IT Service Desk Support Specialist
Music & Arts —Frederick, MD
- $68,000 - $90,000 a year
- Email
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Tech Customer Support
Aircraft Owners and Pilots Association —Frederick, MD
- $29 - $34 an hour
- Monday to Friday
- Microsoft Outlook
- Computer Science
- Mid-level
- Wellness program
- Paid parental leave
IT Support Specialist/ Help Desk & Field Technician
CommPutercations, Inc. —Frederick, MD
- $20.50 - $23.50 an hour
- Full-time
- Clean driving record
- Mid-level
- Windows
- Health insurance
- Paid time off
Quick Apply
Advance Practice Provider (Nurse Practitioner or Physician Assistant) - Full-Time Clinical Team Care Model Role - Internal Medicine
Frederick Health Medical Group —Frederick, MD
- Full-time
- Nursing
- BLS Certification
- Internal Medicine
- Disability insurance
- Health insurance
Quick Apply
Diagnostic Imaging Technical Specialist (CT and Xray)
Inova Health System —Leesburg, VA
- Full-time
- Hospital
- Mid-level
- Children
- Wellness program
- Paid parental leave
Medical Assistant
Frederick Breathe Free Sinus & Allergy —Frederick, MD
- $18 - $22 an hour
- Full-time
- Spanish
- Vital signs
- Medical office experience
- Health insurance
- Dental insurance
Quick Apply
2d
IT Operations Field Specialist
RadNet —Frederick, MD
- $26 - $32 an hour
- Full-time
- Mid-level
- Windows
- Driver's License
- Health savings account
- Health insurance
3h
Manager, Clinical Documentation Integrity
Adventist HealthCare —Gaithersburg, MD
- $105,664.42 - $158,496.00 a year
- Full-time
- Medicine
- Anatomy knowledge
- RN License
- Free parking
- AD&D insurance
Quick Apply
Financial Aid Management Systems Specialist II
Montgomery College —Montgomery County, MD
- $74,267 - $96,558 a year
- Weekends as needed
- Background check
- Mid-level
- 3 years
- Paid holidays
- Health insurance
3d
CSR/Clinical Veterinary Assistant
Virginia Tech —Leesburg, VA
- $55,000 - $60,000 a year
- Weekends as needed
- Anatomy knowledge
- Patient monitoring
- Inpatient
14d
Neurology Registered Veterinary Technician
Frederick - PARTNER VETERINARY EMERGENCY AND SPECIAL CENTER —Frederick, MD
- $26.25 - $44.10 an hour
- Part-time
- Mid-level
- Disability insurance
- Relocation assistance
Quick Apply
Medical Assistant - Urology
The Specialty Alliance —Leesburg, VA
- Full-time
- Vital signs
- Medication administration
- Computer literacy
Quick Apply
Computational Scientist I, Single-cell/Spatial Cancer Genomics, CGR
Frederick National Laboratory —Rockville, MD
- $103,100 - $147,767 a year
- Full-time
- 3 years
- Analysis skills
- Doctor of Philosophy
Veterinary Assistant
Loudoun Veterinary Service, Inc —Purcellville, VA
- $18 - $20 an hour
- Full-time
- Surgery
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Veterinary Assistant (Overnight ER & CC) - Veterinary Referral Associates
PetVet Care Centers —Gaithersburg, MD
- $17.64 - $38.82 an hour
- Overnight shift
- 18 years or older
- Mid-level
- ER
- Paid parental leave
- Health insurance
Quick Apply
Expanded Functions Dental Assistant
Bethesda Dental Specialist —Gaithersburg, MD
- $30 - $33 an hour
- Full-time
- CPR Certification
- Dental office
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
Registered Veterinary Technician (ER & CC) - Veterinary Referral Associates
PetVet Care Centers —Gaithersburg, MD
- $17.64 - $38.82 an hour
- Day shift
- 18 years or older
- Mid-level
- ER
- Paid parental leave
- Health insurance
Quick Apply
Orthodontic Dental Assistant
Quince Orchard Dental Care —Gaithersburg, MD
- $26 - $30 an hour
- Full-time
- CPR Certification
- Dental office
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
General Pulmonologist
Frederick Health Medical Group, LLC —Frederick, MD
- Full-time
- CPR Certification
- Hospital
- BC/BE
- Disability insurance
- Health insurance
Quick Apply
Physiatrist
The Centers for Advanced Orthopaedics LL —Frederick, MD
- $275,000 a year
- Medicine
- Medication administration
- Heavy lifting
Quick Apply

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imaging specialist jobs near frederick, md

IT Service Desk Support Specialist

Music & Arts -
Frederick, MD

Apply Now

Job Details

Full-time
$68,000 - $90,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Employee discount

Qualifications

Phone communication
High school diploma or GED
Internal employee customer service
Customer engagement
Client interaction via phone calls

Full Job Description

Role Summary

This role provides frontline IT support for store, field, corporate, remote, and hybrid users. The position focuses on resolving support requests, maintaining user access, supporting end-user devices and applications, coordinating escalations, meeting service-level expectations, maintaining accurate records, and improving support documentation.

