Top 80 Customer service manager Jobs in Freehold, Nj

Customer Experience Manager
Merola Tile —Manalapan, NJ
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Analysis skills
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
7d
Customer Service Manager
Uncle Gs Management Corp. —Tinton Falls, NJ
- $66,300 a year
- Full-time
- English
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Customer Service and Logistics Manager
Hermann Services —Monmouth Junction, NJ
- $80,000 - $100,000 a year
- Office
- Analysis skills
- Supervising experience
Senior Manager, Customer Success
iCims —Holmdel, NJ
- $125,000 - $135,000 a year
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- Experience equivalent to degree accepted
- AD&D insurance
- Paid holidays
6d
Senior Customer Experience Manager
Aspire Technology Partners —Eatontown, NJ
- $85,000 - $100,000 a year
- Full-time
- Remote
- 3 years
- Analysis skills
- Bachelor's degree
Senior / Lead Customer Service Representative
Slice Merchant Services —Holmdel, NJ
- $20 - $25 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
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Customer Service Manager
Hobby Lobby —Englishtown, NJ
- $20.15 - $21.15 an hour
- Full-time
- Computer literacy
- Team management
- Computer skills
- Paid holidays
- Disability insurance
Client Service Manager
ConnectOne Bank —Holmdel, NJ
- $90,000 - $115,000 a year
- Hybrid work
- Mid-level
- Recruiting
- Leadership
- Health insurance
- Dental insurance
Customer Success Lead
Honeywell —Township of Hamilton, NJ
- $113,000 - $141,000 a year
- Full-time
- Hybrid work
- 6 years
- Office
- Mentoring
- Health savings account
- Paid holidays
Call Center Manager (On-Site)
Walter Danley —Township of Monroe, NJ
- $70,000 - $100,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
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Director, Customer Success (Renewals Ownership Required)
Litera —Holmdel, NJ
- $160,000 - $180,000 a year
- Full-time
- Office
- Bachelor's degree
- Mentoring
Senior Customer Experience Manager
Aspire Technology Partners, LLC. —Eatontown, NJ
- Full-time
- Remote
- 3 years
- Analysis skills
- Bachelor's degree
Quick Apply
Customer Service and Logistics Manager
Hermann Forwarding —Monmouth Junction, NJ
- $80,000 - $100,000 a year
- Office
- Analysis skills
- Supervising experience
Quick Apply
Service Manager
Cintas —Piscataway, NJ
- $78,200 - $103,985 a year
- Full-time
- Inventory management
- Mid-level
- High school diploma or GED
- Profit sharing
- AD&D insurance
Customer Success Manager
ATLANTIC-IT.NET —Somerset, NJ
- $65,000 - $100,000 a year
- Full-time
- Mid-level
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
10d
Client Success Manger- Health Care Experience a Must
iSTA Solutions —Township of Howell, NJ
- $75,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
2d
Customer Service - Self Storage Manager
Public Storage —Freehold, NJ
- $18 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
7d
Account Manager, Client Services (2026-7295)
CareTria —Somerset, NJ
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Office
- 3 years
- Paid parental leave
- Health insurance
Manager - Global Customer Service Operations
Tata Communications —Matawan, NJ
- $87,273 - $109,964 a year
- Full-time
- Analysis skills
- Senior level
- Communication skills
- Dental insurance
- 401(k)
Parts Customer Care Manager - Piscataway, NJ
Foley Inc —Piscataway, NJ
- $90,000 - $100,000 a year
- Full-time
- 5 years
- High school diploma or GED
- Supervising experience
Quick Apply

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Customer Experience Manager

Merola Tile -
Manalapan, NJ

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year
7 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Optimizing workflow processes
Operational analysis
Staff supervision
Teamwork
Email customer support
Data analysis reporting
Managing teams in a customer support role
Coaching
Order processing tools
Warehouse management system
Managing clients in a customer support role
Team development
Salesforce Cloud
Attention to detail
Task prioritization
Sales management systems proficiency
APIs
Data-driven problem-solving
Management reporting
Logistics order management
CRM system proficiency
Process improvement planning
Business operations
Cross-functional team management
Process management

Full Job Description

Join Merola Tile, a leader in the ceramic tile industry. We are seeking a dynamic and self-motivated Customer Service & Experience Manager to lead and elevate our customer service teams across both coasts. This leader will inspire excellence through initiative, integrity, and accountability — building a high-performing team that delivers exceptional results. The ideal candidate will take ownership of optimizing our customer service operations, enhancing processes, and developing people to deliver a world-class customer experience. This is a hands-on leadership role for someone who thrives on improvement, drives collaboration, and brings out the best in every team member.

The Customer Experience Manager is a hands-on, build-and-stabilize leadership role responsible for creating dependable daily control across Customer Service. From day one, this person owns staffing and coverage, work assignment, quality and quantity assurance, training, coaching, documentation, accountability, and exception closure across locations and channels.

