Top 12 Guest service agent Jobs in Frederick Md

Guest Service Agent
Visitation Hotel Frederick, a Tribute Portfolio Hotel —Frederick, MD
- From $19 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
5d
Hotel Front Desk Clerk - Residence Inn
PLAMONDON HOSPITALITY PARTNERS LLC —Frederick, MD
- $17.00 - $17.50 an hour
- Part-time
- In person
- Residential
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
8d
Front Desk Agent
Country Inn & Suites —Frederick, MD
- From $15 an hour
- Part-time
- Customer service
- Hotel
- Food service experience
- On-the-job training
- Flexible schedule
Quick Apply
3d
Front Desk Agent
Best Western Westminster —Westminster, MD
- $15 - $17 an hour
- Part-time
- Inventory management
- Hotel
- High school diploma or GED
- Paid time off
- Employee discount
Quick Apply
6d
Front Desk Agent (3pm-11pm)
Home2 Suites by Hilton Leesburg —Leesburg, VA
- From $17 an hour
- Full-time
- Hotel
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent - Day/Evening Shifts Only, No Nights
Quality Inn Harpers Ferry —Harpers Ferry, WV
- $2,080 - $2,500 a month
- Part-time
- Customer service
- Writing skills
- Hotel
- Free parking
- Health insurance
Quick Apply
6d
Guest Service Agent
Homewood Suites by Hilton Rockville-Gaithersburg —Rockville, MD
- $18 - $19 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Hotel Agent FT/PT
Holiday Inn Express & Suites Brunswick MD —Brunswick, MD
- $15 - $16 an hour
- Part-time
- Customer service
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Hotel Front Desk Clerk
The Rockville Hotel a Ramada by Wyndam —Rockville, MD
- $16.50 - $17.00 an hour
- Full-time
- Hotel
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Associate
Bowman Hospitality —Hagerstown, MD
- $16 - $18 an hour
- Part-time
- Background check
- Hotel
- In-person
- Health insurance
- Dental insurance
Quick Apply
1d
Night Auditor
Sheraton Rockville —Rockville, MD
- $19.00 - $19.50 an hour
- Overnight shift
- Computer literacy
- Mid-level
- Hotel
- Employee discount
Front Desk Sales Associate
PCRK Group —Leesburg, VA
- Ability to stand for extended periods
- Communication skills
- Entry level
Quick Apply

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Must have a valid driver's license for the applicable state. Assist the G.S.M. in ensuring that employees are following and maintaining standards (i.e.,…
9d
Front Desk Representative (2nd/3rd Shift)
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guest service agent jobs near frederick md

Guest Service Agent

Visitation Hotel Frederick, a Tribute Portfolio Hotel
Frederick, MD

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Job Details

Full-time
From $19 an hour
5 days ago

Benefits

Wellness program
Commuter assistance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Financial audits
Safety data sheets (SDS)
Hotel and accommodations payment processing
Serving clients
Phone communication
Payment processing
Greeting customers
Customer satisfaction tracking
Hotel and accommodations guest luggage handling
Answering guest questions
High school diploma or GED
Hotel room assignment management
Making change
Financial record maintenance
Property management systems (PMS)
Handling customer service requests
Safety equipment
Telephone systems
Hotel and accommodations guest complaints handling
Safety standard operating procedures
Bookkeeping
Entry level

Full Job Description

Overview:

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

Immediately greet guests and offer to assist with their needs.
Register and assign guests to hotel rooms.
Establish methods of payment and verify credit.
Make and confirm reservations.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages, using telephones or the PMS system.
Respond to guest requests in a timely manner.
Receive and resolve guest complaints, elevating to supervisor if necessary.
Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
Perform bookkeeping activities, such as balancing accounts and conducting audits.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
Ensure overall guest satisfaction.
Perform other duties as requested by management.

Your Background and Skill

High School diploma or equivalent preferred.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource.
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program

Work Environment and Context

Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us :

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

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Refine Your Search

guest service agent jobs in frederick md

Guest Service Agent

Hotel Front Desk Clerk - Residence Inn

Front Desk Agent

Front Desk Agent

Front Desk Agent (3pm-11pm)

Front Desk Agent - Day/Evening Shifts Only, No Nights

Guest Service Agent

Front Desk Hotel Agent FT/PT

Hotel Front Desk Clerk

Front Desk Associate

Night Auditor

Front Desk Sales Associate

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