Responsibilities and Duties

Effectively, professionally, and respectfully represent Information Systems staff, teams, and services to the end-user community.
Provide Tier 1 IT support to end users and system administrators across store, field, corporate, remote, and hybrid work environments.
Answer questions, troubleshoot issues, instruct users on hardware and software functionality, and communicate support procedures and company policy.
Answer, evaluate, prioritize, and resolve incoming calls, e-mails, chats, and ticket requests while maintaining accurate work history records in the ticketing system.
Triage requests based on urgency, business impact, user impact, operational need, and service-level expectations.
Lead users through diagnostic procedures to resolve desktop, laptop, application, account access, connectivity, remote access, mobile device, hardware, peripheral, and basic network issues.
Perform basic user account and access support, including account setup, password resets, account unlocks, permissions, group membership updates, profile changes, e-mail access support, and related login issues.
Support productivity tools and enterprise applications by assisting with access, configuration, functionality questions, user instruction, and basic troubleshooting.
Support mobile devices, remote access, and hybrid work access by assisting with enrollment, authentication, configuration, connectivity, synchronization, and application access issues.
Perform device imaging, deployment, replacement, endpoint setup, and lifecycle support for desktops, laptops, peripherals, and store or field equipment.
Assist with IT asset inventory, equipment logistics, device tracking, shipping, receiving, replacement, and hardware refresh activities.
Support store technology and POS-related requests, including user access, profiles, basic troubleshooting, documentation, and escalation coordination.
Maintain ownership of issues through follow-up, documentation, escalation tracking, user communication, and final resolution, even when work is routed to another team.
Communicate with escalation teams to resolve network, telecom, phone, power, infrastructure, application, security, and access-related issues in a timely manner.
Meet or exceed SLA targets by using contact lists, escalation lists, documentation, prioritization standards, and established support procedures.
Create, update, and maintain knowledgebase documentation to improve support quality, training, consistency, and first-contact resolution.
Identify recurring issues, process gaps, and improvement opportunities that enhance the quality, speed, and consistency of IT support.
Maintain an in-depth working knowledge of supported systems, services, support procedures, policies, and escalation paths.
Perform additional duties as assigned.

Minimum Requirements

High school diploma or GED required.
1 to 3 years of relevant work experience in IT support, service desk, help desk, desktop support, retail systems support, or a related technical support function.
Ability to communicate clearly, concisely, and courteously with technical and non-technical users through phone, e-mail, chat, ticketing, and in-person support channels.
Ability to manage multiple priorities, document work accurately, follow established procedures, and maintain ownership of issues through resolution.
Ability to provide support during off hours as business needs require.

Technical Skills

Windows desktop and laptop support
Active Directory
Azure AD / Microsoft Entra ID
Microsoft 365 suite
Exchange Online and Outlook support
Microsoft Teams, OneDrive, SharePoint, Excel, Word, and PowerPoint
VPN and remote access troubleshooting
MFA and authentication support
Security groups, distribution groups, permissions, and licensing
iOS and Android mobile device support
MDM support
Desktop imaging and deployment
Device lifecycle management
IT asset inventory and logistics
POS system support
Ticketing systems, incident management, problem management, and SLA management
Basic LAN, Wi-Fi, and network troubleshooting
Enterprise application support
Knowledgebase documentation

Special Attributes and Competencies

Analytical Skills: Able to explore information, data, reports, and other sources to identify issues, extract meaningful insights, and creatively resolve problems that improve business performance.
Collaboration: Able to develop cooperation and teamwork while working with cross-functional groups, escalation teams, vendors, store teams, field teams, and business stakeholders.
Customer Focus: Able to meet the expectations and requirements of internal and external customers, act with users in mind, and recognize the importance of the end customer experience.
Initiative: Able to identify opportunities and issues, independently follow through on work activities, learn detailed instructions quickly, and adapt to a fast-paced environment.
Interpersonal Communication: Able to communicate clearly, concisely, and courteously through verbal, written, ticketing, and presentation channels with all levels of the company.
Organizational Skills: Able to manage multiple priorities, stay on track, maintain strong attention to detail, complete work thoroughly, and meet deadlines in a high-volume support environment.
Why Guitar Center? Here's just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave-take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate: $68,000-$90,000/yr depending on background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to [email protected].

Apply Now

Refine Your Search

imaging specialist jobs in frederick, md

IT Service Desk Support Specialist

Tech Customer Support

IT Support Specialist/ Help Desk & Field Technician

Advance Practice Provider (Nurse Practitioner or Physician Assistant) - Full-Time Clinical Team Care Model Role - Internal Medicine

Diagnostic Imaging Technical Specialist (CT and Xray)

Medical Assistant

IT Operations Field Specialist

Manager, Clinical Documentation Integrity

Financial Aid Management Systems Specialist II

CSR/Clinical Veterinary Assistant

Neurology Registered Veterinary Technician

Medical Assistant - Urology

Computational Scientist I, Single-cell/Spatial Cancer Genomics, CGR

Veterinary Assistant

Veterinary Assistant (Overnight ER & CC) - Veterinary Referral Associates

Expanded Functions Dental Assistant

Registered Veterinary Technician (ER & CC) - Veterinary Referral Associates

Orthodontic Dental Assistant

General Pulmonologist

Physiatrist

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