown, MD
- $50,000 - $70,000 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Team management
- Health insurance
- Dental insurance
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10d
Assistant Store Manager - Store 1201
Mr.Tire Auto Service Centers —Leesburg, VA
- $16 - $20 an hour
- Weekends as needed
- ASE Certification
- Merchandising
- Mid-level
- Paid holidays
- Dental insurance
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Automotive Service Advisor/Service Manager Trainee
Wastler Auto Service, LLC —Westminster, MD
- $50,000 - $120,000 a year
- Email
- Driver's License
- Leadership
- Communication skills
- Paid training
- Dental insurance
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Automotive Service Manager
Midas of Hagerstown —Hagerstown, MD
- Weekends as needed
- Mid-level
- Driver's License
- Retail management experience
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Automotive Assistant & Service Managers
Mavis Tire Supply —Urbana, MD
- $40,000 - $65,000 a year
- Online Application
- 18 years or older
- Mid-level
- US work authorization
- Paid holidays
- Health insurance
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3d
Dealer Relationship Manager - Auto Lending
Presidential Bank FSB —Frederick, MD
- $85,000 - $95,000 a year
- Full-time
- 5 years
- Military
- Computer literacy
- Disability insurance
- Dental insurance
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Associate Manager, Sales & Delivery - Gaithersburg Service Center
Rivian —Gaithersburg, MD
- Weekends as needed
- Google Workspace
- Schematics
- Writing skills
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Store Manager - Store 1196
Mr.Tire Auto Service Centers —Leesburg, VA
- $63,000 - $70,000 a year
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
- Paid holidays
- Dental insurance
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Part Sales Manager – Full Time
AutoZone —Damascus, MD
- $17.65 - $19.13 an hour
- Overtime
- ASE Certification
- Spanish
- Merchandising
- Store discount
- Employee stock purchase plan

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Innovation Mechanical Inc —College Park, MD
The ideal candidate will have strong leadership skills, extensive field experience, and the ability to manage crews while ensuring projects are completed safely…
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Shapiro & Duncan —Rockville, MD
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Service Manager
Lindsay Honda —Columbus, OH
A valid driver's license is required; additional certifications related to automotive services are a plus. Handle cash transactions and maintain accurate cash…
$80,000 - $125,000 a year
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General Manager at ER Autocare
ER Autocare —Plain City, OH
Strong understanding of automotive repair workflow, estimating, and customer service. Oversee budgeting, cost control, and profitability targets.
$70,000 - $120,000 a year
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automotive service manager jobs near frederick, md

Service Business Development Manager

New Country Motor Car Group -
Germantown, MD

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Job Details

Full-time
$130,000 - $150,000 a year

Benefits

Paid training
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Life insurance

Qualifications

Optimizing workflow processes
Employee onboarding
Business development management
Objection handling (sales technique)
Operational analysis
Staff supervision
Team member evaluation
Customer retention strategy
Managing teams in a customer support role
Phone communication
Conversion rates analysis
Managing sales strategy or development teams
Process design
Email marketing strategy development
Process improvement
Sales training
Gap analysis
Performance feedback (performance evaluation method)
Auto service management
Sales team management
Sales data analysis
Team development
Customer service training (staff training program)
Sales performance monitoring (sales process improvement strategies)
Sales coaching
Client management
Sales management systems proficiency
Call monitoring
Recruiting
Prospecting

Full Job Description

Job Summary

New Country Motor Car Group is seeking a Service Business Development Manager to join our dynamic team to provide a luxury experience to our Service customers!

This is a critical leadership role responsible for leading and developing our Service Business Development Center (BDC) team to drive service department appointment growth, customer retention and the overall customer experience and satisfaction. You will oversee daily operations, client outreach, lead management, team performance and analyze data to optimize appointment volume and shop capacity.

Benefits

Competitive Pay - (Insert Pay Range)
Performance-Based Bonuses
Medical, Dental, Vision, and Life Insurance
401(k) Retirement Plan
Short- and Long-Term Disability
PTO & Sick Leave
Paid Training & Professional Development
Employee Discounts

Responsibilities

Team Leadership: Recruit, train, and coach BDC agents on the handling of inbound and outbound calls, lead management, and handling customers objections.
- Supervise BDC agents provides daily guidance, performance feedback, and motivation to achieve daily goals.
- Establish and monitor key performance indicators (KPIs) to include lead conversion, appointment show rate and retention metrics.
- Conduct regular performance reviews.
- Coordinate training to enhance lead conversion, communication skills as well as customer experience.
- Maintain a positive and professional team culture.
Outreach Strategy: Strategically direct outbound call, text, and email campaigns with a focus on process optimization. Manage inbound internet leads, phone calls, and website requests while converting these leads to booked service appointments.
Lead Management: A primary duty involves acquiring, developing, and implementing a comprehensive process of generating high-quality leads through outbound calls, texts, and email.
- This includes establishing response time standards, scripts, lists and campaigns.
- Monitor and manage lead distribution to guarantee that no opportunity is missed.
- Analyze data to identify trends and make recommendations for improving lead generation and conversion.

Onboarding & Training: Facilitate ongoing training sessions, new hire orientation, personalized coaching plans, software systems utilization, and effective lead management.

Performance Analysis: Monitor KPI’s and service metrics such as closing rates, appointments set, appointment show rates, transaction values, and customer retention.
- Analyze these areas to identify skill gaps, future training needs, and specific areas of improvement.
- Listen to agent calls and coach on call quality.
- Regular performance audits.

Fixed Operations Strategy & Collaboration: Communicate with General Managers and Service Managers across all stores to align initiatives, shop capacity utilization, and department profitability.
- Conduct monthly meetings with each locations GM & SM on key metrics, performance, phone data, and industry changes.
- Discuss Appointment volume, shop capacity, monthly campaigns, and action plans for improvement.

Qualifications

Proven experience in automotive service operations, BDC management, or fixed operations preferred.
Proven leadership skills with the ability to motivate, build trust, and drive compliance with company standards across all levels of dealership staff.
Solid experience in leading a service BDC team in an automotive dealership environment.
Strong understanding of automotive maintenance schedules and repair processes
Experience building and implementing scalable processes and systems.
Strong background in KPI development, performance tracking, and accountability structures
Exceptional communication skills with the ability to defuse tense customer situations.
High accountability mindset with a focus on results and exceeding targets
Time management and multitasking skills in a fast-paced environment
Proficient technology skills with CRM and DMS and Manufacturers software
Team player with collaborative attitude

About Us

New Country Motor Car Group is one of the largest independent auto groups in the United States. We are a family owned and operated company who has built success on the foundation of investing in our people to facilitate growth and a rewarding work environment. We represent some of the most respected luxury automotive manufacturers in the world with dealerships in Connecticut, New York, Maryland, Pennsylvania, Virginia, and Florida. We carry a wide variety of brands which include Ferrari, Porsche, BMW, Audi, Mercedes-Benz, Jaguar, Land Rover, Lexus, MINI, and Toyota.

Annual Compensation Range: $130,000 - $150,00

New Country Motor Car Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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Refine Your Search

automotive service manager jobs in frederick, md

Service Business Development Manager

Auto Care Center Service Manager

Service Manager

Assistant Store Manager - Store 1201

Automotive Service Advisor/Service Manager Trainee

Automotive Service Manager

Automotive Assistant & Service Managers

Dealer Relationship Manager - Auto Lending

Associate Manager, Sales & Delivery - Gaithersburg Service Center

Store Manager - Store 1196

Part Sales Manager – Full Time

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