Essential Duties

Plan and lead daily Customer Service operations across New Jersey, California, and other assigned locations, including telephone, email, chat, orders, portals/EDI, complaints, returns, credits, and open customer commitments.
Assign work with clear ownership, priorities, due times, quality and quantity standards, decision authority, and escalation expectations.
Assure accurate and on-time completion by monitoring workload, backlog, aging, productivity, quality, and customer commitments; reallocate or escalate before commitments are missed.
Inspect quality through defined audits of customer communications, orders, documentation, credits, returns, and system transactions; retain evidence and close corrective actions.
Run a consistent operating rhythm including daily kickoff, queue and exception reviews, end-of-day closure, weekly scorecards, coaching, training, staffing, and capacity reviews.
Manage attendance, schedules, coverage, cross-training, backup plans, and surge support within approved authority.
Train, qualify, coach, recognize, and correct employees; maintain role standards, training records, documented coaching, and development plans.
Own routine accountability for attendance, conduct, productivity, quality, and recurring performance gaps, escalating formal employment matters with complete documentation.
Control customer and operational exceptions through closure and coordinate cross-functional handoffs with Sales, Warehouse, Accounting, Product, Digital Commerce, Operations, Inventory, and IT.
Maintain Salesforce/CRM discipline and current SOPs, checklists, templates, training materials, reason codes, and escalation guides.
Use performance data and root-cause analysis to improve service, reduce rework and aging, strengthen processes, and recommend staffing, capacity, technology, and system improvements.
During the first year, develop Level 3.1 capability by refining KPIs, leading at least one cross-functional process improvement, developing Lead/backup coverage, and building a sustainable Customer Experience operating system.

Other Duties

Stay current on operational trends, compliance requirements, and best practices.
Provide timely, fact-based reporting on results, risks, trends, open commitments, customer issues, and resource needs.
Support recruiting, onboarding, performance evaluations, succession planning, and employee progression.
Perform other duties and improvement work consistent with the responsibilities of the position.

Competencies

Project Management - Organizes work, priorities, deadlines, resources, and follow-through to achieve dependable results.
Delegation - Assigns clear ownership, standards, authority, due times, and escalation expectations while retaining supervisory accountability.
Analytical - Uses facts, measures, trends, and root-cause analysis to identify risks and drive corrective action.
Managing People - Sets expectations, coaches performance, documents outcomes, develops capability, and applies fair accountability.
Quality Management - Builds and uses standards, audits, controls, and corrective actions to improve accuracy and consistency.

Requirements

Five or more years of progressive Customer Service, order management, distribution support, or closely related experience.
At least two years of formal direct people-supervision experience, including work assignment, measurement, coaching, documentation, attendance, and performance accountability.
Demonstrated experience building or materially improving daily operating discipline, quality controls, quantity measures, training, and accountability.
Experience managing customer/order work across multiple channels and coordinating with Sales, Warehouse, Accounting, Product, Operations, Inventory, and IT.
Experience with ERP, WMS, EDI/API, CRM/Salesforce, partner portals, email/chat, reporting, and order/service workflows.
Strong written and verbal communication, organization, analytical ability, judgment, problem solving, and follow-through.
Experience in wholesale, distribution, building materials, tile/flooring, e-commerce, marketplace, or another process-driven environment preferred.
Associate degree or equivalent relevant experience; bachelor degree preferred.
Authorized to work in the United States without company sponsorship and able to travel between company locations as business needs require.

Physical Demands

Regularly stand/sit for extended periods, operate office equipment, perform light to moderate lifting, lift/move up to 15 lbs. occasionally, bend, twist, and maintain proper posture. Reasonable accommodation may be made for qualified individuals with disabilities to perform the essential functions of the role in accordance with applicable laws.

Work Environment

Work is regularly performed in a warehouse and manufacturing environment where temperatures may be extreme, with exposure to dust, odors, noise, and fumes. Noise levels are typically moderate. Employees may also be exposed to chemicals and cleaning agents on a daily basis.

Benefits:

Medical, Vision, and Dental Insurance
9 Annual Paid Holidays (including New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
Paid Time Off — earned and accrued from your first day with the company
401(k) Plan with company match (eligibility after 1 month)
Employer-Paid Life Insurance
Performance Reviews after 90 days and annually
Quarterly Company Goals — opportunity to earn up to 4 weeks of additional bonus pay annually
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Employee Discount on tile after 6 months
Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily
Weekly Company Lunches
Company Culture Events — BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more
Fun, Friendly, Family-Like Environment

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

401(k) matching
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in freehold, nj

Customer Experience Manager

Customer Service Manager

Customer Service and Logistics Manager

Senior Manager, Customer Success

Senior Customer Experience Manager

Senior / Lead Customer Service Representative

Customer Service Manager

Client Service Manager

Customer Success Lead

Call Center Manager (On-Site)

Director, Customer Success (Renewals Ownership Required)

Senior Customer Experience Manager

Customer Service and Logistics Manager

Service Manager

Customer Success Manager

Client Success Manger- Health Care Experience a Must

Customer Service - Self Storage Manager

Account Manager, Client Services (2026-7295)

Manager - Global Customer Service Operations

Parts Customer Care Manager - Piscataway, NJ

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